Report on my stay at Aman Sveti Stefan
Aug 17, 2018, 7:00 am
#61
formerly htang333
Join Date: Apr 2014
Location: Wi-Fi
Programs: Virtuoso, Top Ranked: Four Seasons (Top 25 Advisor), AMAN (Top 50), Rosewood, Hyatt Prive, etc.
Posts: 1,455
... I think you were seeing my complaints about Fayun in real time? haha!I think I'm one of the only few to have had a poor stay at Fayun but I really think it was due to not having a GM/leadership in place for the team.
Glad you enjoyed SS and Fayun, though. Jiwo has been on my list as it gets such positive feedback but again, you just never know.
Aug 17, 2018, 7:17 am
#62
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I also have a friend who recently stayed and raved about Sveti Stefan. She said it was almost a perfect stay. I do not think a few anecdotal experiences, as awful as they may seem, are sufficient to prove a systemic problem at an hotel.
Aug 17, 2018, 7:33 am
#63
formerly htang333
Join Date: Apr 2014
Location: Wi-Fi
Programs: Virtuoso, Top Ranked: Four Seasons (Top 25 Advisor), AMAN (Top 50), Rosewood, Hyatt Prive, etc.
Posts: 1,455
Agree with you! And even the best hotels have "one offs". But they should certainly do their best to provide service recovery when one offs occur (i.e. relocate to a different room based on the issues OP had with the room...amongst other things).
Aug 17, 2018, 10:53 am
#65
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The lack of service recovery is inexcusable and most concerning.
Aug 17, 2018, 11:10 am
#67
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
The fact that some are mentioning some of the same issues from stays a year prior is also reflective of the serious problem at Aman SS.
While your friend had a very nice stay, that was then--and this is now. That this can happen now, and has happened twice now that we know of, is absolutely concerning and certainly reflects a systemic problem. I sure won't be visiting anytime soon and wouldn't visit in the future without a proven track record that showcases these issues are resolved--and that the service recovery is concomitant to the horrendous details shared now.
When a hotel can't provide appropriate service recovery for misses, it reflects that management and ownership don't really believe there's a problem or that it doesn't matter to bringing in future guests. It matters to me. For an Aman, it really matters.
Aug 19, 2018, 5:33 am
#70
Suspended
Join Date: Apr 2017
Programs: BA
Posts: 609
The two separate reviews for stays a week or two apart include too many consistent details for the problem to be merely anecdotal. Even a broken clock is right twice a day. The number of unacceptable details for both experiences is excessive by any luxury standard. The lack of service recovery in either instance is absolutely galling and wholly unacceptable by any luxury standard. It is even more galling that this is occurring at an Aman property.
The fact that some are mentioning some of the same issues from stays a year prior is also reflective of the serious problem at Aman SS.
While your friend had a very nice stay, that was then--and this is now. That this can happen now, and has happened twice now that we know of, is absolutely concerning and certainly reflects a systemic problem. I sure won't be visiting anytime soon and wouldn't visit in the future without a proven track record that showcases these issues are resolved--and that the service recovery is concomitant to the horrendous details shared now.
When a hotel can't provide appropriate service recovery for misses, it reflects that management and ownership don't really believe there's a problem or that it doesn't matter to bringing in future guests. It matters to me. For an Aman, it really matters.
The fact that some are mentioning some of the same issues from stays a year prior is also reflective of the serious problem at Aman SS.
While your friend had a very nice stay, that was then--and this is now. That this can happen now, and has happened twice now that we know of, is absolutely concerning and certainly reflects a systemic problem. I sure won't be visiting anytime soon and wouldn't visit in the future without a proven track record that showcases these issues are resolved--and that the service recovery is concomitant to the horrendous details shared now.
When a hotel can't provide appropriate service recovery for misses, it reflects that management and ownership don't really believe there's a problem or that it doesn't matter to bringing in future guests. It matters to me. For an Aman, it really matters.
Aug 19, 2018, 12:51 pm
#74
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,050
Aug 24, 2018, 4:17 am
#75
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,050
Any updates @GetSetJetSet? I saw Besvisor seemed satisfied about the response he got from the property about this incident. Been wondering if the OP got any service recovery or refunds?