Amanresorts thread - 2020
#91
Join Date: Jan 2014
Posts: 1,265
While I have no problem dealing with animals outside the room, I don’t agree with having to deal with insects or lizards inside your LUXURY hotel room. You are paying for a premium experiencie after all!
All it takes is a daily thorough cleaning and a room structure without gaps on the roof (like Kila).
I’ve been to a couple “tropical/beach” resorts where this was not an issue: FS Bora Bora, Six Senses Zil Pasyon, Amanyara, Lux Maldives (not in the same league)
All it takes is a daily thorough cleaning and a room structure without gaps on the roof (like Kila).
I’ve been to a couple “tropical/beach” resorts where this was not an issue: FS Bora Bora, Six Senses Zil Pasyon, Amanyara, Lux Maldives (not in the same league)
Cynical that you mention SS Zil Pasyon in this context. Good to hear that you did not face any unwanted guests in your room. At least one female guest did encounter this but under the form of a local employee, raping her at knifepoint. I think she would have preferred to have a lizard in her room....
#92
Join Date: May 2005
Location: Los Angeles
Programs: UA 1K, AA Plat Pro, Marriott Plat, Hilton Diamond
Posts: 1,048
Just checked-in at Amangiri. Will report back after our stay in a few days.
so far, so good. Things are generally open. All of the staff are wearing masks. We had our temperature checked before entering the resport.
Have not left our room yet so not much more to add, other than the fish tacos are solid considering we are in the middle of nowhere.
Also, does the minibar normally have alcohol in it or not?
so far, so good. Things are generally open. All of the staff are wearing masks. We had our temperature checked before entering the resport.
Have not left our room yet so not much more to add, other than the fish tacos are solid considering we are in the middle of nowhere.
Also, does the minibar normally have alcohol in it or not?
#93
Join Date: May 2001
Location: The Wild West
Posts: 1,334
Just checked-in at Amangiri. Will report back after our stay in a few days.
so far, so good. Things are generally open. All of the staff are wearing masks. We had our temperature checked before entering the resport.
Have not left our room yet so not much more to add, other than the fish tacos are solid considering we are in the middle of nowhere.
Also, does the minibar normally have alcohol in it or not?
so far, so good. Things are generally open. All of the staff are wearing masks. We had our temperature checked before entering the resport.
Have not left our room yet so not much more to add, other than the fish tacos are solid considering we are in the middle of nowhere.
Also, does the minibar normally have alcohol in it or not?
#94
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Amangiri wants $3,500 a night in the middle of the hot July summer. Have they lost their mind? I guess they have the SoCal demand but this must be the highest-priced resort in the US, right?
#95
Suspended
Join Date: Dec 2019
Posts: 93
Spring, summer, and fall are usually when the property is completely sold out. Hence the very high rates.
#96
Join Date: May 2005
Location: Los Angeles
Programs: UA 1K, AA Plat Pro, Marriott Plat, Hilton Diamond
Posts: 1,048
got it. I asked because they knew my wife was pregnant and I was curious if they swapped those out on purpose with non-alcolohic options (sasparilla, ginger beer & sparklng apple) or if they never had it here because of Utah.
#97
Join Date: Sep 2012
Posts: 51
Pivoting to a different topic, is anyone aware of Aman properties revising their cancellation policies to make them less favorable to guests? I am currently experiencing problems cancelling a reservation where I am well within the cancellation period, but local laws have been revised to permit hotels to retain deposits and only issue refunds if the funds are not used for a stay within 18 months, and this property is availing itself of this option rather than honoring the original terms. The property offered to re-book my stay for a different time, but with how things are (both globally and personally), I am not sure when I'll have another window to visit and much prefer the refund.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
#98
Suspended
Join Date: Dec 2019
Posts: 93
Pivoting to a different topic, is anyone aware of Aman properties revising their cancellation policies to make them less favorable to guests? I am currently experiencing problems cancelling a reservation where I am well within the cancellation period, but local laws have been revised to permit hotels to retain deposits and only issue refunds if the funds are not used for a stay within 18 months, and this property is availing itself of this option rather than honoring the original terms. The property offered to re-book my stay for a different time, but with how things are (both globally and personally), I am not sure when I'll have another window to visit and much prefer the refund.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
That’s the law—and the risk we take—that we have to respect (and endure) whenever we leave our own country. In this case, the Greek law says hotels can wait 18 months before issuing a refund if you don’t want to reschedule the stay in that time. So you will be eligible to get that refund after the 18 month period ends, of course.
FWIW many Greek hotels are doing the same thing. It’s probably even fairer to say that many hotel ownership groups are doing the same thing.
Last edited by TSTraveler; May 22, 2020 at 5:12 pm
#99
Join Date: Sep 2018
Posts: 167
I wonder if this is a Covid-related pricing surge seeing as most travel/vacations for Americans this summer will be limited to domestic, and hence jetsetters who would otherwise be visiting far flung luxury destinations are instead going to places like Amangiri.
