United747

I was pretty impressed as well. I would usually get about 24hr responses. But did also run into the CC authorization form for Tokyo Giants tickets (didn’t end up buying them though)

MikeFromTokyo

I have never had a single bad experience at MO Tokyo, so I would like to think that this recent anecdotal issue is an anomaly.

gengar

Thanks for the data point (to @BlackHappy also). I'll note that I don't have a problem with an authorization form, but I'm less comfortable with needing to e-mail scans of my CC. But if that's the cultural standard, no point complaining about it.

The bigger issue, as you noted, is why the MO concierge didn't take the initiative to investigate ticket availability rather than insist on a form and CC scans first. But I'll disagree that there was any "difficulty" at all. Even though the concierge claimed they had searched and were "still searching" for tickets, it's obvious that they never even bothered starting to look if others could secure tickets within minutes (to be honest, I'm skeptical the event was even actually sold out). This gave the impression of indifference, mirroring the interactions I had with the MO concierge on my restaurant reservation and other requests.

My stay was booked relatively close-in, yet I experienced longer response times to some of my e-mails - even within a week of my arrival date. Frankly, I'd expected all my MO requests to have been finalized long before I got on my flight to Japan, but that's why literally nothing had been accomplished even by the time I was already staying at the Conrad.

BENLEE

What's the consensus here about Aman Tokyo? I think it does not have a good location. Looks like of sterile.

RichardInSF

I haven't stayed at the Aman and can't comment on the hotel itself, but it has an excellent location for city transportation. It's a few blocks from Tokyo station for JR. In addition, in the basement of the building the hotel is in is a station that has four different subway lines passing through it. The basement also has maybe 15-20 restaurants of different types in it. Admittedly, there isn't much in the way of late night excitement there, it's possible to reach Roppongi for nightlife with one subway transfer or Shibuya with no transfers.

helvetic

You'll have to Uber or taxi back, because the subways stop running after midnight.

MikeFromTokyo

Which is the case with all hotels. I know some staff members/management from other hotels who have moved to Aman, so I should probably stay at some point.

The thing is that there are too many hotels in Tokyo now, and it's difficult to imagine paying a large premium for Aman over what I can pay elsewhere (and still get perfect service).

Aventine

Location is very decent. The hardware is phenomenal but soft side needs improvement.

dinkoh

I've been focused on FS due to the two queen beds. Are there any other 4-5 star hotels that can fit 3 adults comfortably?

RichardInSF

Sure, the significant majority of the rooms at the Park Hyatt have two queen beds in them.

dinkoh

Hmm, I just see "double" beds for PH?

MikeFromTokyo

Any room with two queen beds will do as long as two of the occupants don’t mind sharing one bed. Otherwise, any twin bedded room or suite + roll away will work at most hotels.

helvetic

The bayview suites at the Conrad have a couch plenty big enough for someone to sleep on + two queens

MikeFromTokyo

Is it a sofa bed?

Most, if not all hotels have appropriate accommodation. Some of the Japanese hotels even have triple or quadruple bedded “family” rooms.

The Imperial, for example, has executive/premium floor twin bedded rooms that are designed to accommodate a roll away third bed upon request. Good for families.

RichardInSF

They are really queen-sized except maybe in the entry-level Park double room.