Malaysia Golden Lounge KLIA
Oct 19, 2013, 7:07 am
#91
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I would say that the golden lounge service you experienced is reflective of the general level of service in Malaysia.
Oct 19, 2013, 7:28 am
#92
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,264
Oct 19, 2013, 10:02 pm
#93
Join Date: May 2012
Programs: SPG Plat
Posts: 792
Just returned from my first set of MH flights & the lounges at KLIA. What's with the lounges there?
I arrived at the desk (not busy with other guests) & after a cursory look at the BPs we were pointed to the left side of the desk - the J lounge. As a OW Emerald I had done my research & knew the F lounge was to the right - I queried as to access to the F lounge & the lounge, ahem, agent, just glared at me & said, "oh, OW Emerald? Over there"...pointing to my right. B***dy hell, CX at HKG, this aint
Frankly, I wish we had stayed in the terminal & purchased food at one of the cafes.
The knowledge of the menu/wine etc. by the staff was really quite dreadful e.g. In the restaurant: me: "what wines do you have?" Staffer: "Red & white". Seriously? Anyway we had 2 glasses of lovely warm white
. The food even worse. If this is the best they can do, then don't bother.
Oh, & the place was really quite dirty. There was so much built up dust & grime on the glass overlooking the tarmac it clearly hadn't been touched for weeks
.
3 more trips to do through KLIA coming up. That'll teach me to choose price (MH) over quality (CX). Now, where's the Plaza Premium lounge
p.s. Thank gawd the flight crews & food & beverage on board were much better
I arrived at the desk (not busy with other guests) & after a cursory look at the BPs we were pointed to the left side of the desk - the J lounge. As a OW Emerald I had done my research & knew the F lounge was to the right - I queried as to access to the F lounge & the lounge, ahem, agent, just glared at me & said, "oh, OW Emerald? Over there"...pointing to my right. B***dy hell, CX at HKG, this aint
Frankly, I wish we had stayed in the terminal & purchased food at one of the cafes. The knowledge of the menu/wine etc. by the staff was really quite dreadful e.g. In the restaurant: me: "what wines do you have?" Staffer: "Red & white". Seriously? Anyway we had 2 glasses of lovely warm white
. The food even worse. If this is the best they can do, then don't bother. Oh, & the place was really quite dirty. There was so much built up dust & grime on the glass overlooking the tarmac it clearly hadn't been touched for weeks
.3 more trips to do through KLIA coming up. That'll teach me to choose price (MH) over quality (CX). Now, where's the Plaza Premium lounge
p.s. Thank gawd the flight crews & food & beverage on board were much better
Oct 20, 2013, 2:24 am
#94
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Oct 20, 2013, 5:10 am
#95
Join Date: Sep 2009
Programs: QF, SQ, GA
Posts: 159
Is the MH lounge in the satellite terminal really shut between 3-5am?
I have a rapidly upcoming trip on MH and arrive into KUL from PER at 2200 and depart for KTM at 0955 the next morning. I'm debating whether to book a room at the airside transit hotel or whether to just hole up in the MH lounge. I'm flying in J (no F cabin on these routes) and am OWE, so should have access to the MH lounge or the CX lounge, correct? I know the CX lounge isn't open 24/7 so that won't be a practical option for most of the layover anyway (though might sneak in for an hour or so to check it out in the morning). But if the MH lounge isn't open all night either, it's probably better if I book into the transit hotel (sadly MH won't comp me the hotel because I'm on a business promo fare).
Thanks for any info
I have a rapidly upcoming trip on MH and arrive into KUL from PER at 2200 and depart for KTM at 0955 the next morning. I'm debating whether to book a room at the airside transit hotel or whether to just hole up in the MH lounge. I'm flying in J (no F cabin on these routes) and am OWE, so should have access to the MH lounge or the CX lounge, correct? I know the CX lounge isn't open 24/7 so that won't be a practical option for most of the layover anyway (though might sneak in for an hour or so to check it out in the morning). But if the MH lounge isn't open all night either, it's probably better if I book into the transit hotel (sadly MH won't comp me the hotel because I'm on a business promo fare).
Thanks for any info
Oct 20, 2013, 5:59 am
#96
Join Date: May 2012
Programs: SPG Plat
Posts: 792
Malaysia Golden Lounge KLIA
the lounge is open 24 hours but it will be closed from 7 Nov for renovations or something along those lines
Oct 20, 2013, 8:40 am
#97
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,264
......indeed....Cathay Pacific First and Business Class Lounge: Mezzanine floor, satellite building. Opening Hours: Daily: 0630 - 2300....but when in Rome (or KL, in this case) the national airlines F lounge at their home airport should be the best option...sadly, it was cr*p. I will go to the CX lounge next time, even if it is the usual CX outpost... @:-)
Oct 20, 2013, 11:07 pm
#98
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
Is the MH lounge in the satellite terminal really shut between 3-5am?
