MH charging for economy class seat selection at time of booking.
Nov 27, 2017, 9:06 am
#16
Join Date: Jul 2017
Location: CGK
Posts: 2,375
I guess the fear is that if the flight is really full, there might not be enough available seats to group your travelling party together.
Example, next month I'm going to Seoul in a party of 7; ended up caving in to MAS and paying up front for the seat reservations so that we can all sit together
Sucks to have to pay for regular seat reservations on a so called "full service" carrier but eh.
Example, next month I'm going to Seoul in a party of 7; ended up caving in to MAS and paying up front for the seat reservations so that we can all sit together
Sucks to have to pay for regular seat reservations on a so called "full service" carrier but eh.
Nov 28, 2017, 7:44 am
#17
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Just as a data point, prebooked seats (upstairs in Y on the A380) that were booked and ticketed prior to the introduction of charging - AND - subsequently cancelled - were re-instated free of charge.
Used to be great when TA's got access to prebooking seats that MH's website couldn't handle as I did love being upstairs in the A380!
Used to be great when TA's got access to prebooking seats that MH's website couldn't handle as I did love being upstairs in the A380!
Last edited by Sam Bee; Nov 28, 2017 at 8:08 am
Nov 28, 2017, 7:55 am
#18
Join Date: Nov 2014
Posts: 935
How and when did you notice that they had been cancelled? Were you notified and was it a direct MH booking or using a TA?
Dec 14, 2017, 8:48 pm
#21
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
For those who bash MH for charging for Y seat selections, the very full service SQ is doing so too:
Singapore Airlines, SilkAir to introduce new fare types - Channel NewsAsia
Singapore Airlines, SilkAir to introduce new fare types - Channel NewsAsia
Mar 7, 2018, 5:56 am
#22
Join Date: Nov 2014
Posts: 935
I have been chasing MH on this issue without success. I need some information to help me convince my card company to refund the charge. The card company are currently claiming that MH were within their rights to cancel the original seat reservations whilst MH are claiming that they were cancelled for non-payment. My original booking was in January 2017 and seat reservations were made for 2 pax in economy and these were showing on the app all the way through our outbound itinerary even though different seats were allocated at check-in. In KLIA we were told that we needed to pay to reserve seats for the return portion (one outbound flight had already been taken and the other was under gate control). I paid under protest and subsequently filed a complaint at the lounge. So to assist, can someone help with the following:
1. When was the charging for seat reservations introduced?
2. When did the change over of reservations systems happen?
3. Has anyone confirmation from MH that the change over caused non-paid economy reservations to be removed? I have been told verbally by two MH staff but I have nothing in writing.
The flights were LHR-KUL-SYD-KUL-LHR and we had seats reserved for all legs, as stated the booking and seat reservations were made in the first half of January, whilst actual travel was October. Not that it should make any difference as the reservations etc. were made direct with MH however the booking was with Expedia.
Thanks in advance
1. When was the charging for seat reservations introduced?
2. When did the change over of reservations systems happen?
3. Has anyone confirmation from MH that the change over caused non-paid economy reservations to be removed? I have been told verbally by two MH staff but I have nothing in writing.
The flights were LHR-KUL-SYD-KUL-LHR and we had seats reserved for all legs, as stated the booking and seat reservations were made in the first half of January, whilst actual travel was October. Not that it should make any difference as the reservations etc. were made direct with MH however the booking was with Expedia.
Thanks in advance
Mar 10, 2018, 2:14 pm
#24
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I guess the fear is that if the flight is really full, there might not be enough available seats to group your travelling party together.
Example, next month I'm going to Seoul in a party of 7; ended up caving in to MAS and paying up front for the seat reservations so that we can all sit together
Sucks to have to pay for regular seat reservations on a so called "full service" carrier but eh.
Example, next month I'm going to Seoul in a party of 7; ended up caving in to MAS and paying up front for the seat reservations so that we can all sit together
Sucks to have to pay for regular seat reservations on a so called "full service" carrier but eh.
If you hold a group booking, meaning all of you are booked together.. and if you had booked this through a travel agent and not through an online service, the TA can send a message to MH on their GDS to request that you are be seated together. The seats may not show up as confirmed but MH will have the information put aside for you till check in. But if you booked everyone separately, well, you just have to wait till online check in then.
Mar 11, 2018, 4:52 am
#25
Join Date: Nov 2014
Posts: 935
I have been chasing MH on this issue without success. I need some information to help me convince my card company to refund the charge. The card company are currently claiming that MH were within their rights to cancel the original seat reservations whilst MH are claiming that they were cancelled for non-payment. My original booking was in January 2017 and seat reservations were made for 2 pax in economy and these were showing on the app all the way through our outbound itinerary even though different seats were allocated at check-in. <snip>
Mar 11, 2018, 6:52 am
#26
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
I just linked my brother-in-law's ticket with mine (both Y cabin). I asked about seat selection for him. The phone agent said - free for OW Emerald - all others pay. I elected to wait until 48 hours pre-flight....
Question: What if I change the FF program at checkin? Will the seat selection get :cancelled"? I need to keep some AA points "alive".
Happy wandering
Fred
Question: What if I change the FF program at checkin? Will the seat selection get :cancelled"? I need to keep some AA points "alive".
Happy wandering
Fred
Mar 11, 2018, 7:52 am
#27
Join Date: Jul 2014
Posts: 1,132
Fred, you should be fine, I believe it only checks that you have OWE when you actually select the seat.
on the other hand, having to pay for exit row seating even as OWE, you’re anyway likely waiting to check in immediately at 48hrs before...
on the other hand, having to pay for exit row seating even as OWE, you’re anyway likely waiting to check in immediately at 48hrs before...
Apr 24, 2018, 8:13 pm
#28
Join Date: Dec 2015
Posts: 202
Hi All,
Strange anomaly...?
What I thought:
MH started charging for seats last year, you only get them free during OLCI
What I just experienced:
OLCI doesn't open for another 24 hours, went into Manage Booking on the MH website and was able to select seats Free of Charge (All seats including exit rows, small econ cabin behind J class etc...)
Did MH updated their policy? Quite delighted by this to be honest, so you don't need to be rush and be the first to OLCI in order to grab the best seats!
Strange anomaly...?
What I thought:
MH started charging for seats last year, you only get them free during OLCI
What I just experienced:
OLCI doesn't open for another 24 hours, went into Manage Booking on the MH website and was able to select seats Free of Charge (All seats including exit rows, small econ cabin behind J class etc...)
Did MH updated their policy? Quite delighted by this to be honest, so you don't need to be rush and be the first to OLCI in order to grab the best seats!