Paris luxury hotels (consolidated thread)
Aug 31, 2019, 8:57 am
#826
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I believe all of the rooms at the Prince de Galles have separate tubs in the bathrooms. Certainly, our mother's regular room adjacent to our suite had one, as did our suite. Our friends' regular room also had one.
Aug 31, 2019, 9:14 am
#827
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
I believe all the rooms at the Crillon have separate tubs.
Aug 31, 2019, 10:23 am
#828
Join Date: Apr 2008
Programs: amex platinum, american advantage, united, ANA, JAP. SPG, marriott
Posts: 1,257
I believe there's a difference between a separate tub and aa free standing one. If I'm interpreting jbandy10's question he's referring to the architecturally free standing tubs. Correct me if Im 'wrong.
Aug 31, 2019, 12:38 pm
#829
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
Aug 31, 2019, 12:50 pm
#830
Join Date: Jul 2018
Location: MSP
Posts: 469
Sometimes you just want a nice big bath to share with the one you love.
Aug 31, 2019, 1:08 pm
#831
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Aug 31, 2019, 1:30 pm
#832
Join Date: Jul 2018
Location: MSP
Posts: 469
Maybe I did. Or maybe I want a tub big enough for an elephant. Maybe both.... 
Aug 31, 2019, 2:57 pm
#833
Join Date: Sep 2006
Location: France
Posts: 971
La Réserve has great free-standing bathtubs even in entry level rooms ^
Sep 1, 2019, 10:34 am
#834
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,504
Sep 2, 2019, 6:58 pm
#835
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Checked in last night to the Crillon, and although the hard product is stunning, the service is absolutely appalling.
There was no hotel staff at the entrance to the hotel at all , needless to mention nobody to help with bags. This is at 12:30am while the hotel’s bar and lobby were still crowded.
Even after walking in with bags in tow, it took me a few minutes to find the check in area and staff did not offer to help.
Even after asking a staff member to direct me to the check in desk, he did not offer to help with my bags.
After checking in I went to the bar and sent my luggage to the room, only to find it standing up in the center of the room when I went up at 2am.
The butler had confirmed in writing via their Whatsapp account a few hours prior to arrival that he would place a toothbrush in my room, it was nowhere to be found.
When I called and informed them politely that the request had not be fulfilled, whomever answered the phone contradicted me that it was indeed placed in my room. It was not.
The soap is so weird that I used Shampoo for my body.
I was convinced there is no laundry bag in the room but finally found it inside a small drawer in the closet. It should have at the very least been places in the closet on a shelf where it’s clearly visible.
The check in agent claims the $100 FHR credit isn’t good towards their airport transfer (180 EUR) and only works for things like F&B & Spa, even though the T&C mention nothing of the kind. I may escalate this with Amex, although since I booked it on Amex.com as opposed to calling in I would have to deal with Amex Online Travel which is likely not worth the pain.
On the good side, the Bar staff were highly attentive and comped my ginger tea (although they strangely they did not have fresh ginger; only ‘ginger juice’).
I am told I am upgraded from a Premier room to Grand Premier; the roomsis definitely beautiful. I was hoping for a better upgrade; although I am in no way entitled to one.
The Concierge was very effective in securing dining reservations prior to my arrival and communicated it very clearly to me over email (with calendar invite), whatsapp, and printed notes in the room.
I very rarely complain about hotels, however I am particularly frustrated because I held the Crillon in such high esteem, and this stay was quite aspirational for me since I couldn’t justify the price difference from the Park Hyatt (corp rate). I now look forward to the Park Hyatt as a superior property, although am still tempted to try out the Bristol for the ambience. I am a huge fan of HDC.
Feel free to post any question regarding the Crillon while I am here.
There was no hotel staff at the entrance to the hotel at all , needless to mention nobody to help with bags. This is at 12:30am while the hotel’s bar and lobby were still crowded.
Even after walking in with bags in tow, it took me a few minutes to find the check in area and staff did not offer to help.
Even after asking a staff member to direct me to the check in desk, he did not offer to help with my bags.
After checking in I went to the bar and sent my luggage to the room, only to find it standing up in the center of the room when I went up at 2am.
The butler had confirmed in writing via their Whatsapp account a few hours prior to arrival that he would place a toothbrush in my room, it was nowhere to be found.
When I called and informed them politely that the request had not be fulfilled, whomever answered the phone contradicted me that it was indeed placed in my room. It was not.
The soap is so weird that I used Shampoo for my body.
I was convinced there is no laundry bag in the room but finally found it inside a small drawer in the closet. It should have at the very least been places in the closet on a shelf where it’s clearly visible.
The check in agent claims the $100 FHR credit isn’t good towards their airport transfer (180 EUR) and only works for things like F&B & Spa, even though the T&C mention nothing of the kind. I may escalate this with Amex, although since I booked it on Amex.com as opposed to calling in I would have to deal with Amex Online Travel which is likely not worth the pain.
On the good side, the Bar staff were highly attentive and comped my ginger tea (although they strangely they did not have fresh ginger; only ‘ginger juice’).
I am told I am upgraded from a Premier room to Grand Premier; the roomsis definitely beautiful. I was hoping for a better upgrade; although I am in no way entitled to one.
The Concierge was very effective in securing dining reservations prior to my arrival and communicated it very clearly to me over email (with calendar invite), whatsapp, and printed notes in the room.
I very rarely complain about hotels, however I am particularly frustrated because I held the Crillon in such high esteem, and this stay was quite aspirational for me since I couldn’t justify the price difference from the Park Hyatt (corp rate). I now look forward to the Park Hyatt as a superior property, although am still tempted to try out the Bristol for the ambience. I am a huge fan of HDC.
Feel free to post any question regarding the Crillon while I am here.
Sep 2, 2019, 7:59 pm
#836
Original Poster
Join Date: Oct 2003
Location: Asheville, NC
Programs: Virtuoso, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club, Dorchester Diamond Club, Travel Leaders
Posts: 1,854
The check in agent claims the $100 FHR credit isn’t good towards their airport transfer (180 EUR) and only works for things like F&B & Spa, even though the T&C mention nothing of the kind. I may escalate this with Amex, although since I booked it on Amex.com as opposed to calling in I would have to deal with Amex Online Travel which is likely not worth the pain.
Regarding the $100 FHR credit, the front desk agent is correct. Hotel credits typically apply only to F&B and/or Spa services, and this is explicitly stated with the Virtuoso amenities for the Crillon. Hotel credit amenities rarely apply to services provided by third parties such as limousine companies, though there are some hotels that do explicitly provide these. The Ritz Paris, for example, offers round-trip transfers with VIP airport reception for Virtuoso bookings.
Sep 3, 2019, 12:40 am
#837
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
I'm a regular at the Crillon so your experience is strange, although I didn't realize that non-suites get butlers too.
I'll say that I've had quite a few airport transfers (non-hotel and hotel) leave the hotel at 5am and there's always been a staff member waiting in the lobby area who assists me with my luggage.
And the Crillon never applies the credit to transfers, and I don't think they ever will, so that's a bit of an unrealistic expectation on your part (and also weird that you booked their transport without confirming the applicability of the credit). I have managed to get them to discount the transportation for me, but you have to pull in serious revenue for the hotel for them to do that for you.
I would also check if you got their questionnaire before arrival. Completing it clues them in to planning for your arrival.
I'll say that I've had quite a few airport transfers (non-hotel and hotel) leave the hotel at 5am and there's always been a staff member waiting in the lobby area who assists me with my luggage.
And the Crillon never applies the credit to transfers, and I don't think they ever will, so that's a bit of an unrealistic expectation on your part (and also weird that you booked their transport without confirming the applicability of the credit). I have managed to get them to discount the transportation for me, but you have to pull in serious revenue for the hotel for them to do that for you.
I would also check if you got their questionnaire before arrival. Completing it clues them in to planning for your arrival.
Sep 3, 2019, 12:55 am
#838
Join Date: Dec 2011
Location: NYC
Posts: 1,393
The hotel was very well aware of my arrival time, having spoken to me about it several times.
I need the airport transfer regardless of the credit because of a tight schedule (need my bags brought from the hotel to meet me enroute). That’s also the reason I booked a hotel with an expected high level of service. That being said, the hotels that don’t allow you to use it for airport transfers, clearly state the credit is for F&B, for Spa, or for both. When it says hotel credit it does in fact include their in-house transfer, in my experience. It being a usual or unusual benefit has nothing to no bearing on that.
Not that it matters, but it’s also not a very high expectation to have when the Amex rates are 10% higher than most OTAs, which is more than $100.
I need the airport transfer regardless of the credit because of a tight schedule (need my bags brought from the hotel to meet me enroute). That’s also the reason I booked a hotel with an expected high level of service. That being said, the hotels that don’t allow you to use it for airport transfers, clearly state the credit is for F&B, for Spa, or for both. When it says hotel credit it does in fact include their in-house transfer, in my experience. It being a usual or unusual benefit has nothing to no bearing on that.
Not that it matters, but it’s also not a very high expectation to have when the Amex rates are 10% higher than most OTAs, which is more than $100.
Sep 3, 2019, 1:05 am
#839
Join Date: Dec 2011
Location: NYC
Posts: 1,393
This is how my luggage was placed in my room. Not a big deal, but very far from what I expected. I stay in hotels over 100 nights a year and can’t think of the last time there was no attempt to place the luggage in a closet or on a rack.
Sep 3, 2019, 1:57 am
#840
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
IME--The bellboy/butler leave luggage in your room and housekeeping puts in on the rack. I've walked into my room at one point with several items put on racks.