I have a rapidly upcoming trip on MH and arrive into KUL from PER at 2200 and depart for KTM at 0955 the next morning. I'm debating whether to book a room at the airside transit hotel or whether to just hole up in the MH lounge. I'm flying in J (no F cabin on these routes) and am OWE, so should have access to the MH lounge or the CX lounge, correct? I know the CX lounge isn't open 24/7 so that won't be a practical option for most of the layover anyway (though might sneak in for an hour or so to check it out in the morning). But if the MH lounge isn't open all night either, it's probably better if I book into the transit hotel (sadly MH won't comp me the hotel because I'm on a business promo fare).
Thanks for any info
I have a rapidly upcoming trip on MH and arrive into KUL from PER at 2200 and depart for KTM at 0955 the next morning. I'm debating whether to book a room at the airside transit hotel or whether to just hole up in the MH lounge. I'm flying in J (no F cabin on these routes) and am OWE, so should have access to the MH lounge or the CX lounge, correct? I know the CX lounge isn't open 24/7 so that won't be a practical option for most of the layover anyway (though might sneak in for an hour or so to check it out in the morning). But if the MH lounge isn't open all night either, it's probably better if I book into the transit hotel (sadly MH won't comp me the hotel because I'm on a business promo fare).
Thanks for any info
Perhaps it only closes if there are no one in the lounge at 0300. MAYBE.
FYI there is a paid massage facility next to the quiet zone now. You hear the "beating" of someone's back every now and then when the massage ends.
Oct 21, 2013, 1:59 am
#99
Join Date: Sep 2009
Programs: QF, SQ, GA
Posts: 159
Been there twice at 0430, incoming on MH93, and the doors were locked. Doors subsequently opened at 0500. Was advised it was closed for cleaning from 0300-0500.
Perhaps it only closes if there are no one in the lounge at 0300. MAYBE.
FYI there is a paid massage facility next to the quiet zone now. You hear the "beating" of someone's back every now and then when the massage ends.
Perhaps it only closes if there are no one in the lounge at 0300. MAYBE.
FYI there is a paid massage facility next to the quiet zone now. You hear the "beating" of someone's back every now and then when the massage ends.
Thanks for the info though
Oct 22, 2013, 1:19 am
#100
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,662
MH Golden Lounge (J side) will be closed 7 November - 8 December while the Platinum/F side will be closed 7 November - 1 January 2014. Not too sure what they can get done, but I doubt it's anything major (~4.5 weeks for J and 8 weeks for F).
Alternative lounge:
- CX Lounge at the Satellite Terminal (06:30 - 23:30)
- Malaysia Airport VIP Lounge (close to CX Lounge, 05:00 - 23:59)
- MAS Regional Lounge at the Main Terminal (24/7, but seriously need to brighten their lights at night).
Alternative lounge:
- CX Lounge at the Satellite Terminal (06:30 - 23:30)
- Malaysia Airport VIP Lounge (close to CX Lounge, 05:00 - 23:59)
- MAS Regional Lounge at the Main Terminal (24/7, but seriously need to brighten their lights at night).
Oct 22, 2013, 4:15 pm
#101
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
Let's hope they get it right this time... Must have been the only lounge renovation that actually made it *worse* than it was before...
Oct 22, 2013, 10:30 pm
#102
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,682
My thoughts too! I thought they just renovated not to long ago....
Oct 24, 2013, 11:35 am
#103
Suspended
Join Date: Jun 2012
Posts: 3,513
I find out as an oneworld emerald you can access the platinum SUiTE which is different to the platinum lounge. They check ur BP again in that lounge. They offer a menu, but compare to CX in hkg the food offerings are poor.
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way
Oct 24, 2013, 6:18 pm
#104
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,682
I find out as an oneworld emerald you can access the platinum SUiTE which is different to the platinum lounge. They check ur BP again in that lounge. They offer a menu, but compare to CX in hkg the food offerings are poor.
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way
Oct 24, 2013, 10:27 pm
#105
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,264
I find out as an oneworld emerald you can access the platinum SUiTE which is different to the platinum lounge. They check ur BP again in that lounge. They offer a menu, but compare to CX in hkg the food offerings are poor.
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way
Generally MH is an ok airline just not the same grade as SQ and CX, which is also reflected by the country, so have to keep your expectations that way