#100
Join Date: Oct 2004
Programs: Quintessentially Elite, Amex Cent, UA* Lifetime Plat (2mm+), AA CK (6mm+)
Posts: 405
I get it. It's less than 40 rooms. It's a breathtaking design... It's just not up to a $3500/night standard.
The last visit for us was about a year ago and the veneer of our previous visits began to crack. I found a lot of the common areas of the spa in need of a soft refurb. I also didn't like that they allowed people directly in from a hike to drop their dirty clothes in front of the steam room and use it. No shower. They got sand/mud everywhere. Really gross and uncouth.
For us, the selling point other than the solace of the entire property, is the use of the BMW fleet to drive off-site and explore the area small towns.
#101
I remember thinking that paying almost USD 2.000 per night for Giri was very, very expensive. On top came the extremely high rates for activities. Still it was a very memorable stay in a fantastic location, but I am happy I have been there already as the rates they charge now, is way over what I would consider paying.
#102
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
June (if you booked it early with space available) was ~USD 2,100 to USD 2,500 or so I think.
#103
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
Pivoting to a different topic, is anyone aware of Aman properties revising their cancellation policies to make them less favorable to guests? I am currently experiencing problems cancelling a reservation where I am well within the cancellation period, but local laws have been revised to permit hotels to retain deposits and only issue refunds if the funds are not used for a stay within 18 months, and this property is availing itself of this option rather than honoring the original terms. The property offered to re-book my stay for a different time, but with how things are (both globally and personally), I am not sure when I'll have another window to visit and much prefer the refund.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
For what it's worth, no other property on my itinerary hesitated to issue a full refund, despite all having the ability to avoid doing so based on the same laws.
I don't want to call out the property (yet), but found this treatment surprising and was curious how others have been treated.
Going to offer a slightly different, devil's advocate, perspective to this, specifically for destinations that are very heavily reliant on international tourism (e.g. Greece), and not just specific to Aman but generally - especially for very remote destination-hotels and -resorts in such destinations.
Guests also often ask for negotiation/some level of refund (if not a full refund or a waiving of fees) occasionally even in normal times (e.g. let's say partner was sick and couldn't make the trip). While these often come under fully prepaid or non-refundable, hotels often (but depending on situation) offer some if not full leeway - usually because it is only 1-2 such cancellations at any one time and that is sustainable.
This current situation is unprecedented, and while I understand the frustration from the guest's side, it would definitely cause a HUGE cash flow issue resulting in hotels having to let go of many staff; at resorts that we love and often frequent multiple times, that could involve letting go of long standing staff who have been with the resort since inception (as an example) - or worse, leading to the closure of a resort.
Unlike with hotels/resorts within the US or more established destinations (or city hotels where you can still make some money from F&B etc), you aren't going to get much local tourism in Borobudur and Greece paying ~USD 1,000 - 2,000/night or more.
For the Greece issue specifically, essentially, all the Greek hotels are doing in this case is honoring the new law that was passed (and thus backdated), in contrast to often not honouring even their own cancellation terms on many occasions, offering quite a bit of leeway (because the guest is a regular etc etc).
It's definitely a sensitive issue, though.
#104
Join Date: Feb 2004
Location: Atlanta and the Big Island, Hawaii
Programs: DL Diamond, SPG Gold. I share these affiliations so that you can ask me questions about the programs
Posts: 812
This is an Aman specific issue. I reached out to the Four Seasons Astir Palace Athen, and they are honoring their own more generous cancellation policy and offering full refunds.
Its short sighted for Amanzoe to treat guests in this manner, its also a poorly conceived law which causes the opposite effect of its intention. Because of this law, fewer guests will book and tourism will go down. The smart travel companies have been falling over themselves to offer clients flexibility with rebooking and refunds which has gone a long way towards making clients comfortable to book and travel again.
Its short sighted for Amanzoe to treat guests in this manner, its also a poorly conceived law which causes the opposite effect of its intention. Because of this law, fewer guests will book and tourism will go down. The smart travel companies have been falling over themselves to offer clients flexibility with rebooking and refunds which has gone a long way towards making clients comfortable to book and travel again.
#105
Join Date: Nov 2009
Location: La Jolla, California
Programs: KrisFlyer Gold, SWA CP
Posts: 1,123
That is ludicrous. I love Giri and all, but it is NOT worth $3,500 a night, period. I just checked the website and the $3,500 a night is the cheapest base rate in the summer, some dates are as much as $4,500 a night...
I wonder if this is a Covid-related pricing surge seeing as most travel/vacations for Americans this summer will be limited to domestic, and hence jetsetters who would otherwise be visiting far flung luxury destinations are instead going to places like Amangiri.
I wonder if this is a Covid-related pricing surge seeing as most travel/vacations for Americans this summer will be limited to domestic, and hence jetsetters who would otherwise be visiting far flung luxury destinations are instead going to places like Amangiri.