Mini Trip Report: Lake Placid Lodge (Covid 19 Edition)
Nov 5, 2020, 7:06 am
#16
Join Date: Apr 2017
Posts: 56
Well, you certainly handled the situation with your "house guests" in a much more civil manner than most people would have. I agree with you, that the way it was handled (or NOT handled) is unacceptable. The fact that your stay was two months ago and you took the time to provide honest feedback so they can improve on their services, and you still haven't heard anything, is sad.
Any chance you worked with a travel advisor to book this trip? They might be able to get your feedback to the right person or bring enough attention to it so action is actually taken. While I would expect the GM to read an email like this from you after two months, there might be a better person to hear you out and make something happen. When my clients return from trips, even local getaways, I always like to get on the phone and see how it went. If there's any feedback that the property needs to hear in order to improve, I get that to the right person. They are generally very appreciative that we took the time to provide them the feedback, and they make sure actions are taken. It seems to be more effective than the surveys.
My wife and I are heading to The Point in early December! We are super excited and glad to hear you thought the experience was night and day compared to the Lodge. I do wish the gap between the two properties in terms of service and experience was smaller, but glad to hear your September stay at The Point knocked it out of the park. Which room did you stay in? We'll be staying in Lookout.
Any chance you worked with a travel advisor to book this trip? They might be able to get your feedback to the right person or bring enough attention to it so action is actually taken. While I would expect the GM to read an email like this from you after two months, there might be a better person to hear you out and make something happen. When my clients return from trips, even local getaways, I always like to get on the phone and see how it went. If there's any feedback that the property needs to hear in order to improve, I get that to the right person. They are generally very appreciative that we took the time to provide them the feedback, and they make sure actions are taken. It seems to be more effective than the surveys.
My wife and I are heading to The Point in early December! We are super excited and glad to hear you thought the experience was night and day compared to the Lodge. I do wish the gap between the two properties in terms of service and experience was smaller, but glad to hear your September stay at The Point knocked it out of the park. Which room did you stay in? We'll be staying in Lookout.
Nov 5, 2020, 7:27 am
#17
Original Poster
Join Date: Feb 2003
Programs: UA1K, *G & Wife of UA1K MM
Posts: 3,431
Yikes! The mouse droppings talk has given me the heebie-jeebies. I’m glad we haven’t encountered anything like that during our last stays. Or maybe we were just blissfully unaware. 
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
Nov 5, 2020, 7:52 am
#18
Join Date: Apr 2017
Posts: 56
Yikes! The mouse droppings talk has given me the heebie-jeebies. I’m glad we haven’t encountered anything like that during our last stays. Or maybe we were just blissfully unaware.
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
Nov 5, 2020, 12:25 pm
#19
Join Date: Aug 2020
Location: Boston, MA
Programs: Virtuoso, FSPP, SKI USA, Alpine Adventures, RC STARS, Belmond Bellini, Hyatt Prive, Shangri-La, SPG
Posts: 41
I do occasionally work with a TA, but he was traveling when I needed to book this and I didn't want to bother over a quick stay, so I booked directly. I appreciate the info though. I'm certain other guests might have been more upset over it, lol, but we are generally easy going and I overlook a lot of things. I was not even looking for anything, even a complimentary drink, but it is unfortunate there was no response to my email. Oh well, I'll just hold off on returning for quite a while, if at all. Shame since I live within easy driving distance. I did love the Point. We stayed in Saranac but Lookout would also be great. I don't think there's a bad room, just different sizes. And we're already looking to go back over Christmas week and again in the summer. I'm interested to hear your thoughts!
Agree, there's not a bad room at The Point, especially after the recent renovation of all of the rooms. I would at some point love to stay in the Boathouse though! That's probably the one room that sets itself apart from the rest. Christmas will be a great time to be there, as they'll be all decked out for the holidays (they set these up during their post-fall break before they reopen for Thanksgiving). It'll be super cozy! Last I talked to them earlier this week, they have availability the week leading up to Christmas and after, even through New Years. But they are sold out the nights of the 25th and 26th pending any cancellations (which is always possible!).
I'll certainly let you know how our stay is (arriving on December 11th), but if you're serious about the week of Christmas, I would book that sooner rather than later.
Nov 5, 2020, 2:38 pm
#20
Join Date: Aug 2020
Location: Boston, MA
Programs: Virtuoso, FSPP, SKI USA, Alpine Adventures, RC STARS, Belmond Bellini, Hyatt Prive, Shangri-La, SPG
Posts: 41
Yikes! The mouse droppings talk has given me the heebie-jeebies. I’m glad we haven’t encountered anything like that during our last stays. Or maybe we were just blissfully unaware.
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
To be sure, The Point is the better overall experience. But sometimes LPL makes more sense. In our case, The Point no longer allows kids.
Agreed. There are pros to both places. LPL has the setting, the proximity to town and activities, the look of the cabins. I love it all, and am not ready to write it off. And the price is usually more favorable. But at least for now, I'll probably stick to the Point for the next few stays.
NotALawyer and Ericka, you guys already know this from experience, but those who haven't been to either property should know this as well. Plus, they always welcome guests to the property early for lunch on their day of arrival and encourage them to stay for lunch on their day of departure. If there were a way to quantify value based on the two different experiences, I think in most cases the experience to cost ratio you're getting at each property is far in favor of The Point. Would you agree?
Nov 7, 2020, 3:46 am
#22
Join Date: Aug 2020
Location: Boston, MA
Programs: Virtuoso, FSPP, SKI USA, Alpine Adventures, RC STARS, Belmond Bellini, Hyatt Prive, Shangri-La, SPG
Posts: 41
The pricing at The Point does not fluctuate year round and the "cheaper" rooms are $1750++ (Iroquois) and $1850++ (Algonquin). At LPL, the cheapest price you'll see throughout the year is likely around $700++ (unless there's a promotion going on), but during peak times you're not getting in below $1000++. So, depending on time of year, the entry level price points are not that far off.