Report on my stay at Aman Sveti Stefan
Sep 9, 2018, 12:43 am
#121
In memoriam
Join Date: May 2001
Location: La Jolla, CA, USA
Posts: 765
Hopefully, I'll find some happier posts before I finish reading this thread. (I've just finished reading #71.)
Last edited by normcpa; Sep 9, 2018 at 12:47 am Reason: Clarify where I am in my reading.
Sep 9, 2018, 7:18 am
#122
Join Date: Apr 2008
Posts: 1,151
Well, this seems to explain quite a bit:
Tapa Tibble, RVP and GM of @Amanresorts #SvetiStefan in Montenegro has left Aman for @COMOHotels - overseeing Miami and Turks & Caicos.
Sep 9, 2018, 7:48 am
#123
Suspended
Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
UPDATE:
Heard back from Tapa. They were very sorry about the experience and offered a very generous service recovery. So, while the stay was not great, they made it right. I still have my doubt about how Aman is going to be run going forwards, as overall the brand seems to be on a downward trajectory, but the SS management team have done their best to make up for this experience.
Heard back from Tapa. They were very sorry about the experience and offered a very generous service recovery. So, while the stay was not great, they made it right. I still have my doubt about how Aman is going to be run going forwards, as overall the brand seems to be on a downward trajectory, but the SS management team have done their best to make up for this experience.
Sep 9, 2018, 8:02 am
#124
Join Date: Sep 2009
Location: Europe
Posts: 2,600
UPDATE:
Heard back from Tapa. They were very sorry about the experience and offered a very generous service recovery. So, while the stay was not great, they made it right. I still have my doubt about how Aman is going to be run going forwards, as overall the brand seems to be on a downward trajectory, but the SS management team have done their best to make up for this experience.
Heard back from Tapa. They were very sorry about the experience and offered a very generous service recovery. So, while the stay was not great, they made it right. I still have my doubt about how Aman is going to be run going forwards, as overall the brand seems to be on a downward trajectory, but the SS management team have done their best to make up for this experience.
Sep 9, 2018, 10:52 am
#127
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
damaxer91 sounds like you may hear from tapa soon
good to hear tapa / aman still delivering
love them mailing something after instagram post
como and six senses got many ex aman
sounds like parrot cay will be improving
good to hear tapa / aman still delivering
love them mailing something after instagram post
sounds like parrot cay will be improving
Last edited by Kagehitokiri; Sep 9, 2018 at 11:17 am
Sep 9, 2018, 9:07 pm
#128
In memoriam
Join Date: May 2001
Location: La Jolla, CA, USA
Posts: 765
Well, this seems to explain quite a bit: https://twitter.com/Gallivanters/sta...69976973381632
Small world. When we stayed at SS in 2013 Henry Scott was one of the managers. When we arrived at Amanwella in 2014 Henry had transferred there. We had a great time with him. Earlier this year we were at Amanera and one of the staff told us Henry was now at the COMO in Miami Beach. Since we were headed for the Setai in Miami Beach, three doors away, we stopped by and had a drink with Henry at his hotel. We were anxious to talk to him because we were scheduled to stay at the Perth COMO a couple of months later. (He gave them a heads up and we had a terrific stay.)
So now Taba Tibble, whom I don't know, is going to oversee COMO Miami Beach and Turks and Caicos. We opted to stay at COMO Turks and Caicos next February, because we had already been to Amanyara in 2012 (also fabulous). So I'm curious to see if Henry is still at the Miami Beach COMO, or if he has moved on. I also wonder if we'll meet Taba at COMO. We'll be back to the Setai after Turks, so perhaps we'll visit COMO again in Miami Beach.
Last edited by normcpa; Sep 9, 2018 at 9:08 pm Reason: one letter typo
Sep 10, 2018, 5:00 am
#129
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I'm glad the OP got a satisfactory service recovery solution and hopefully this is just an abnormality than the new Aman. Please share details when you can @GetSetJetSet!
Sep 10, 2018, 7:10 am
#130
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
I'm flying out to SS on Thursday. Very curious to see how this all pans out.
Not sure whether Tapa will still be GM and work a notice period or whether Aman will have sent over another GM to manage the transition.
Does anybody have previous experience from other properties, in similar situations?
Not sure whether Tapa will still be GM and work a notice period or whether Aman will have sent over another GM to manage the transition.
Does anybody have previous experience from other properties, in similar situations?
Sep 10, 2018, 7:14 am
#131
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I'm flying out to SS on Thursday. Very curious to see how this all pans out.
Not sure whether Tapa will still be GM and work a notice period or whether Aman will have sent over another GM to manage the transition.
Does anybody have previous experience from other properties, in similar situations?
Not sure whether Tapa will still be GM and work a notice period or whether Aman will have sent over another GM to manage the transition.
Does anybody have previous experience from other properties, in similar situations?
Sep 10, 2018, 7:23 am
#132
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
That doesn't sound good unless the previous GM had trained the front office manager to handle GM duties in his absence, and even if so, a long transition period requires more leadership than just a substitute manager on duty for short periods.
Sep 10, 2018, 7:24 am
#133
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
Sep 10, 2018, 9:09 am
#134
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052