So far no smooth flying for me with MS...
Jul 16, 2018, 3:54 pm
#1
Original Poster
Join Date: Mar 2009
Programs: BAEC Gold; Le Club Accorhotels Plat; Marriott Gold
Posts: 371
So far no smooth flying for me with MS...
I have finally decided to explore the world and take a few flights with other (than BA) airlines. MH is my second airlines in this quest so far and, I have to say, it’s been a challenge dealing with MH so far... As my corporate policy prescribes, I purchased my tickets through a corporate appointed travel agent.
The first issue has come when I downloaded MH app on my phone. It was a smooth download but the app keeps crushing. It opens, but does not allow to use ANY function and then crashes after 10 or so seconds. Suppose, it is not a big issue - I can use paper boarding passes (even though I don’t like them). Is anyone else experiencing same issues?
The second issue is inability to choose seats... I thought that - as emerald oneworld - I will be able to do it well before the flight. Is is not the case? If it is, where on the site do I find this option? I opened my reservation, but couldn’t find it.
thanks in advance for your time
The first issue has come when I downloaded MH app on my phone. It was a smooth download but the app keeps crushing. It opens, but does not allow to use ANY function and then crashes after 10 or so seconds. Suppose, it is not a big issue - I can use paper boarding passes (even though I don’t like them). Is anyone else experiencing same issues?
The second issue is inability to choose seats... I thought that - as emerald oneworld - I will be able to do it well before the flight. Is is not the case? If it is, where on the site do I find this option? I opened my reservation, but couldn’t find it.
thanks in advance for your time
Jul 16, 2018, 10:52 pm
#2
Join Date: May 2017
Programs: MH Gold, AC Super Elite, UA Platinum, Accor All Gold, Marriott Titanium Elite
Posts: 497
While MH can be a pain, both of these issues do not exist for me. App works fine. Maybe to do with your phone or it's platform?
Seat selection can be done at booking, I'm only Sapphire. However as you say , your travel agent does that for you. They should be able to do so...
Otherwise, I'd assume you can login with your PNR and simply change it online, but no such experience. Last resort is calling them to fix it.
Seat selection can be done at booking, I'm only Sapphire. However as you say , your travel agent does that for you. They should be able to do so...
Otherwise, I'd assume you can login with your PNR and simply change it online, but no such experience. Last resort is calling them to fix it.
Jul 16, 2018, 10:56 pm
#3
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
Good luck calling them (except in Malaysia). I am traveling in Germany and had a schedule change to a wrong flight (will miss connection). Calling Frankfurt gets you recording and holding forever. Calling LAX (only M-F after 9am) gets me someplace else who tells me I have to call KUL to reissue the tickets.
Jul 16, 2018, 11:01 pm
#4
Join Date: Dec 2015
Location: TPE
Programs: CX Silver
Posts: 146
In all honesty, getting hold of someone from MAS who is empowered to do anything has been increasingly difficult after the rounds and rounds of cutbacks since MH370.
Jul 21, 2018, 9:27 am
#6
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
I have finally decided to explore the world and take a few flights with other (than BA) airlines. MH is my second airlines in this quest so far and, I have to say, it’s been a challenge dealing with MH so far... As my corporate policy prescribes, I purchased my tickets through a corporate appointed travel agent.<br /><br />The first issue has come when I downloaded MH app on my phone. It was a smooth download but the app keeps crushing. It opens, but does not allow to use ANY function and then crashes after 10 or so seconds. Suppose, it is not a big issue - I can use paper boarding passes (even though I don’t like them). Is anyone else experiencing same issues?<br /><br />The second issue is inability to choose seats... I thought that - as emerald oneworld - I will be able to do it well before the flight. Is is not the case? If it is, where on the site do I find this option? <strong>I opened my reservation, but couldn’t find it.</strong><br /><br />thanks in advance for your time
While MH can be a pain, both of these issues do not exist for me. App works fine. Maybe to do with your phone or it's platform?<br /><br />Seat selection can be done at booking, I'm only Sapphire. However as you say , your travel agent does that for you. They should be able to do so...<br />Otherwise, I'd assume you can<strong> login with your PNR and simply change it online</strong>, but no such experience. Last resort is calling them to fix it.
Jul 25, 2018, 7:07 am
#7
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Just a quick update -
I think it's my fault for transposing my first name & last name during the booking process. Still trying to figure out how/why via old emails & past bookings.
P/S - OP probably meant MH instead of "MS"
I think it's my fault for transposing my first name & last name during the booking process. Still trying to figure out how/why via old emails & past bookings.
P/S - OP probably meant MH instead of "MS"