Four Seasons Sydney

Old May 28, 2018, 9:14 pm
  #1  
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Four Seasons Sydney

Four Seasons Hotel Sydney

Map| 1 Review | 100% Recommended

Four Seasons Hotel Sydney

199 George St. Sydney, NW AU 2000

Four Seasons Sydney (5 Photos)

Four Seasons Hotel Sydney

Just got back from a quick stay at the Four Seasons Sydney. The Sydney hotel market reminds me a lot of Singapore - most hotels whether "luxury" or not are in a pretty close price range and not many are very highly regarded.

As I only needed a room for the night, I decided on the FS since I did not need anything special like the Park Hyatt as I did not expect to spend a lot of time at the hotel.

FSPP benefits were the standard:

  • One-cat upgrade (received)
  • $100 USD food and beverage credit (received and properly accounted for on bill; tips are extra)
  • Daily buffet breakfast

 

Check In

Knowing I would be arriving from IAH very early, I had my TA (thanks BESVISOR) request a check in as early as possible. And I bizzarely received a call from the hotel a few days before check-in "reminding" me of the posted check in times and that I couldn't be assured a room before then. Just an odd call to reveive, tone was polite and all, but I would rather the hotel not call me about that as I booked through my travel advisor partially to arrange special requests, but I digress.

I arrived at the hotel early in the morning, ~07:30, from the airport link train and easily found the hotel just a block or so from the Circular Quay stop. I didn't reveive a greeting or even really a glance from the doorman as I walked in, but the front desk agent was polite. He went through my registration details and let me know my pre-blocked room was not ready and flatly refused to give me a timeline as to when it would be ready. He kept reciting the 3pm check in time. It took a few back and forth questions just to get him to tell me it was vacant and on the "priority" housekeeping list.  With that in mind, I made a note to check back in a couple hours to see if it would be ready.

Room

I checked back about two hours later after grabbing breakfast and talked to a very polite agent at the front desk who again said the room was not ready, but seemed genuinely concerned about it and promised to expedite things.

Shortly thereafter, I got the keys to my room and made my way up to the 28th floor.

Overall, the room was good. It was absolutely tiny (sub 300sqft) but I knew that going in and didn't find the need to buy up to larger rooms. I booked a city view room and did receive a one-category upgrade to a partial harbour view room. Which was a little bit of a stretch as I really couldn't see the Harbour Bridge or the Opera House. It was more a view of everthing West of there.

Upon entering the room, the bathroom was immediately on the right with a separate tub and shower and a single vanity. The shower had nice pressure, but I found the bathroom lacking amenities. That could be because of the lack of space, but there was not much more than a few cotton balls and q-tips. I would have expected toothbrush and toothpaste, shaving kit, etc. to be there as well. (I can't seem to get the bathroom pictures to post properly)

Moving into the room there was the king bed on the right facing the TV and next to the window was a desk and chair.

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The room also got sufficiently cold. I kept it around 18.5, and it was held there throughout my stay.

There was also a minibar in the cabinet below the TV with your standard offerings. I didn't see a price list, nor did I take anything (Preferred Partner $100 credit does not apply to honor bar)

Overall, the room was well appointed and cozy. But If staying more than a night or two, I would definitely book a bigger room.

 

Dining

I got coffee service and fruit delivered through room service mid-afternoon and it came quite promptly and ended up being about $36AUD after the "room service fee" and tip. But the coffee was needed and the fruit fresh.

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I also received a welcome amenitiy of some meringues and jam

IMG-0656.JPG

The hotel has a couple restaurants: Mode and Grain. I only had a glass of wine at Grain, but the bartender was very polite and was more than happy to give me recommendations on things to do.

Breakfast was at Mode and had a nice sized buffet. It only had western options, but they were done well. The pasteries were especially good!

IMG-0677.JPG

 

Service

The service was generally good. I emailed back and forth with the concierge and their response was shockingly quick (minutes in some cases). They helped make a couple restaurant reservations for me.

The lady who brought my coffee and fruit through room service was probably the nicest lady I've met. She asked where I was from and I told her Chicago and we got talking about her family who lives and the suburbs here and how she is planning a trip to visit them.

The doormen never acknowledged me when I came or went and were not even there some of the time.

Location

The location was great, steps away from Circular Quay station and The Rocks. But there were a lot of road works across the city and roads were closed to through traffic in the evenings due to Vivid Sydney, so take caution if arriving by car.

Everthing I wanted to see and do were easily accessible by foot, so this was not an issue.

Overall

Overall, the hote was alright. I didn't have high expectations, nor did they exceed them. But the price was quite good and for a quick stay it met my needs. 

Four Seasons App

Being a millenial, I do have to take a second to discuss the Four Seasons app. I think it's by far the best hotel app and you can do just about anything on it. The chat function is especially nice and allows for questions and requests to be answered very proptly.

Four Seasons Sydney

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United747 is offline  
Old May 29, 2018, 7:51 am
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Thanks for the update. It's been years since I checked this hotel out. Back then, it was one of the worst in the FS chain and it sounds like it is retaining that characterization. The only good hotel in Sydney must remain the Park Hyatt -- which knows it and is able to get away with overpricing as a result.
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Old May 29, 2018, 6:39 pm
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Originally Posted by RichardInSF
Thanks for the update. It's been years since I checked this hotel out. Back then, it was one of the worst in the FS chain and it sounds like it is retaining that characterization. The only good hotel in Sydney must remain the Park Hyatt -- which knows it and is able to get away with overpricing as a result.
PH is clearly still the leader.

