Heaina

rumours

vuittonsofstyle

They are advertising private residences in Madrid, but they are not talking about the hotel as yet.

peter11

There is also a story about current negotiations for a FS in Rio De Janeiro. The location is to be the Marina Palace Hotel in Leblon. Well actually the story says that it is "in the building where the old marina hotel operated in Leblon". So, not sure where exactly where they are talking about. I believe there was a "Marina All Suites" hotel that is closed. So perhaps that's it.

Heaina

Its happening ! They are looking for staff

Four Seasons is coming to Madrid!!!



The Four Seasons Hotel, located in Centro Canalejas Madrid and scheduled to open its doors in 2019 following repairs, restoration, and renovations. The Four Seasons Hotel Madrid is looking to be a social and business center. The multi-use complex will include the 200-room Four Seasons Hotel Madrid, luxury residences also managed by Four Seasons, a retail gallery, and parking garage. Four Seasons will be housed seven heritage buildings comprising the Canalejas complex, adjacent to the Puerta del Sol and an easy walk to Madrid's major landmarks and city center. The buildings include frontages on Alcala Street, Sevilla Street, Canalejas Square, and Carrera de San Jeronimo. The hotel will include in its decoration a selection of works created by emerging artists that will be on display permanently.



We are currently looking for a talented and dynamic Director of Rooms to join the pre-opening team! ​

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations, Guest Services.

Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.



Key Functions of the Position.



People Functions:

• Manage all areas of the Rooms Division including but not exclusively, housekeeping, laundry, valet, front office, concierge, PBX, guest services, planting and florals, guest storage, contract services including night cleaning of all areas of the hotel with the exception of the kitchen and loading bay.
• Co-ordinate the recruitment, training, development and evaluation of employees and managers within the Rooms Division.
• To maintain up to date records on rooms staff, attendance, appearance, standards, to pre-approve work, vacation, overtime or lieu time schedules, labour costs, payroll, absenteeism, turnover and disciplinary action.
• To approve the employment and termination of rooms employees.
• To implement action plans to correct problems identified in operations surveys such as Leading Quality Assurance (LQA), Guest Satisfaction surveys (Medallia) and Employee Voice.
• To aid each department head in giving the necessary training to their employees and to assist them in it.
• To educate department heads and assistant managers on an ongoing basis as to the cost controls and financial performance of the hotel, the goals of the hotel and the company.
• The ability to communicate with employees and managers to ensure that operational needs are met and as well as ensuring that an effective divisional meeting schedule is attended and kept to ensure coordination and co-operation between departments with the division and the hotel.
• To co-ordinate the development, interpretation and implementation of hotel and company policies, operating procedures, rules and regulations for rooms staff.
• To attend and participate in all Planning Committee meetings and events and to attend functions either social or business to develop relationships with the community and support the sales process.

Product Functions: ​

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• To be visible in the operation and develops relationships with return guests, group contacts and other guests in order to provide personalised service.
• To personally meet and interact with customers review all written guest comments, manage the comment feedback databases and follow up on all guest service issues.
• Assures that Four Seasons service and culture standards are being met.
• Manages in a way that supports Four Seasons’ mission and philosophy.
• Engaged along with other planning committee members in long-range planning for the hotel, including all Rooms related CapEx projects.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.
• To establish plans of character, integrity and of quality, which result in the long-range, continued growth and profitability of the division.
• Create develop and implement products and services which are innovative and creative in line with marketing and sales strategy.
• To participate in checking standards compliance in all departments including weekly walkthrough of guest rooms and public areas with Director of Housekeeping and Director of Engineering.
• The ability to use all the IT systems utilized within the division and maintain key operators/trainers for each systems to ensure full utilization of all the systems. ie. Opera, Key Systems, Rooms Energy Management, TV & Video Systems for Guest Rooms, Golden, Mobile App/Chat, PBX.
• To accept responsibility for the health safety and welfare of all areas of the division, guests and employees and to respond properly in any hotel emergency situation.
• To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.
• To accept responsibility, ensure you remain knowledgeable and ensure the adherence to all legislation related to rooms division and ensure adherence to this.
• To work closely with local, government, and contracted organizations in maintaining the highest standards in health, sanitation and cleanliness in rooms areas.
• To perform other tasks or projects as assigned by the Hotel Manager or General Manager

Profit Functions: ​

• Control labour and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximise profit in the division and the hotel.
• Works closely with reservations, sales and the front office to maximise rate, occupancy and total revenue.
• Prepares and presents the annual budget for the division.
• Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.
• Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.
• To conduct yield and forecast meetings for rooms occupancy and rate.
• To monitor and review the daily revenue report, the labor report and monthly profit and loss statement, analyse results and take action where necessary.
• To review all purchase requests to ensure the adherence to company purchasing procedures.
• To co-ordinate the selection, purchase, storage, inventory, maintenance and usage of all related rooms supplies and equipment.
• To maintain current prices and approve purveyors listed based on quality, service and the cost of all rooms related items for requisitioning purposes, store inventories, cost control procedures and forecasts.

Preferred Qualifications:

• 4 year degree from accredited University.
• Three (3) to five (5) years of experience in the related position with Four Seasons or other organization.
• Pre-Opening experience is advantageous.
• Candidate should hold valid work authorization for the EU.

Required Competencies:



Behavioral Competencies

• Proven leadership skills in a hotel/resort environment
• Highest level of integrity and transparency
• Displays strong leadership behavioral skills
• Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
• Promote a continuous learning environment that creates an atmosphere for professional development opportunities
• Apply an ethical approach to influence the outcome of situations
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
• Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
• Work in a safe, prudent and organized manner.

Technical Skills and Knowledge

• Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
• Ability to read, write and speak in local language, Spanish, is a must.
• A working knowledge of hotel systems and operations.
• Strategic, analytical and have solid business acumen.

vuittonsofstyle

They just moved Christoph Schmidinger from FS Hong Kong to become Regional VP and GM of FS Madrid - a surprising choice.

scented

Thought so, too, Vuittons! I wonder who will follow in HK, some big shoes to fill.

vuittonsofstyle

I am trying to find out who is taking over in HK. FS are busy moving people around right now. Antoine Chahwan just left FS Singapore to become VP Ops North America. Peter Draminsky takes over in Singapore, which is great news (ex Regent Sing).

I was surprised that they did not move Felix Murillo to Madrid.

Aventine

Seoul still missing a GM too.

offerendum

Not sure if it is only a Business decision as HKG seems to be the more important hotel compared to Madrid. Perhaps also a personal preference.

vuittonsofstyle

I think that Christoph wanted to return to Europe

LouisD0

opening december

offerendum

callmedtop

Any news here?

scented

vuittonsofstyle

Opening November, with Christoph Schmidinger as GM and Area VP.