Originally Posted by irwin8417 (Post 16591344)

Originally Posted by hairpeace (Post 16599330)

BTW, I would never even consider staying at a Sofitel.

Originally Posted by TrophyCollector (Post 12048927)

What is your experience when writing a complaint letter to the CEO of hotel chains?

Hilton:
I wrote to them once, after a problem at the Hilton Cavalieri Rome (now Waldorf Astoria). Not only did I get an apology, but I also received a credit of 100.000 HHonors points. Very good customer service.

Orient-Express:
Although then CEO Mr. Sherwood encouraged letters to him personally, in his brochure, I never received an answer after a lousy stay at the Reid's Palace Madeira.

Sofitel:
I wrote to CEO Gilles Pelisson twice and never received an answer. Sofitel seems particularly arrogant and disorganized to me.

Originally Posted by the_amanized (Post 16614509)

I would like to write a complaint letter to the Starwood group regarding a W south beach fiasco. The general manager in W south beach has been avoiding contact. Can anyone kindly provide an effective way to make the complaint?

Originally Posted by the_amanized (Post 16614509)

I would like to write a complaint letter to the Starwood group regarding a W south beach fiasco. The general manager in W south beach has been avoiding contact. Can anyone kindly provide an effective way to make the complaint?

Originally Posted by Kagehitokiri (Post 16614746)

could PM >
http://www.flyertalk.com/forum/membe...od-lurker.html

seem to recall threads on that >
http://www.flyertalk.com/forum/starw...red-guest-429/

Originally Posted by NYBanker (Post 16616491)

Write to Frits van Paaschen CEO at their headquarters in White Plains New York. Be detailed, and don't use any emotion.