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Had an absolutely HORRIBLE stay at Aman Sveti Stefan

Had an absolutely HORRIBLE stay at Aman Sveti Stefan

Old Sep 20, 18, 8:55 am
  #166  
 
Join Date: Dec 2015
Posts: 86
Originally Posted by Kagehitokiri View Post
great to hear, thanks Jermyn (and Fliar)

anyone hear timing for tibbles and sven?
(also re aman, did nera GM leave?)

2012 had nearby public music event, maybe not repeated



40 callmedtop
18 Musken
38 IB6825 (not waterfront)

possible
39
30
1B and 1A ?
I heard from one of the managers while I was there last week that Sven is arriving in November and Jane and Tapa will be out by the end of the month. I stayed in 18 and it was great; the terrace was large (had two loungers + a table large enough for breakfast; we had it in room twice over our three night stay) with great views to the Southeast. It was also very private as it's on the edge of the island, and *I think* it's next to the Sveti Stefan Suite (the one that comes with a private pool). The duplex set up was a little annoying at times (I wished they had a separate toilet upstairs, and perhaps also a phone downstairs in the bathroom) but aside from that the room was spacious and extremely comfortable.
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Last edited by Fc912; Sep 20, 18 at 9:04 am
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Old Sep 21, 18, 2:01 am
  #167  
 
Join Date: Mar 2004
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Originally Posted by FlyingDoctorwu View Post
Wow that sounds incredibly incredibly awful. I canít even think of a worse situation. My kid is at a summer camp in the woods and itís probably a better setup....

i thiught the Tibbles were in charge there. Iíve never encountered them but have heard nothing but good about them....I can imagine Montenegrins arenít super service oriented but this is inexcusable. There should at least be some sort of service recovery....

fdw
They oversaw our only stay at Pulo; I wasn't impressed at all. But around here they were pretty much universally loved so I assumed our stay was some weird outlier.
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Old Sep 21, 18, 10:26 am
  #168  
 
Join Date: Aug 2007
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Originally Posted by uclabruin82 View Post
Thanks for the update.
Would you recommend staying on the island or in the Milocer suites?
Stay on the island in summer and at Vila Milocer in winter
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Old Sep 30, 18, 11:43 am
  #169  
 
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Originally Posted by damaxer91 View Post
[left]

I am here now and very much agree with your sentiment. We love the hard product and agree about the F&B staff (Chef is wonderful) but pretty much everything else here is a bloody mess. I'm glad to see this post and know we aren't the only ones who feel this way....
  • We had sent an email in advance of the stay reminding them of some requests (nothing out of the ordinary). Pretty much all of them were completely ignored. They did rectify them pretty quickly once I reminded them though.
  • Most of the staff here is indifferent, if not rude. They seem to want to be elsewhere and make it quite clear. I understand the necessity of hiring locals, but it shouldn't be this way even if its a cultural thing.
  • Pool service consists of a "server" who makes it clear that he's just there to take lunch orders. He never offered water or anything else and got annoyed when we asked if he could help move an umbrella.
  • Turndown service literally just means your sheets are turned down and a gift placed in the middle of the bed. They wont as much as move something from the bed or even clean the room slightly. Even a Champagne Bucket with melted ice wasn't removed. Housekeeping during the day cleans the way you'd expect at a Holiday Inn Express on I-95.
  • Other than by the Executive Chef, we have not been addressed by name once. Even more bothersome if being constantly asked by security at the entrance if we are guests. Spa and beach attendants have no clue either.
  • Beach SERVICE consists of being handed a semi-cold bottle of water and nothing else. If you ask for menus you receive them but if you want to order something you need to shout across the beach to the attendants or go to the towel station to place the order.
  • Waited a half hour for a car to drive us from Spa back to the Island and nobody was willing to apologize or take blame.
  • Do not disturb sign in private sauna rooms at spa is constantly ignored by cleaning staff. They walk in without even a knock.
  • We were dropped off at boat dock without any instructions as to where Queens Beach was. The Security Guard just motioned in the general direction with his finger when we asked him how to get there.
Oh and the Wasps and Bees are EVERYWHERE. No respite from them whatsoever in any area where there is food or drink.


Overall, I'd have to say that its certainly been our most disappointing Aman stay and we'd even consider leaving if there was another good option nearby....
Glad to say that Aman has really gone above and beyond to resolve this with a VERY generous offer towards our next Aman stay.

Thanks to everyone here for encouraging me to take this up to the next level.

There may be issues with individual properties, but the brand still seems to have its head on straight.
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Old Sep 30, 18, 3:10 pm
  #170  
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who did you hear from? glad both OPs got recovery (similar to cheval and jani threads)

sep 9 >

Originally Posted by GetSetJetSet View Post
Heard back from Tapa. They were very sorry about the experience and offered a very generous service recovery.
Originally Posted by GetSetJetSet View Post
Still finalizing some stuff.

Last edited by Kagehitokiri; Oct 2, 18 at 6:55 am
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