It's peak season alright, but guests are also paying peak rates in this period. And any hotel which takes on more than they can handle with their infrastructure is doing something fundamentally wrong. The issues described here are completely unacceptable, and the lack of service recovery is shocking.

I get the feeling that the staff attitude problems would be the same with 1 guest or a full house.

appreciate the two reports! hope there is response and improvement

callmedtop was there last august under peak rates, as were some others here (but maybe recent press?) perhaps if there were staff from amanruya last summer that may have helped, but clearly there have been changes (re pools partly labeled adults only starting to allow children, may have changed after 2014 corporate sale, there was 2014 report)

"aman" service could not exist without a level of dependence on GM, as is case with independent properties, and there are quotes from GMs and possibly zecha saying he had GMs run properties like they were the owner. some here are regulars at both FS and aman. i suspect most of them would not like to see FS service replace aman service.

this is still maintained under several veterans and several external hires.

I think that's what attracted most of us in the beginning. The GM as a pseudo owner and personally taking care of all of us.

dolphin announced plan to sell everything by end of next year including zoe, while ruya didnt open last year so hard to tell what future holds without more information

some staff (only management / GM ?) moved during ruya closure and jena strikes

thanks Epicura and others

Yes, I was there last August in peak season with 90% occupancy, and service was excellent. Not that it is an excuse regardless. I will also add that these “local” photoshoots of non-guests was not happening. That is a new development and a terrible one at that.

large guest events (not buyout) have increased including at pulo and kila (and yara?)

Indeed! I try to avoid peak season but if I charge double prices or so I have in doubt also to double my staff or if I don´t find proper staff I can´t charge double (or whatever) rates. Also the hotel is relative small, so season shouldn´t be an issue.

People are ready to pay very high rates for Amans. If you claim such prices you can expect and the hotel has to deliver only one thing: the best.

Sound like a stay in hell rather than a luxury resort. Felt terrible for the OP. Makes one question what is the point to pay so much more to stay at a "branded" name like Aman when the actual delivery can't be guaranteed and can be inconsistent.

many luxury brand big box and grand dame hotels have prices as high or higher than aman, especially in higher seasons which are not limited to holidays. almost all amans have seen (many) others open in same areas, many others definitely not much lower rates.

though most aman did once have flatter rates, vs 'discounted' low and higher peak

Due concerns over these issues and having 3 sets of clients visiting next month, I decided to connected with Tapa (GM/Regional Director) about these issues. He was very open to my concerns (listed the issues) and assured me that they are looking into this to ensure the clients won't suffer the same experience.

Thanks for calling this out again, @GetSetJetSet ... Still, sorry about your stay, though! I experienced something similar this Summer at Amanfayun as well. Very high hopes, booked their top two bedroom villa and it was a huge let down. GM was/is in transition so it was a mess without proper Aman leadership. But in the end, just lucky to be able to travel and fortunately, more good to excellent stays than poor ones.

Cheers!

This puts me zero for two on recommendations - I loved Sveti Stefan and Amanfayun in 2017!

Ironically I found Amanjiwo highly overrated :eek: