best hotel in Hong Kong
Nov 14, 2018, 2:10 am
#1231
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,048
Nov 14, 2018, 10:04 am
#1232
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
Nov 14, 2018, 2:46 pm
#1233
Join Date: Mar 2010
Posts: 2,592
Never stayed at TUH.
Had lunch couple of times.
I didn’t find them smiling nor warm nor helpful.
There is no “hello” / greetings by their staff.
First time I thought it was an exception /bad day.
Second time I had confirmation that this is not a place for me.
The food by itself is OK
the table are too close (3 noisy people next to me)
asked for window table and they told me none available despite several were available at the beginning and at the end of my lunch and it was already late when I arrived.... so no desire to please which should be the very basics
Had lunch couple of times.
I didn’t find them smiling nor warm nor helpful.
There is no “hello” / greetings by their staff.
First time I thought it was an exception /bad day.
Second time I had confirmation that this is not a place for me.
The food by itself is OK
the table are too close (3 noisy people next to me)
asked for window table and they told me none available despite several were available at the beginning and at the end of my lunch and it was already late when I arrived.... so no desire to please which should be the very basics
Nov 14, 2018, 2:55 pm
#1234
Join Date: Sep 2009
Location: Europe
Posts: 2,598
Never stayed at TUH.
Had lunch couple of times.
I didn’t find them smiling nor warm nor helpful.
There is no “hello” / greetings by their staff.
First time I thought it was an exception /bad day.
Second time I had confirmation that this is not a place for me.
The food by itself is OK
the table are too close (3 noisy people next to me)
asked for window table and they told me none available despite several were available at the beginning and at the end of my lunch and it was already late when I arrived.... so no desire to please which should be the very basics
Had lunch couple of times.
I didn’t find them smiling nor warm nor helpful.
There is no “hello” / greetings by their staff.
First time I thought it was an exception /bad day.
Second time I had confirmation that this is not a place for me.
The food by itself is OK
the table are too close (3 noisy people next to me)
asked for window table and they told me none available despite several were available at the beginning and at the end of my lunch and it was already late when I arrived.... so no desire to please which should be the very basics
I experienced bad service in various hotel restaurants when visiting without having a formal reservation or being introduced. It happens.
FS and MO are pretty consistent in trying to deliver a quality experience, even on a short occasion without having access to profile or being able to properly identify a guest.
Nov 15, 2018, 12:04 am
#1235
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
Yep - and as a repeat guest, I'd say TUH has it absolutely spot on more than any other hotel I've seen.
Nov 15, 2018, 2:17 am
#1236
Join Date: Mar 2010
Posts: 2,592
Café Gray Deluxe is very popular with HK 'crowd' and rarely disappoints, but I think you will hardly find service levels comparable to FS as a non-resident. The magic happens when you are a registered guest.
I experienced bad service in various hotel restaurants when visiting without having a formal reservation or being introduced. It happens.
FS and MO are pretty consistent in trying to deliver a quality experience, even on a short occasion without having access to profile or being able to properly identify a guest.
I experienced bad service in various hotel restaurants when visiting without having a formal reservation or being introduced. It happens.
FS and MO are pretty consistent in trying to deliver a quality experience, even on a short occasion without having access to profile or being able to properly identify a guest.
so bad service for non registered guest and excellent service otherwise....
I’d still expect a good to very good service as non registered guest.
Restaurant was not full and the MO book it.
RC as well seems consistent to offer excellent service for non registered guest
Nov 15, 2018, 3:00 am
#1237
Join Date: Sep 2011
Location: At home
Programs: BA
Posts: 287
Sorry for the slightly off topic post but I thought it interesting to compare registered and non registered guest. This last weekend I went for a drink in the Bamboo Bar in MOBKK which coincided with a very large event for the hotel, a SuperMall was opening (IconSiam) and the great and the good were in attendance. The bar manager asked if we were residents, which we weren't, and I expected a 'sorry sir but we won't be able to accomodate you this evening'. In fact the opposite was true, when a table became free five minutes later he tracked us down in the hotel and we had a lovely evening, top marks.
Nov 15, 2018, 3:08 am
#1238
Join Date: Jan 2009
Location: BKK
Posts: 6,741
thank you for the info
so bad service for non registered guest and excellent service otherwise....
I’d still expect a good to very good service as non registered guest.
Restaurant was not full and the MO book it.
RC as well seems consistent to offer excellent service for non registered guest
so bad service for non registered guest and excellent service otherwise....
I’d still expect a good to very good service as non registered guest.
Restaurant was not full and the MO book it.
RC as well seems consistent to offer excellent service for non registered guest
It’s definitely in hotels’ interest to treat everyone well. Not only is it simply the right thing to do, but every walk in guest is a potential staying hotel guest or repeat customer if they leave with a good impression. I often check out other hotels in cities by going for a meal, and have subsequently become a regular guest of hotels in this way. On the other hand, sometimes all it takes is one negative experience, which could be anything from bad service in a restaurant to an unsatisfactory experience on the telephone with reservations, to have me looking elsewhere. In some cases this has swayed five figure hotel spend towards properties that made a good first impression.
Sorry for the slightly off topic post but I thought it interesting to compare registered and non registered guest. This last weekend I went for a drink in the Bamboo Bar in MOBKK which coincided with a very large event for the hotel, a SuperMall was opening (IconSiam) and the great and the good were in attendance. The bar manager asked if we were residents, which we weren't, and I expected a 'sorry sir but we won't be able to accomodate you this evening'. In fact the opposite was true, when a table became free five minutes later he tracked us down in the hotel and we had a lovely evening, top marks.
Last edited by MikeFromTokyo; Nov 15, 2018 at 3:50 am
Nov 15, 2018, 10:53 am
#1239
Join Date: Mar 2010
Posts: 2,592
Any hotel restaurant that does not provide good service to all guests, staying or otherwise, has a problem in my opinion. By all means staying guests and regulars should get exceptional service, but the baseline level of service for each and every person who walks in should be very good.
It’s definitely in hotels’ interest to treat everyone well. Not only is it simply the right thing to do, but every walk in guest is a potential staying hotel guest or repeat customer if they leave with a good impression. I often check out other hotels in cities by going for a meal, and have subsequently become a regular guest of hotels in this way. On the other hand, sometimes all it takes is one negative experience, which could be anything from bad service in a restaurant to an unsatisfactory experience on the telephone with reservations, to have me looking elsewhere. In some cases this has swayed five figure hotel spend towards properties that made a good first impression.
Nov 15, 2018, 3:04 pm
#1240
Join Date: Aug 2018
Location: Stockholm, Sweden
Programs: HH Gold, SPG/Marriott Plat
Posts: 72
In every hot and humid city I need a pool! I've been to RC and Pen in HK, loved the RC except for having to take the subway everywhere. Hated the Pen because it's too stiff and snobby for me... also the posers in the lobby puts me off, they don't make me feel welcome.Four Seasons looks awesome, great pool, great F&B, anything I should be wary of? MO and LMO look good too, location is awesome also. They feel a bit pricey though, especially since hard product and F&B (I've been very disappointed by Amber) are way more important to me than service in a city where I don't need the concierge ever.
Edit: Also, something that makes me pretty annoyed is entry level rooms being garbage in a top tier luxury hotel.
Nov 15, 2018, 3:37 pm
#1241
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Four Seasons is your best bet then, given the importance of swimming pool. Easily the best swimming pool in HK, standard rooms, deluxe, and Premier are very nice. Guaranteed excellent service and F&B. No need to look further.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
Nov 15, 2018, 4:55 pm
#1242
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,289
Four Seasons is your best bet then, given the importance of swimming pool. Easily the best swimming pool in HK, standard rooms, deluxe, and Premier are very nice. Guaranteed excellent service and F&B. No need to look further.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
The staff could not be warmer or friendlier in guiding me to where I needed to be, in a way a friendly family member would. That was the first time I decided to stay at MO, even though I prefer a different style of hardware.
Nov 16, 2018, 7:49 am
#1243
Join Date: Dec 2008
Location: Jakarta
Programs: Krisflyer PPS, SPG, Hyatt GoldPassport, Shangri-la Golden Circle, British Airways ExecClub
Posts: 1,245
Any hotel restaurant that does not provide good service to all guests, staying or otherwise, has a problem in my opinion. By all means staying guests and regulars should get exceptional service, but the baseline level of service for each and every person who walks in should be very good.
It’s definitely in hotels’ interest to treat everyone well. Not only is it simply the right thing to do, but every walk in guest is a potential staying hotel guest or repeat customer if they leave with a good impression. I often check out other hotels in cities by going for a meal, and have subsequently become a regular guest of hotels in this way. On the other hand, sometimes all it takes is one negative experience, which could be anything from bad service in a restaurant to an unsatisfactory experience on the telephone with reservations, to have me looking elsewhere. In some cases this has swayed five figure hotel spend towards properties that made a good first impression.
I love the Bamboo Bar. MO BK and MO HK are my favorites.
Nov 16, 2018, 10:39 am
#1244
Join Date: Feb 2003
Programs: AC SE MM, too many others
Posts: 1,407
Café Gray Deluxe is very popular with HK 'crowd' and rarely disappoints, but I think you will hardly find service levels comparable to FS as a non-resident. The magic happens when you are a registered guest.
I experienced bad service in various hotel restaurants when visiting without having a formal reservation or being introduced. It happens.
FS and MO are pretty consistent in trying to deliver a quality experience, even on a short occasion without having access to profile or being able to properly identify a guest.
I experienced bad service in various hotel restaurants when visiting without having a formal reservation or being introduced. It happens.
FS and MO are pretty consistent in trying to deliver a quality experience, even on a short occasion without having access to profile or being able to properly identify a guest.
Nov 16, 2018, 3:27 pm
#1245
Join Date: Mar 2010
Posts: 2,592
Four Seasons is your best bet then, given the importance of swimming pool. Easily the best swimming pool in HK, standard rooms, deluxe, and Premier are very nice. Guaranteed excellent service and F&B. No need to look further.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
However, Mandarin Oriental is in fact my choice. I find the service fantastic and I love everything about the rooms, suites and F&B. It just does not have the outdoor swimming pool with harbour views. All rooms are adequately nice here, but I would suggest a Harbour View room or a Mandarin Room if possible.
