Massive Devaluation? Effective 10 June
Jul 30, 2017, 1:16 am
#91
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Yes, but at RM3900, most other airlines would have had fares that accrue much more. So I do understand where wolf72 is coming from... I'm pretty sure you can get a mid-Y fare on Qatar that gives 50% to major programs.
MH in general has been pretty mediocre in terms of Oneworld accruals. It's terrible in Y, but occasionally affects J too (AU and UK flights earn full-fare Y instead of J on QFF).
MH in general has been pretty mediocre in terms of Oneworld accruals. It's terrible in Y, but occasionally affects J too (AU and UK flights earn full-fare Y instead of J on QFF).
But anyways, whatever it is, I really did want to keep supporting MH as I have for over 27 years but that loyalty for international sectors ends after this. I have one more flight on the A380 heading back and will earn a miserable 2800 points for the return leg (whoopie doo...) and will switch to Etihad after this.
Even to upgrade from EY to Business, its now 70,000 points unlike before when it was 40,000-50,000 points.
Jul 30, 2017, 1:30 am
#92
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
But anyways, whatever it is, I really did want to keep supporting MH as I have for over 27 years but that loyalty for international sectors ends after this. I have one more flight on the A380 heading back and will earn a miserable 2800 points for the return leg (whoopie doo...) and will switch to Etihad after this.
Have fun with EY. I'm sure the regulars in that forum would be thrilled to read about your thoughts on toilet queues and in-lounge upgrades.
Jul 31, 2017, 9:46 am
#93
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Travel planning is the key
So, why do you still fly MH if you have such a vendetta against them?
I'm flabbergasted that after 27 years of flying with MH, OP should know how the airline operates, what the fare classes & mileage accrual rates are, and to manage his expectations accordingly.
I'm not quite sure what he's unhappy with, because there are so many points that he mentioned.
Also, if OP had done a search on the A380 on this forum, he would have found some data points provided by myself & some other members with regards to the KUL-LHR sectors.
Some of the members here are trying to make this forum a helpful & insightful place for travelers, and all this whining isn't really contributing anything at all.
p/s welcome back from your hiatus from FT
Jul 31, 2017, 9:52 am
#94
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Jul 31, 2017, 10:00 am
#95
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
I actually transferred all my points from the Accor Plus/Le Club program to my QF acct. because it is a 1:1 conversion.
Hoping to redeem a J class ticket from SIN to LAX/DFW in 2018
The Enrich website was prolly buggy earlier this month, I'm not sure if it's been fixed. I've emptied out my Enrich acct. so no reason to log in anymore ... :^
Jul 31, 2017, 11:00 am
#96
Join Date: Nov 2014
Location: KUL/BOS
Programs: AZ FA+, BA & UA Gold
Posts: 342
I think d00t means tier/status miles (EQM) are the same as award miles (RDM).
Marco Polo moved from miles to club points and made status qualifying when flying solely in Y much harder.
Anyway, re: MH, my experience with the economy fares is that the majority of reasonable fares these days are coded really low (Q/O/G). S/N fares can get expensive, and aside from MH, they earn terrible on every other OW partner.
Marco Polo moved from miles to club points and made status qualifying when flying solely in Y much harder.
Anyway, re: MH, my experience with the economy fares is that the majority of reasonable fares these days are coded really low (Q/O/G). S/N fares can get expensive, and aside from MH, they earn terrible on every other OW partner.
Aug 2, 2017, 2:52 am
#97
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
+1
So, why do you still fly MH if you have such a vendetta against them?
I'm flabbergasted that after 27 years of flying with MH, OP should know how the airline operates, what the fare classes & mileage accrual rates are, and to manage his expectations accordingly.
I'm not quite sure what he's unhappy with, because there are so many points that he mentioned.
Also, if OP had done a search on the A380 on this forum, he would have found some data points provided by myself & some other members with regards to the KUL-LHR sectors.
Some of the members here are trying to make this forum a helpful & insightful place for travelers, and all this whining isn't really contributing anything at all.
p/s welcome back from your hiatus from FT
So, why do you still fly MH if you have such a vendetta against them?
I'm flabbergasted that after 27 years of flying with MH, OP should know how the airline operates, what the fare classes & mileage accrual rates are, and to manage his expectations accordingly.
I'm not quite sure what he's unhappy with, because there are so many points that he mentioned.
Also, if OP had done a search on the A380 on this forum, he would have found some data points provided by myself & some other members with regards to the KUL-LHR sectors.
