Four Seasons Westlake Village
Apr 12, 2007, 11:05 pm
#16
Join Date: Mar 2007
Location: Malibu
Programs: Amex Cent, Amex Plat, SPG Gold, CO Lifetime Plat, Hertz-Gold
Posts: 63
There's no doubt that this isn't the most incredible property in the world, and it will probably go overlooked by many many potential customers. But I've been living in Westlake Village since I was 10, and can't complain about having a resort like this nearby. It's always nice to just get away, and I'm not a fan at all of going to LA or BH, specifically, to get the seclusion and service that most FS offer. Remember, it's the experiences that make it a good time or a bad time. Not the lack of entertainment in the area.
Apr 15, 2007, 2:00 am
#17
Join Date: Jan 2006
Location: Los Angeles
Posts: 49
Another thing the W had, and most every other hotel I stay at has, is complimentary bottled water in the rooms. But the last few FS's I've stayed at do not do this. This is infuriating nickle-and-dime approach of Four Seasons is one reason I don't stay at them often. For the amount of money we spend here, the least they could do is put a couple of 20 cent water bottles in the room. But no, they want you to pay $3 for mini-bar water. Also there are no pens in the room. Just a cheap pencil. 
Now I know I could speak to a manager and they would instantly take care of me, but why should I have to complain to get service?
Now I know I could speak to a manager and they would instantly take care of me, but why should I have to complain to get service?
Apr 15, 2007, 2:42 am
#18
FlyerTalk Evangelist
Original Poster
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
That just goes to show that not all FS's are the same. Hualalai is a great FS. The FS LA (BH) isn't the best, but still pretty good. I stayed there a year or so ago and I honestly don't remember if my room had water. It might also depend on what level of room you book.
Apr 17, 2007, 9:55 am
#19
Join Date: Apr 2007
Programs: American, United, Southwest
Posts: 1
Hi, I'm new to Flyertalk but need to jump in on Westlake. Stayed at Westlake Village Inn recently and must disagree with postings. They've totally modernized the place and it is so much warmer and accommodating than the FS...and affordable. You can go right to your car and need to go through a lobby and walk through the corporate gauntlet!! Plus there's complimentary breakfast and afternoon snacks...and a golf course.
Apr 18, 2007, 8:25 am
#20
Join Date: Sep 2006
Posts: 25
I live in malibu and have 3 small children
I am so disappointed in the FS Westlake. When I first heard about the new FS coming to the area I was excited because I thought it would be similar to the FS Avaira. I thought they would have a kids program, special themed events for kids, playground, kids pool. Stuff like that. I figured with the area being so affluent and so mnay families, it would be a great place for locals to go away for weekend with kids, put them in club while parents can do spa and stuff. I was horrified when I went there, it is all about business people, the restaurats were all packed with businesmen, the kids program is a small room downstairs with no attendent, so more like a playroom, the pool with beautiful cabanas is only for adults and accesed through the spa. It is just not a place I would go for the weekend with the kids or even without kids, I would need to go to city or santa Monica for that.
The wellness center seemed like a ghost town as did the hotel itself, I ate at the japanease place, which was just okay but I live in malibu and Nobu is here and is simply the best, I also had desseet at the stuffy lounge area and it was just not good, the service was terriable.
I hop they realize the wellness center is not a good idea and get rid of it and start to make it more family friendly.
The wellness center seemed like a ghost town as did the hotel itself, I ate at the japanease place, which was just okay but I live in malibu and Nobu is here and is simply the best, I also had desseet at the stuffy lounge area and it was just not good, the service was terriable.
I hop they realize the wellness center is not a good idea and get rid of it and start to make it more family friendly.
Apr 18, 2007, 1:06 pm
#22
FlyerTalk Evangelist
Original Poster
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I can tell you that a lot of companies are in that area and they have been looking for a better chain hotel than the Westlake Hyatt or the Calabasas Garden Hilton.
Apr 19, 2007, 10:40 am
#23
Join Date: Mar 2007
Location: Malibu
Programs: Amex Cent, Amex Plat, SPG Gold, CO Lifetime Plat, Hertz-Gold
Posts: 63
Well for the business traveler it's a durn good place to be. But like previously said, something for the families in this area would be great. Westlake is extremely affluent, and extremely suburban, a high-end retreat would be a sure-fire hot spot. As a side note, there's a nice little place just south of Westlake (closer to Agoura) called JungleLand, which is a fun little place to take the little ones. Nothing extravagent, but a fun environment that everyone seems to love.
Apr 26, 2007, 9:21 pm
#25
In memoriam
Join Date: Aug 2005
Location: Near Jacksonville FL
Posts: 3,987
Can't speak for Westlake Village - but the East Palo Alto location is designed for people who travel to the countless companies/law firms/etc. in the silicon valley area. The hotel itself is in an office building complex with who knows how many multi-national multi-hundred lawyer law firms. When we stayed there - we were just about the only "tourists" in the hotel. We went there last fall because I got a great airfare to San Jose to do a mileage run from Florida - great rates at the hotel - and we had never been to or explored this part of California before. It's a nice base for exploring the area south of San Francisco proper - and there's enough to keep you busy there for at least 3/4 days. Robyn
May 7, 2007, 1:23 pm
#28
Join Date: Nov 2002
Location: CH / D
Programs: Amex, Avis, BA, BD, CX, FS, Hertz, HH, IC, LH, NH, RC, RCCL, Sixt, SPG, SQ, UA
Posts: 7,050
You cannot play the Sherwood country club 18 hole course, only access to the Par 3 course is granted.
Of course, it is also nice, but the "real thing" is much better.
Of course, it is also nice, but the "real thing" is much better.
May 7, 2007, 1:26 pm
#29
FlyerTalk Evangelist
Original Poster
Join Date: Feb 1999
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Posts: 34,339
Jun 28, 2007, 6:25 pm
#30
Join Date: Dec 2005
Location: Los Angeles
Programs: AAdvantage EXP 2.5MM, SPG-Plat, HH-Gold, PC-Platinum
Posts: 139
i stayed here last month and was very disappointed. I thought the service was very substandard. The spa which i thought was the claim to fame was mediocre at best. Very small.