Amanresorts Thread 2018
#316
formerly declinespecificinformatiom
Join Date: Jul 2011
Location: USA
Posts: 1,140
Who’s the gm at amanyara these days?
#317
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
To see the difference between the before and after of Amanresorts, take one example at Amanpuri over the festive season. In the AZ days, many guests ordered magnums of Champagne, but they were set behind the scenes and poured discreetly. The new Aman flaunts the magnums and jeroboams on the tables.
#318
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
To see the difference between the before and after of Amanresorts, take one example at Amanpuri over the festive season. In the AZ days, many guests ordered magnums of Champagne, but they were set behind the scenes and poured discreetly. The new Aman flaunts the magnums and jeroboams on the tables.
I think the before "remote Zen-like retreat" ambience of Aman is what has changed. The after new urban retreat model just doesn't execute the Zen-like service despite the Zen-like hard product. And everything has flowed from there. In the old days, occupancy was much lower on average--and it was easier to execute the Zen-like ambience and high level of service. Now, occupancy is higher on average, much higher for some properties, making it harder to achieve the Zen-like ambience and service. And Aman no longer creates destinations by finding remote locations that can become spectacular; Aman more often than not is chasing the destinations now.
#319
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
I agree with your entire post, but this in particular calls out to me. During our time at Amanjiwo and Amankila over the past couple of weeks, I couldn’t help but think about how technology has dramatically changed the original vision of these properties. It is clearly quite intentional to not install a TV in any guest rooms (aligning with your “zen-like retreat” comment). With cell phones, laptops, mobile broadband, etc., that intended exclusion becomes moot. I’m not saying I don’t use my phone at Aman properties, but I can acknowledge that the prevalence of technology has likely changed the “zen-like” feel.
#320
#322
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Actually, a large number of Amanpuri regulars are not there over the festive season these days. The guest profile has changed considerably. I also do not believe that the gratuitous display of wealth is entirely due to social media!
#323
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,805
were any amans 'slow' to add internet in common areas / cellular reception ?
would be interesting if certain hotels had periods with no internet in common areas, and possibly no cellular if they have their own tower
evolution of travel sales and marketing also factor, and likely the colony capital period if not others
guest styles change everywhere, but difference with aman is how different it was originally
evolution of travel sales and marketing also factor, and likely the colony capital period if not others
guest styles change everywhere, but difference with aman is how different it was originally
Last edited by Kagehitokiri; Jul 19, 2018 at 11:12 am
#324
I am painfully reminded of one too many instances in which I was reassured not to worry about new ownership and regime and in due course that particular person ‘comforting’ me, after a few weeks, had left the operation as well.
Interestingly, I am of the opinion that the new owner himself does understand Amanresorts and its DNA intimately, but sadly most persons beneath him do not. It is not enough to hire the best consultants, hospitality professionals and graduates or to get simply the hungriest on board, for they will not understand Aman. This is not another lifestyle operation in which a brand is a testing ground for a 21st century transformation, it’s about the small details, the culture, humor and care. I much preferred the pitfalls of the past days, compared to soulless mass experience seminar of current ones. It’s not enough to hire best, as sometimes the merely best have no understanding of the way one communicates or welcome guests, not clients. When I hear many of the new ‘hosts’ talking, I find them comparing Amanresorts to Rolls Royce...
With every person replaced, I wonder who is left and holding up what we know so well and love? My hope is the front liners, the cooks, gardeners, guest assistants and butlers might do it, as they are the true Amanresorts, but I hope that in the thousands instances they are reminded to use guest names they do not forget hospitality from the heart. Yes we might have been amused about some ‘characters’ in the past, hires who where a little caprice and sometimes AZ saw something essential in them most would not, but the underlining thread always was a passion for hospitality and not a ‘stint’ for the CV. The eclectic have been long replaced..
The misconception is that Aman cannot be programmed, put into words... or manuals. Try to teach these armies of PR people what our stays should be all about. They are not about Instagram filters. And the best is not always the most expensive or exclusive. Yes I have seen some write “Aman is the most expensive and exclusive group in the world”. Wrong.
Interestingly, I am of the opinion that the new owner himself does understand Amanresorts and its DNA intimately, but sadly most persons beneath him do not. It is not enough to hire the best consultants, hospitality professionals and graduates or to get simply the hungriest on board, for they will not understand Aman. This is not another lifestyle operation in which a brand is a testing ground for a 21st century transformation, it’s about the small details, the culture, humor and care. I much preferred the pitfalls of the past days, compared to soulless mass experience seminar of current ones. It’s not enough to hire best, as sometimes the merely best have no understanding of the way one communicates or welcome guests, not clients. When I hear many of the new ‘hosts’ talking, I find them comparing Amanresorts to Rolls Royce...
