Mar 1, 2018, 11:13 am
Last edit by: crackjack
To kick off the wiki on the new main lounge thread I added a brief overview of the MH lounges at KLIA.
I invite others to add relevant info on location, access requirements and opening hours.
Globalist
All the Malaysia Airlines lounges at KL International Airport (KLIA) have now been reopened after renovations.
Malaysia Airlines has 3 lounges at KLIA.
The KLIA Domestic Golden Lounge.
Located in the domestic terminal for domestic departures, towards the 'A' gates. Open 5am-12am.
The KLIA Regional Golden Lounge
This lounge is located in the main terminal building for international departures. Open 5am-12am.
To access it use the escalator near the Aerotrain platform between the G and H pier.
This lounge is airside and accessible for international departures only,
The International Golden Lounge at Satellite KLIA
This is the largest lounge, and is located in the Satellite Building on the 2nd floor above the Aerotrain platform there. Open 24hrs.
It features a Business class section and a separate 'Platinum' area + dining room for Enrich Platinum, OWEs & MH Business Suites passengers. (There is also a small First Class Suite area on the Platinum side for MH Business Suites passengers.)
This lounge is airside and only accessible by passengers allowed into the international zone.
[This perk may have been stopped as of 1 March 2024, even if the FAQ is not updated and still shows the earlier access rights; see this post.]
This lounge may also be used as an arrivals lounge by passengers arriving on MH flights who either flew MH Business Suites / Business or hold Enrich Platinum / Gold status (not applicableto OWE / OWS).
I invite others to add relevant info on location, access requirements and opening hours.
Globalist
All the Malaysia Airlines lounges at KL International Airport (KLIA) have now been reopened after renovations.
Malaysia Airlines has 3 lounges at KLIA.
The KLIA Domestic Golden Lounge.
Located in the domestic terminal for domestic departures, towards the 'A' gates. Open 5am-12am.
The KLIA Regional Golden Lounge
This lounge is located in the main terminal building for international departures. Open 5am-12am.
To access it use the escalator near the Aerotrain platform between the G and H pier.
This lounge is airside and accessible for international departures only,
The International Golden Lounge at Satellite KLIA
This is the largest lounge, and is located in the Satellite Building on the 2nd floor above the Aerotrain platform there. Open 24hrs.
It features a Business class section and a separate 'Platinum' area + dining room for Enrich Platinum, OWEs & MH Business Suites passengers. (There is also a small First Class Suite area on the Platinum side for MH Business Suites passengers.)
This lounge is airside and only accessible by passengers allowed into the international zone.
[This perk may have been stopped as of 1 March 2024, even if the FAQ is not updated and still shows the earlier access rights; see this post.]
This lounge may also be used as an arrivals lounge by passengers arriving on MH flights who either flew MH Business Suites / Business or hold Enrich Platinum / Gold status (not applicableto OWE / OWS).
Malaysia Golden Lounges at KLIA (Post Renovations)
May 26, 2018, 8:04 am
#106
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Visited the F lounge for lunch today. Truly dreadful food. Cold soup. Yes, cold, could barely call it lukewarm. Chicken dish, hideous. Tough & overcooked. The potatoes were like bullets. What the heck? The champagne (de Venoge 
) was chilled & surprisingly nice though.
Otherwise just bad, plain bad.
) was chilled & surprisingly nice though.Otherwise just bad, plain bad.
May 26, 2018, 7:16 pm
#107
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
As I was scouting the lunch options the Head Chef appeared by my shoulder & asked what he could prepare for me (he got the word from F staff) He then prepared spaghetti aglio olio which was perfectly al dente & pretty tasty.
The whole catering side needs a damned good kick up the butt & some decent management. Otherwise it will continue to be amateur hour. They need to get themselves over to CX HKG lounges & get a shot of quality & expertise in action.
So sad really, because the hard product is now pretty decent.
