MH to axe First Class, rebrand and reposition as Business Suites
Dec 17, 2018, 3:43 am
#61
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Dec 17, 2018, 4:04 am
#63
Join Date: Jun 2014
Location: Singapore and KL
Programs: HH Diamond, BA Gold, Marriott Platinum Premier, IHG Gold, Phyllis Court Junior Member
Posts: 360
Understood - but if MH cannot run a First/Elite lounge properly they really should just close it @:-) After all, the service in there is a total & utter joke. I was ignored for 10+ minutes. Never offered a drink. Given warm still water, without even asking for it & never shown a menu or drinks list - and thats in the Dining Room
Dec 18, 2018, 8:08 am
#64
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
I would believe Emeralds are still retained access to the former F lounge, at least according to this AusBT article
https://www.ausbt.com.au/lounge-acce...-suites-flyers
https://www.ausbt.com.au/lounge-acce...-suites-flyers
FYI, I was flying economy between PEN and KUL on the saturday evening last flight, had dinner when arriving at the F lounge in KUL, went to bed at the transit hotel and had breakfast the next morning before catching my flight to DPS...
All flying on discounted economy ticket and with no mention of any future lounge restrictions when I asked the lounge staff about it.
Dec 19, 2018, 2:08 am
#65
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
MH don't deploy their A Team in that dining room - I find one has to be firm and clear, and have low expectations! And I think one has to feel sorry for the staff - they haven't been properly trained, and in their personal lives I severely doubt they ever eat in such a context, hence their clueless service. That said, they're perfectly capable of serving a good wine lunch or dinner, if you politely instruct them through the process.
No "A Team" in the F Lounge.
Low expectations.
Poor/no training.
Clueless service.
Well done MH, just what frequent/elite &/or F travelers are looking for @:-)^
Dec 19, 2018, 2:22 am
#66
Join Date: Nov 2018
Programs: Enrich
Posts: 449
I believe they realized the F lounge is there just for the sake of being a F lounge, while no much F passenger in their flight. It could be kind of waste for them when their best staff being there but doing nothing for whole time. So it just more towards business where they focus on which type of lounge has more usage by passengers.
Honestly the renovation of golden F lounge now looks to be wasted money since they change the First to Business suite. Maybe they should have another minor renovation to joint them
Honestly the renovation of golden F lounge now looks to be wasted money since they change the First to Business suite. Maybe they should have another minor renovation to joint them
Dec 19, 2018, 3:52 am
#67
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
I believe they realized the F lounge is there just for the sake of being a F lounge, while no much F passenger in their flight. It could be kind of waste for them when their best staff being there but doing nothing for whole time. So it just more towards business where they focus on which type of lounge has more usage by passengers.
Honestly the renovation of golden F lounge now looks to be wasted money since they change the First to Business suite. Maybe they should have another minor renovation to joint them
Honestly the renovation of golden F lounge now looks to be wasted money since they change the First to Business suite. Maybe they should have another minor renovation to joint them
Dec 19, 2018, 5:49 am
#68
Join Date: Nov 2018
Programs: Enrich
Posts: 449
I would suggest to pop over business lounge to take a shower then back to F lounge. I found that the business lounge shower facility usually available for usage. So far I took the shower in 6am, 4pm, and 12midnight, either all were available or less than two rooms were occupied.
Dec 19, 2018, 3:27 pm
#70
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Dec 19, 2018, 4:44 pm
#71
Join Date: Nov 2018
Programs: Enrich
Posts: 449
Actually both of you are right. Under certain condition, you can book two different classes in return ticket, such as economy + business, and business + business suite. Some of the flight period MH booking system will shows a promo price for higher class. However, at least 70% of the booking period, they will only shows single class booking availability.
But if you really wish to book different class in one trip, and the system does not show up, then you will need to go for travel agent. Usually well establish travel agent they are using different kind of booking system that allows them to book across multiple class/fare.
But if you really wish to book different class in one trip, and the system does not show up, then you will need to go for travel agent. Usually well establish travel agent they are using different kind of booking system that allows them to book across multiple class/fare.