Some of the members here are trying to make this forum a helpful & insightful place for travelers, and all this whining isn't really contributing anything at all.
p/s welcome back from your hiatus from FT
If it was THAT transparent, nobody would have issues. But they ARE NOT transparent. Unlike other airliners who do tell you how many points you will earn IF you purchase a particular airfare or if you earn 50% less or if you will earn 100% more, MH does not.
Do you think 99.9% of Malaysian travellers actually know how many enrich points they are earning everytime they fly MH? Probably not. Do the 0.1% individuals like you who claim to know actually know ? Maybe..but who know's.
MH could have made life easier for everyone (including me) when they upgraded their website and could have done it but chose not to.
Their new website has very little to shout about from a customer experience pov but then again, it would seem, things haven't really changed for the better at MH despite the CEO's talk about improvements.
It is just all talk. Wayang as we say in Malaysia.
Last edited by wolf72; Aug 2, 2017 at 3:10 am
Aug 2, 2017, 8:25 pm
#98
Join Date: Sep 2012
Location: Kuching, Malaysia. Perth, Australia.
Programs: MH-Plat OWE, HH-Diamond, SPG-Plat, MR-Plat, IHG-PlatAmb
Posts: 155
Why don't you show everyone where the points are listed vs the different fares so nobody can dispute that MH have been open and transparent about amount of points awarded vs air fare prices alright?
If it was THAT transparent, nobody would have issues. But they ARE NOT transparent. Unlike other airliners who do tell you how many points you will earn IF you purchase a particular airfare or if you earn 50% less or if you will earn 100% more, MH does not.
Do you think 99.9% of Malaysian travellers actually know how many enrich points they are earning everytime they fly MH? Probably not. Do the 0.1% individuals like you who claim to know actually know ? Maybe..but who know's.
MH could have made life easier for everyone (including me) when they upgraded their website and could have done it but chose not to.
Their new website has very little to shout about from a customer experience pov but then again, it would seem, things haven't really changed for the better at MH despite the CEO's talk about improvements.
It is just all talk. Wayang as we say in Malaysia.
If it was THAT transparent, nobody would have issues. But they ARE NOT transparent. Unlike other airliners who do tell you how many points you will earn IF you purchase a particular airfare or if you earn 50% less or if you will earn 100% more, MH does not.
Do you think 99.9% of Malaysian travellers actually know how many enrich points they are earning everytime they fly MH? Probably not. Do the 0.1% individuals like you who claim to know actually know ? Maybe..but who know's.
MH could have made life easier for everyone (including me) when they upgraded their website and could have done it but chose not to.
Their new website has very little to shout about from a customer experience pov but then again, it would seem, things haven't really changed for the better at MH despite the CEO's talk about improvements.
It is just all talk. Wayang as we say in Malaysia.
https://www.malaysiaairlines.com/my/en/enrich/earn-enrich-miles/malaysia-airlines.html
Aug 15, 2017, 7:30 pm
#99
Join Date: Jan 2016
Programs: EK Silver
Posts: 61
Malaysia Airlines CEO re-engages with Oneworld, reboots Enrich
Malaysia Airlines plans to be a more active member of the Oneworld alliance, says CEO Peter Bellew while also launching "a complete reboot" of its Enrich frequent flyer scheme.
The Malaysian flag-carrier joined Oneworld in early 2013 under the sponsorship of Qantas.
“But I think we did very little with Oneworld,” Bellew tells Australian Business Traveller, adding that the airline sometimes dropped the ball by not being “a very active” partner.
“There were some mistakes made in the past, we’ve had to make a few apologies, eat a bit of humble pie and admit we were the weakest link in the chain.”
“But I think there’s a great opportunity for Malaysia Airlines within the Oneworld alliance and there’s plenty of business to be done there.”
“We have a lot to offer the other carriers because we do fly to some relatively obscure places, and offer great connections at good value and a lovely product.”
Bellew says that Oneworld CEO Rob Gurney – a 25-year veteran of Qantas, British Airways and Emirates – “is kicking my butt to get me properly aligned with what’s happening, and he’s been very supportive to what we’re doing.”
Rebooting Enrich
The airline’s frequent flyer scheme is also subject of what Bellew describes to Australian Business Traveller as “a complete reboot.”
“I think the Enrich program has immense potential. In Malaysia, which is our core market, it’s the most recognised loyalty brand but we’ve done very, very little with it over the years… there’s been a lack of resources put on it, and maybe because of everything else that’s going on.”
“We haven’t been treating (Enrich) like a business,” Bellew reflects. “It’s been a little bit of an interesting sideshow, whereas it should have been core part of the business, so we’re going to invest in people and systems and the backend in the next 12 months.”
A cornerstone of this is the recent appointment of Australian Mark Ross-Smith – a loyalty consultant and champion of ‘big data’ – to head the Loyalty & Enrich portfolio.
“I think this time next year you’ll see a vastly different business” Bellew speculates. “Of all the things in the company, Enrich has got the most potential to be a very significant part of the business over the years.”
Bellew promises “the overall program will become much more attractive” as well as more competitive against competitors such as Singapore Airlines’ KrisFlyer.
This might also see an increase in the number of Qantas Points earned on Malaysia Airlines flights.
“We haven’t started discussions like that with Qantas, it’s a little bit further down the road,” Bellew says.
https://www.ausbt.com.au/malaysia-ai...reboots-enrich
Malaysia Airlines plans to be a more active member of the Oneworld alliance, says CEO Peter Bellew while also launching "a complete reboot" of its Enrich frequent flyer scheme.
The Malaysian flag-carrier joined Oneworld in early 2013 under the sponsorship of Qantas.
“But I think we did very little with Oneworld,” Bellew tells Australian Business Traveller, adding that the airline sometimes dropped the ball by not being “a very active” partner.
“There were some mistakes made in the past, we’ve had to make a few apologies, eat a bit of humble pie and admit we were the weakest link in the chain.”
“But I think there’s a great opportunity for Malaysia Airlines within the Oneworld alliance and there’s plenty of business to be done there.”
“We have a lot to offer the other carriers because we do fly to some relatively obscure places, and offer great connections at good value and a lovely product.”
Bellew says that Oneworld CEO Rob Gurney – a 25-year veteran of Qantas, British Airways and Emirates – “is kicking my butt to get me properly aligned with what’s happening, and he’s been very supportive to what we’re doing.”
Rebooting Enrich
The airline’s frequent flyer scheme is also subject of what Bellew describes to Australian Business Traveller as “a complete reboot.”
“I think the Enrich program has immense potential. In Malaysia, which is our core market, it’s the most recognised loyalty brand but we’ve done very, very little with it over the years… there’s been a lack of resources put on it, and maybe because of everything else that’s going on.”
“We haven’t been treating (Enrich) like a business,” Bellew reflects. “It’s been a little bit of an interesting sideshow, whereas it should have been core part of the business, so we’re going to invest in people and systems and the backend in the next 12 months.”
A cornerstone of this is the recent appointment of Australian Mark Ross-Smith – a loyalty consultant and champion of ‘big data’ – to head the Loyalty & Enrich portfolio.
“I think this time next year you’ll see a vastly different business” Bellew speculates. “Of all the things in the company, Enrich has got the most potential to be a very significant part of the business over the years.”
Bellew promises “the overall program will become much more attractive” as well as more competitive against competitors such as Singapore Airlines’ KrisFlyer.
This might also see an increase in the number of Qantas Points earned on Malaysia Airlines flights.
“We haven’t started discussions like that with Qantas, it’s a little bit further down the road,” Bellew says.
https://www.ausbt.com.au/malaysia-ai...reboots-enrich
Aug 15, 2017, 8:08 pm
#100
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Compare MH to Qatar & Etihad, everything is crystal clear; how many points to be earned with the selected fare and class, penalties for flight changes/cancellations/refunds, etc etc.
Why can't MH be transparent? This after all the hoo-hah about upgrading their website which, for the consumer, has not been very much of an improvement to see from the old one.
Last edited by wolf72; Aug 15, 2017 at 8:45 pm
Aug 15, 2017, 8:10 pm
#101
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Malaysia Airlines CEO re-engages with Oneworld, reboots Enrich
Malaysia Airlines plans to be a more active member of the Oneworld alliance, says CEO Peter Bellew while also launching "a complete reboot" of its Enrich frequent flyer scheme.
The Malaysian flag-carrier joined Oneworld in early 2013 under the sponsorship of Qantas.
“But I think we did very little with Oneworld,” Bellew tells Australian Business Traveller, adding that the airline sometimes dropped the ball by not being “a very active” partner.
“There were some mistakes made in the past, we’ve had to make a few apologies, eat a bit of humble pie and admit we were the weakest link in the chain.”
“But I think there’s a great opportunity for Malaysia Airlines within the Oneworld alliance and there’s plenty of business to be done there.”
“We have a lot to offer the other carriers because we do fly to some relatively obscure places, and offer great connections at good value and a lovely product.”