With every person replaced, I wonder who is left and holding up what we know so well and love? My hope is the front liners, the cooks, gardeners, guest assistants and butlers might do it, as they are the true Amanresorts, but I hope that in the thousands instances they are reminded to use guest names they do not forget hospitality from the heart. Yes we might have been amused about some ‘characters’ in the past, hires who where a little caprice and sometimes AZ saw something essential in them most would not, but the underlining thread always was a passion for hospitality and not a ‘stint’ for the CV. The eclectic have been long replaced..
The misconception is that Aman cannot be programmed, put into words... or manuals. Try to teach these armies of PR people what our stays should be all about. They are not about Instagram filters. And the best is not always the most expensive or exclusive. Yes I have seen some write “Aman is the most expensive and exclusive group in the world”. Wrong.
#325
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
With apologies, I think some might be getting carried away with misty memories from the days of old. It's beginning to sound like "Make Aman Great Again" to me, to be honest. Things change.
Aman in the days of old operated at ridiculously low occupancy. As a result, for the prices that were paid and the number of staff available, as well as excellent training and genuine interest in service, the service experience was tremendous.
Today, Aman operates at higher occupancy on average. As a result, the service experience isn't to the same standard. Go to an Aman at lower occupancy periods, though, and service can be just as wonderful.
Personalities matter, but one or two persons shouldn't a proper luxury hotel experience make.
I've also had Aman-like experiences at many non-Aman properties, even in recent years and even at high occupancy. The St Regis San Francisco. The Prince Gallery Tokyo, Suiran Kyoto. The St Regis Punta Mita. The St Regis New York. The Imperial Vienna. The Prince de Galles Paris. The Umaid Bhawan Palace Jodhpur. The Gritti Palace Venice. The St Regis Bora Bora. Singita Boulders. Did all off them not make me sign? No. Did many of them have staff that called me by name throughout my stay? Yes. Did all of them provide unbelievably good service? Yes. Did all of them go above and beyond? Yes. Did any of them make mistakes? Yes, but so has Aman. Did most of them have better food/beverage than Aman? You bet.
I sometimes think that Aman actually hasn't changed much...and the rest of the luxury market has caught up in many instances.
But the complaints about yesteryear are pointless IMO. Accept Aman for what it is, or move on to somewhere else that fits your bill. Otherwise, it's back to "Make Aman Great Again" and all that nonsense.
Aman in the days of old operated at ridiculously low occupancy. As a result, for the prices that were paid and the number of staff available, as well as excellent training and genuine interest in service, the service experience was tremendous.
Today, Aman operates at higher occupancy on average. As a result, the service experience isn't to the same standard. Go to an Aman at lower occupancy periods, though, and service can be just as wonderful.
Personalities matter, but one or two persons shouldn't a proper luxury hotel experience make.
I've also had Aman-like experiences at many non-Aman properties, even in recent years and even at high occupancy. The St Regis San Francisco. The Prince Gallery Tokyo, Suiran Kyoto. The St Regis Punta Mita. The St Regis New York. The Imperial Vienna. The Prince de Galles Paris. The Umaid Bhawan Palace Jodhpur. The Gritti Palace Venice. The St Regis Bora Bora. Singita Boulders. Did all off them not make me sign? No. Did many of them have staff that called me by name throughout my stay? Yes. Did all of them provide unbelievably good service? Yes. Did all of them go above and beyond? Yes. Did any of them make mistakes? Yes, but so has Aman. Did most of them have better food/beverage than Aman? You bet.
I sometimes think that Aman actually hasn't changed much...and the rest of the luxury market has caught up in many instances.
But the complaints about yesteryear are pointless IMO. Accept Aman for what it is, or move on to somewhere else that fits your bill. Otherwise, it's back to "Make Aman Great Again" and all that nonsense.
#326
formerly declinespecificinformatiom
Join Date: Jul 2011
Location: USA
Posts: 1,140
Well put, though I’d quibble with the term “aman service” and say “great” service. After all, aman is not the benchmark, iniala is.
#327
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Just as @MacMyDay discovered that the Park Hotel Vitznau isn’t quite the same experience in peak season as off-peak season, too many Amanjunkies are realizing what has long been true that they pretended was not: occupancy matters. They also are discovering that urban Aman isn’t the same as rural/remote Aman as I said previously.
