How to send a compliment for an MH flight?
Nov 29, 2018, 6:01 pm
#1
Original Poster
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
How to send a compliment for an MH flight?
BA has the golden ticket, is there something similar for MH? Just had my best F flight ever, crew wise, was almost uncanny how my drinks were topped up and how they did foresee what I wanted. I actually was looking for a camera in the cabin at one point. So a very happy camper...flier, now I just have 7h to kill in the lounge.... 😃
Nov 30, 2018, 4:01 am
#3
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
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As above - I can not speak for this CEO but staff really appreciate getting compliments via the CEO. On one occasion i even got a letter of thanks from a member of staff who I had singled out for praise after he had been exceptionally helpful at Singapore boarding gate
Nov 30, 2018, 4:28 am
#4
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Nov 30, 2018, 5:43 am
#6
Join Date: Sep 2014
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Dec 3, 2018, 3:11 am
#8
Join Date: Sep 2014
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don't be surprised if you get a reply from CEO
I have often myself been surprised at what turns a great crew into an exceptional one - it is those little things and the feeling that they are treating you as an individual not a seat number but very hard to get right and certainly deserving of recognition when they do
I have often myself been surprised at what turns a great crew into an exceptional one - it is those little things and the feeling that they are treating you as an individual not a seat number but very hard to get right and certainly deserving of recognition when they do
Dec 3, 2018, 4:58 am
#9
Original Poster
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
That would be nice, hopefully the crew get some sort of recognition! However, I might be a bit sync here, CEOs tend to leave things like that to someone screening the inbox, even if in a service industry. However, as long as they get something. If I do get an answer would also be nice though. ☺ Especially when it is positive feedback.
Dec 3, 2018, 5:12 am
#10
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
you might be surprised how many CEOs respond and although I agree that they often have someone screening their in box that is not surprising given how busy they are and what matters is how the issue is dealt with. Of course there exist those CEOs who won't even respond to (or ensure at least someone does) complaints
When I worked on the railway I remember chatting about customer service with a train company MD and he told me that if he was in and not in meetings he would take calls from those asking to speak to the MD to complain and he said that many were so surprised to get through they forgot why they had rung!
A good CEO is someone who will deal with both the complaints and the bouquets
When I worked on the railway I remember chatting about customer service with a train company MD and he told me that if he was in and not in meetings he would take calls from those asking to speak to the MD to complain and he said that many were so surprised to get through they forgot why they had rung!
A good CEO is someone who will deal with both the complaints and the bouquets