I recently stayed at the Intercontinental in Double Bay and I have to say I was very pleasantly surprised. Of the hotels generally preferred by this board it most reminded me of the Langham in scale, decor and atmosphere. I didn't take any pics so don't think it's worth a full review but for those who don't need/want to be based in the CBD (or are specifically looking to be located in the eastern suburbs) it is definitely worth considering. Double Bay is about ten minutes by car from the CBD and also convenient for airport access.
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Old May 29, 2018, 7:00 pm
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Originally Posted by United747
Four Seasons App Being a millenial, I do have to take a second to discuss the Four Seasons app. I think it's by far the best hotel app and you can do just about anything on it. The chat function is especially nice and allows for questions and requests to be answered very proptly.
Agreed. I use it so much. It's amazing, and would be the sole reason I choose FS over something else, especially in a country where language barriers can be an issue.
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Old May 22, 2019, 1:19 am
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Lounge32 access is worth every penny for me. I'll give a full review of the hotel later. But Dion and Sam in the lounge really know how to make your stay special.
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Old May 22, 2019, 3:13 am
  #6  
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We stated there around 7 years ago for one night also... I think we had the same room as you. I agree, pretty average. The location is good.
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Old May 23, 2019, 11:39 am
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At the moment, AmEx FHR has a lead-in room for mid-June at U.S.$193 plus tax and this includes U.S.$100 F&B credit and breakfast buffet for two. At these rates "pretty average" looks pretty good.
JetAway is offline  
Old May 24, 2019, 2:01 am
  #8  
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Originally Posted by RichardInSF
Thanks for the update. It's been years since I checked this hotel out. Back then, it was one of the worst in the FS chain and it sounds like it is retaining that characterization. The only good hotel in Sydney must remain the Park Hyatt -- which knows it and is able to get away with overpricing as a result.
The Shangri-La has a great breakfast and gym at least! Yea, the FS is horrible, I for sure can't think of a worse FS property that i've visited. I usually forget it exists until someone mentions it to me, and I think "hmmm 4S opened a SYD property?" check it out then realize "oh...that one."
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Old May 24, 2019, 9:29 am
  #9  
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Originally Posted by JetAway
At the moment, AmEx FHR has a lead-in room for mid-June at U.S.$193 plus tax and this includes U.S.$100 F&B credit and breakfast buffet for two. At these rates "pretty average" looks pretty good.
I would say this is also reflective of discounting needed to make up for the "issues" around the renovations currently underway. Construction work every day except Sunday.
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Old May 24, 2019, 10:13 am
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Originally Posted by ABG
I would say this is also reflective of discounting needed to make up for the "issues" around the renovations currently underway. Construction work every day except Sunday.
And the end of the prime cruise season. All three of the big harbor hotels-4S, IC, and Marriott, depend heavily on cruises. And all are discounting .
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Old Jul 7, 2019, 9:53 pm
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I had the pleasure of staying in the Presidential Suite of the Four Seasons Sydney in February. After an initial room availability malfunction we were upgraded from our ...... back room on a low floor (not the suite we booked) to the Presidential Suite on the 34th floor, once I made our displeasure known. Given this was a 2 night stay for our wedding, Four Seasons redeemed themselves absolutely. If you want a detailed reveiw - try this https://www.2paxfly.com/2019/07/05/f...you-very-much/
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Old Aug 22, 2019, 7:12 pm
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On my way (the long way) arriving 25th. Received a call on my cell phone asking I call about my reservation which I will be unable to return- no name left, no message. Since I am a 1/2 empty person- can someone tell me the policy for "walking" a AMEX Plat travel service booking (prepaid).
zebranz is offline  
Old May 3, 2022, 6:50 pm
  #13  
 
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Any reports on recent stays? I assume the renovations from 3 years ago are done, but rates are still quite reasonable. (Deciding between here and Shangri-La)
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Old Jan 20, 2023, 1:15 am
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Stayed here over late December and New Years as we were looking into a hotel that would offer a view of the fireworks. All such hotels were charging an arm and a leg and it was between this and the Shangri La (the Park Hyatt was far outside our price range and we were also concerned about not exactly being the view we were looking for given that you can't really see the bridge). The Shangri La had larger rooms for the same price, but recent reviews indicated that the rooms were pretty outdated and annoyances with the shower temperature / pressure, so we opted for the Four Seasons Full Harbour room.

Pros
  • The views were spectacular overlooking the Bridge and Opera House day and night. Perfect view for the fireworks show or just watching the boats come in and out of the harbour. The built-in bench next to the window was great for lounging on.
  • As usual, the FS app was great for communicating requests when we were out and about. The actual service was hit or miss though.
  • Besides the issue below, the housekeeping service was generally of the quality you'd expect from FS (ex: they were proactive about giving us a new dental kit after they saw that we were low on toothpaste without us needing to ask).
  • In-room dining breakfast (included in our rate via a FS preferred partner) was generally delicious, and it was great to be able to enjoy it while overlooking the harbour. They did forget to bring condiments one time.
  • Fun and delicious dessert awaiting for us on arrival that at first I thought was some sliders and fries.

Cons
  • The floor inside the room near the entrance was caked with some sort of mud or dirt. We notified housekeeping on multiple occasions, but they couldn't get it out after a couple days of trying. Service for this issue was reactive (had to keep calling them / messaging them in the app that the floor was still noticeably dirty). They also refused to move me despite me asking. This was super disappointing.
  • Room is fairly small (though I knew this going in). 26 m2 (280 sq.ft.)

I have a relatively small sample size, but this was the worst FS I've stayed in service-wise. That said, if you can get a clean room, the views are spectacular .
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