#328
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,211
I am painfully reminded of one too many instances in which I was reassured not to worry about new ownership and regime and in due course that particular person ‘comforting’ me, after a few weeks, had left the operation as well.
Interestingly, I am of the opinion that the new owner himself does understand Amanresorts and its DNA intimately, but sadly most persons beneath him do not. It is not enough to hire the best consultants, hospitality professionals and graduates or to get simply the hungriest on board, for they will not understand Aman. This is not another lifestyle operation in which a brand is a testing ground for a 21st century transformation, it’s about the small details, the culture, humor and care. I much preferred the pitfalls of the past days, compared to soulless mass experience seminar of current ones. It’s not enough to hire best, as sometimes the merely best have no understanding of the way one communicates or welcome guests, not clients. When I hear many of the new ‘hosts’ talking, I find them comparing Amanresorts to Rolls Royce...
With every person replaced, I wonder who is left and holding up what we know so well and love? My hope is the front liners, the cooks, gardeners, guest assistants and butlers might do it, as they are the true Amanresorts, but I hope that in the thousands instances they are reminded to use guest names they do not forget hospitality from the heart. Yes we might have been amused about some ‘characters’ in the past, hires who where a little caprice and sometimes AZ saw something essential in them most would not, but the underlining thread always was a passion for hospitality and not a ‘stint’ for the CV. The eclectic have been long replaced..
The misconception is that Aman cannot be programmed, put into words... or manuals. Try to teach these armies of PR people what our stays should be all about. They are not about Instagram filters. And the best is not always the most expensive or exclusive. Yes I have seen some write “Aman is the most expensive and exclusive group in the world”. Wrong.
Interestingly, I am of the opinion that the new owner himself does understand Amanresorts and its DNA intimately, but sadly most persons beneath him do not. It is not enough to hire the best consultants, hospitality professionals and graduates or to get simply the hungriest on board, for they will not understand Aman. This is not another lifestyle operation in which a brand is a testing ground for a 21st century transformation, it’s about the small details, the culture, humor and care. I much preferred the pitfalls of the past days, compared to soulless mass experience seminar of current ones. It’s not enough to hire best, as sometimes the merely best have no understanding of the way one communicates or welcome guests, not clients. When I hear many of the new ‘hosts’ talking, I find them comparing Amanresorts to Rolls Royce...
With every person replaced, I wonder who is left and holding up what we know so well and love? My hope is the front liners, the cooks, gardeners, guest assistants and butlers might do it, as they are the true Amanresorts, but I hope that in the thousands instances they are reminded to use guest names they do not forget hospitality from the heart. Yes we might have been amused about some ‘characters’ in the past, hires who where a little caprice and sometimes AZ saw something essential in them most would not, but the underlining thread always was a passion for hospitality and not a ‘stint’ for the CV. The eclectic have been long replaced..
The misconception is that Aman cannot be programmed, put into words... or manuals. Try to teach these armies of PR people what our stays should be all about. They are not about Instagram filters. And the best is not always the most expensive or exclusive. Yes I have seen some write “Aman is the most expensive and exclusive group in the world”. Wrong.
were any amans 'slow' to add internet in common areas / cellular reception ?
would be interesting if certain hotels had periods with no internet in common areas, and possibly no cellular if they have their own tower
evolution of travel sales and marketing also factor, and likely the colony capital period if not others
guest styles change everywhere, but difference with aman is how different it was originally
would be interesting if certain hotels had periods with no internet in common areas, and possibly no cellular if they have their own tower
evolution of travel sales and marketing also factor, and likely the colony capital period if not others
guest styles change everywhere, but difference with aman is how different it was originally
The old staff understand , newer GMs ?? . Doubt many at the HQ , RHQs since all are relatively new except for VD who as a longtime AMANjunkie & should know - imparting to others , who have no idea what those from the beginning have experienced through to more ‘ recent ‘ times , is a tall order .. another story ..
My Amanpuri TR above is still WIP ( to prevent disappearing sections from occurring , then those upside down photos on top at the preamble .. but thankfully right side up in the sections - posting has become rather complicated with the unnecessary automatic ? scrolling ) , some of the points addressed there .
Last edited by FlyerEC; Jul 23, 2018 at 7:18 pm
#329
Join Date: May 2014
Posts: 102
Would you know where the old, more discreet, crowd prefers to vacation nowadays?
#330
Join Date: Mar 2004
Location: here and there
Programs: some
Posts: 3,366
My comment was just a (bad) joke about the upside pictures in the post on Amanpuri further up ;-)