|
Originally Posted by callmedtop
(Post 30093320)
This puts me zero for two on recommendations - I loved Sveti Stefan and Amanfayun in 2017!
Ironically I found Amanjiwo highly overrated :eek: I think I'm one of the only few to have had a poor stay at Fayun but I really think it was due to not having a GM/leadership in place for the team. Glad you enjoyed SS and Fayun, though. Jiwo has been on my list as it gets such positive feedback but again, you just never know. |
I also have a friend who recently stayed and raved about Sveti Stefan. She said it was almost a perfect stay. I do not think a few anecdotal experiences, as awful as they may seem, are sufficient to prove a systemic problem at an hotel. |
Originally Posted by MikeFromTokyo
(Post 30093374)
I also have a friend who recently stayed and raved about Sveti Stefan. She said it was almost a perfect stay. I do not think a few anecdotal experiences, as awful as they may seem, are sufficient to prove a systemic problem at an hotel. |
service misses could be anecdotal. but the wasp infestation?? wasps scare me sh*tless.
|
Originally Posted by MikeFromTokyo
(Post 30093374)
I also have a friend who recently stayed and raved about Sveti Stefan. She said it was almost a perfect stay. I do not think a few anecdotal experiences, as awful as they may seem, are sufficient to prove a systemic problem at an hotel. |
MikeFromTokyo, what month? sounded like a shift, even if brief
re recovery, sounded like OPs had not spoken to GM yet |
Originally Posted by MikeFromTokyo
(Post 30093374)
I also have a friend who recently stayed and raved about Sveti Stefan. She said it was almost a perfect stay. I do not think a few anecdotal experiences, as awful as they may seem, are sufficient to prove a systemic problem at an hotel. The fact that some are mentioning some of the same issues from stays a year prior is also reflective of the serious problem at Aman SS. While your friend had a very nice stay, that was then--and this is now. That this can happen now, and has happened twice now that we know of, is absolutely concerning and certainly reflects a systemic problem. I sure won't be visiting anytime soon and wouldn't visit in the future without a proven track record that showcases these issues are resolved--and that the service recovery is concomitant to the horrendous details shared now. When a hotel can't provide appropriate service recovery for misses, it reflects that management and ownership don't really believe there's a problem or that it doesn't matter to bringing in future guests. It matters to me. For an Aman, it really matters. |
I was present at the (near) beginning of Amanresorts, back in 1989. I don't think I want to be present for the end.
|
Originally Posted by Pausanias
(Post 30094447)
I was present at the (near) beginning of Amanresorts, back in 1989. I don't think I want to be present for the end.
|
Originally Posted by bhrubin
(Post 30094291)
The two separate reviews for stays a week or two apart include too many consistent details for the problem to be merely anecdotal. Even a broken clock is right twice a day. The number of unacceptable details for both experiences is excessive by any luxury standard. The lack of service recovery in either instance is absolutely galling and wholly unacceptable by any luxury standard. It is even more galling that this is occurring at an Aman property.
The fact that some are mentioning some of the same issues from stays a year prior is also reflective of the serious problem at Aman SS. While your friend had a very nice stay, that was then--and this is now. That this can happen now, and has happened twice now that we know of, is absolutely concerning and certainly reflects a systemic problem. I sure won't be visiting anytime soon and wouldn't visit in the future without a proven track record that showcases these issues are resolved--and that the service recovery is concomitant to the horrendous details shared now. When a hotel can't provide appropriate service recovery for misses, it reflects that management and ownership don't really believe there's a problem or that it doesn't matter to bringing in future guests. It matters to me. For an Aman, it really matters. |
I have an upcoming single night stay on a road trip. Color me concerned.
|
Does anyone know the best person to contact regarding this and what email? Thanks!
|
I'm really eager to hear how they follow up on this.
|
Originally Posted by GetSetJetSet
(Post 30100721)
Does anyone know the best person to contact regarding this and what email? Thanks!
|
Any updates @GetSetJetSet? I saw Besvisor seemed satisfied about the response he got from the property about this incident. Been wondering if the OP got any service recovery or refunds?
|
| All times are GMT -6. The time now is 5:28 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.