Bellew says that Oneworld CEO Rob Gurney – a 25-year veteran of Qantas, British Airways and Emirates – “is kicking my butt to get me properly aligned with what’s happening, and he’s been very supportive to what we’re doing.”
Rebooting Enrich
The airline’s frequent flyer scheme is also subject of what Bellew describes to Australian Business Traveller as “a complete reboot.”
“I think the Enrich program has immense potential. In Malaysia, which is our core market, it’s the most recognised loyalty brand but we’ve done very, very little with it over the years… there’s been a lack of resources put on it, and maybe because of everything else that’s going on.”
“We haven’t been treating (Enrich) like a business,” Bellew reflects. “It’s been a little bit of an interesting sideshow, whereas it should have been core part of the business, so we’re going to invest in people and systems and the backend in the next 12 months.”
A cornerstone of this is the recent appointment of Australian Mark Ross-Smith – a loyalty consultant and champion of ‘big data’ – to head the Loyalty & Enrich portfolio.
“I think this time next year you’ll see a vastly different business” Bellew speculates. “Of all the things in the company, Enrich has got the most potential to be a very significant part of the business over the years.”
Bellew promises “the overall program will become much more attractive” as well as more competitive against competitors such as Singapore Airlines’ KrisFlyer.
This might also see an increase in the number of Qantas Points earned on Malaysia Airlines flights.
“We haven’t started discussions like that with Qantas, it’s a little bit further down the road,” Bellew says.
https://www.ausbt.com.au/malaysia-ai...reboots-enrich
Malaysia Airlines plans to be a more active member of the Oneworld alliance, says CEO Peter Bellew while also launching "a complete reboot" of its Enrich frequent flyer scheme.
The Malaysian flag-carrier joined Oneworld in early 2013 under the sponsorship of Qantas.
“But I think we did very little with Oneworld,” Bellew tells Australian Business Traveller, adding that the airline sometimes dropped the ball by not being “a very active” partner.
“There were some mistakes made in the past, we’ve had to make a few apologies, eat a bit of humble pie and admit we were the weakest link in the chain.”
“But I think there’s a great opportunity for Malaysia Airlines within the Oneworld alliance and there’s plenty of business to be done there.”
“We have a lot to offer the other carriers because we do fly to some relatively obscure places, and offer great connections at good value and a lovely product.”
Bellew says that Oneworld CEO Rob Gurney – a 25-year veteran of Qantas, British Airways and Emirates – “is kicking my butt to get me properly aligned with what’s happening, and he’s been very supportive to what we’re doing.”
Rebooting Enrich
The airline’s frequent flyer scheme is also subject of what Bellew describes to Australian Business Traveller as “a complete reboot.”
“I think the Enrich program has immense potential. In Malaysia, which is our core market, it’s the most recognised loyalty brand but we’ve done very, very little with it over the years… there’s been a lack of resources put on it, and maybe because of everything else that’s going on.”
“We haven’t been treating (Enrich) like a business,” Bellew reflects. “It’s been a little bit of an interesting sideshow, whereas it should have been core part of the business, so we’re going to invest in people and systems and the backend in the next 12 months.”
A cornerstone of this is the recent appointment of Australian Mark Ross-Smith – a loyalty consultant and champion of ‘big data’ – to head the Loyalty & Enrich portfolio.
“I think this time next year you’ll see a vastly different business” Bellew speculates. “Of all the things in the company, Enrich has got the most potential to be a very significant part of the business over the years.”
Bellew promises “the overall program will become much more attractive” as well as more competitive against competitors such as Singapore Airlines’ KrisFlyer.
This might also see an increase in the number of Qantas Points earned on Malaysia Airlines flights.
“We haven’t started discussions like that with Qantas, it’s a little bit further down the road,” Bellew says.
https://www.ausbt.com.au/malaysia-ai...reboots-enrich
Will be interesting to see what changes and positive aspects will happen with the enrich program. You get the impression it is a ship that has been left out at sea without a rope.
Last edited by wolf72; Aug 15, 2017 at 8:39 pm
Aug 16, 2017, 12:20 am
#102
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Aug 16, 2017, 1:15 am
#103
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Aug 16, 2017, 1:23 am
#104
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Aug 16, 2017, 3:08 am
#105
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
It does correctly stated have a very strong brand following in Malaysia. If they can improve it and expand it around Asia, it will help.
At the moment, the program devaluation is just...awful. And no more discounted routes for miles for over a year I think.
Anyways, let's give MH the benefit of the doubt that they do care and want to get things right.