May 27, 2018, 5:25 am
#108
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Sorry to hear that. Incidentally, I left the F lounge & went into the J side following my non-meal. Many items were identical to those offered in the F side. Same soup, same pasta options, etc.
As I was scouting the lunch options the Head Chef appeared by my shoulder & asked what he could prepare for me (he got the word from F staff) He then prepared spaghetti aglio olio which was perfectly al dente & pretty tasty.
The whole catering side needs a damned good kick up the butt & some decent management. Otherwise it will continue to be amateur hour. They need to get themselves over to CX HKG lounges & get a shot of quality & expertise in action.
So sad really, because the hard product is now pretty decent.
As I was scouting the lunch options the Head Chef appeared by my shoulder & asked what he could prepare for me (he got the word from F staff) He then prepared spaghetti aglio olio which was perfectly al dente & pretty tasty.
The whole catering side needs a damned good kick up the butt & some decent management. Otherwise it will continue to be amateur hour. They need to get themselves over to CX HKG lounges & get a shot of quality & expertise in action.
So sad really, because the hard product is now pretty decent.
I have not had the spaghetti aglio olio in the new F lounge, but had it in the new main terminal lounge and found it really nice..
May 27, 2018, 6:19 pm
#109
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
As disappointing as your experience was in the beginning I'll give them some credit for service recovery with the Head Chef addressing your concerns. I'm sure he in turn will be taking closer attention on the pasta doneness with his line cooks.
I have not had the spaghetti aglio olio in the new F lounge, but had it in the new main terminal lounge and found it really nice..
I have not had the spaghetti aglio olio in the new F lounge, but had it in the new main terminal lounge and found it really nice..
Just as another point of interest, I was asked if I wanted coffee. I asked if they could make a flat white coffee. Yes, they said. Oh no, they cannot! It was pretty much undrinkable milky white coffee. Well-intentioned but, as I said, amateur-ish to say the least.
I actually considered going to the Plaza Premium Lounge as they serve very decent Barista-made coffees, although by this time I was all but defeated.
May 28, 2018, 12:20 am
#110
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 832
just went through the Domestic Lounge 5pm - 6pm , and they had only 1 Tray on the Hot Buffet ... being crab cakes & curry puffs. Just wondering if this is a fasting month thing, or have they cut out the usual rice & meat dish ?
Noddle station & sandwiches were still there. Also very strange how we have to request for soft drinks ....
Noddle station & sandwiches were still there. Also very strange how we have to request for soft drinks ....
May 28, 2018, 2:45 am
#111
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
May 28, 2018, 2:56 am
#112
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
May 28, 2018, 3:32 am
#113
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
I was in the golden Lounge KUL last night and had the Chicken with pesto and potatoes and I have to say Bad really Bad, cold chicken hard cold potatoes the only good item was the plum tomatoes I should have listened upthread and gone elsewhere to eat. I also asked for a Cognac and I had to leave before I saw anybody to ask again an hour later, that's poor very poor first world problem I know but that's the flagship lounge at their home base. Sorry rant over.
John
John
May 28, 2018, 11:32 pm
#114
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
I was in the golden Lounge KUL last night and had the Chicken with pesto and potatoes and I have to say Bad really Bad, cold chicken hard cold potatoes the only good item was the plum tomatoes I should have listened upthread and gone elsewhere to eat. I also asked for a Cognac and I had to leave before I saw anybody to ask again an hour later, that's poor very poor first world problem I know but that's the flagship lounge at their home base. Sorry rant over.
John
John
May 31, 2018, 12:02 am
#116
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
All the items mentioned taste tepid and lame.
I took pictures which you can find
Jun 12, 2018, 12:31 am
#120
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
Haven’t slept but have laid there for half hour or so and was dying to leave. The sofa material isn’t so “breathable” and generally feels warm quickly, also air circulation isn’t great in the napping area. Generally rather uncomfortable - I can’t imagine spending the night there and not feel miserable the morning after.