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MH not following OW lounge access rules

MH not following OW lounge access rules

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Old Oct 30, 18, 10:09 pm
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MH not following OW lounge access rules

So I was flying KA out of KUL today.

Wanted to drop by the MH Regional J lounge.

Was denied access at the front counter - they said CX/KA pax are only permitted access at the Satellite MH J lounge per some agreement.

i told them about the OW rules - this is clearly a breach. but no avail. lounge was dead empty.

funny enough, in Jan was allowed in no problem.

this is crap. really a third world airline operation.

Last edited by ermen; Oct 30, 18 at 10:15 pm
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Old Oct 31, 18, 10:59 am
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Originally Posted by ermen View Post
So I was flying KA out of KUL today.

Wanted to drop by the MH Regional J lounge.

Was denied access at the front counter - they said CX/KA pax are only permitted access at the Satellite MH J lounge per some agreement.

i told them about the OW rules - this is clearly a breach. but no avail. lounge was dead empty.

funny enough, in Jan was allowed in no problem.

this is crap. really a third world airline operation.

The MH Regional J Lounge isn't even a OneWorld lounge according to the website.
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Old Oct 31, 18, 3:15 pm
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Originally Posted by ermen View Post
So I was flying KA out of KUL today.
Wanted to drop by the MH Regional J lounge.
Was denied access at the front counter - they said CX/KA pax are only permitted access at the Satellite MH J lounge per some agreement.
i told them about the OW rules - this is clearly a breach. but no avail. lounge was dead empty.
funny enough, in Jan was allowed in no problem.
this is crap. really a third world airline operation.
Out of curiosity, any particular reason you wanted to enter the MH Regional lounge vs. the CX or MH Satellite lounge instead?
And what exactly is a "3rd world airline op ..."?
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Old Oct 31, 18, 3:48 pm
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Donít want the hassle to take the sky train and long walk, when the regional lounge could be nearer to the gates?

Then again, CX / KA would be flying from C gates which is closer to the satellite lounge? Curious too.
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Old Oct 31, 18, 8:55 pm
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Originally Posted by Frayed_Yak View Post
The MH Regional J Lounge isn't even a OneWorld lounge according to the website.
Originally Posted by kaffir76 View Post
Out of curiosity, any particular reason you wanted to enter the MH Regional lounge vs. the CX or MH Satellite lounge instead?
And what exactly is a "3rd world airline op ..."?
Originally Posted by carrotjuice View Post
Don’t want the hassle to take the sky train and long walk, when the regional lounge could be nearer to the gates?

Then again, CX / KA would be flying from C gates which is closer to the satellite lounge? Curious too.
Regional J lounge had a better children's area with those rocking horses and a tent. Satellite has one but not as good.. but to be fair - at least there was an area to park the kids away from the main lounge.

Third world operation is something where there is no rule of law. MH planes are not clean. Now they do not follow / make up some arbitrary OW rules...

Really figuring out under what rule can they deny a OW pax access (apart from over-crowding)... unless of course I am wrong as mentioned by a poster that the Regional J is no longer a OW lounge (is it or is it not?).. then they shouldn't put the Emerald and Sapphire ovals outside the lounge...
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Old Nov 1, 18, 12:46 am
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Originally Posted by ermen View Post
Really figuring out under what rule can they deny a OW pax access (apart from over-crowding)... unless of course I am wrong as mentioned by a poster that the Regional J is no longer a OW lounge (is it or is it not?)
Yeah, the Regional J lounge no longer seems to be listed as a OW lounge: https://www.oneworld.com/ffp/lounge-...eaccess/KUL/-1 (Was it there in the past? I'm not certain but I could have sworn so.)

Still, there's worse that goes on in OW than redirecting pax to the flagship lounge. Thinking of QR and their craptacular, dedicated OW pax lounges. :-)
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Old Nov 1, 18, 2:47 am
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you go write them a letter sista! *rofl*
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Old Nov 1, 18, 6:22 am
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obviously a mistake- can happen time to time, write in to KA to complain!
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Old Nov 1, 18, 6:38 am
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Speaking of KUL, I was once denied access by CX lounge when holding MH domestic J ticket. OW rule? Forget about it.
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Old Nov 1, 18, 9:02 am
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Originally Posted by ermen View Post
So I was flying KA out of KUL today.

Wanted to drop by the MH Regional J lounge.

Was denied access at the front counter - they said CX/KA pax are only permitted access at the Satellite MH J lounge per some agreement.

i told them about the OW rules - this is clearly a breach. but no avail. lounge was dead empty.

funny enough, in Jan was allowed in no problem.

this is crap. really a third world airline operation.
In fairness, the way Malaysians communicate in English sometimes means the opposite of what they are trying to actually tell you.
They were probably trying to say "CX/KA customers are invited to use the Satellite lounge", aka: your gate is at Satellite so go over there.

Regional lounge 100% is for Oneworld pax...unless things have changed in the past few weeks ;-)
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Old Nov 1, 18, 9:13 am
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Originally Posted by d00t View Post
In fairness, the way Malaysians communicate in English sometimes means the opposite of what they are trying to actually tell you.
They were probably trying to say "CX/KA customers are invited to use the Satellite lounge", aka: your gate is at Satellite so go over there.

Regional lounge 100% is for Oneworld pax...unless things have changed in the past few weeks ;-)
guy at front desk was extremely polite and always had a smile even though i was getting annoyed... still i do not know why he would not let me in if it was a OW lounge. i appreciate he thinking its nearer my gate... but... i have my specific reasons why i wanted to go into the regional J lounge at the time...

Last edited by NewbieRunner; Nov 1, 18 at 10:47 am Reason: Conform to rule 12
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Old Nov 1, 18, 11:33 am
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I've been incorrectly denied entry into lounges of SQ, BR, UA, AA, DL, QF, CA, OZ, LH, QR and MH. In some cases I was able to politely escalate the matter on the spot, while I wasn't as lucky with the rest. Still, I haven't encountered a denial that left me so emotional that I made unnecessary remarks. If the lounge was really worth dying for, I might do the necessary follow up post-flight, which involves an objective account of what happened. No name-calling, no shaming the organisation as a whole. Beyond that, there's really not much else I can say or do that would be productive.
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