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-   -   Rosewood Hotels and Resorts (https://www.flyertalk.com/forum/luxury-hotels-travel/1874206-rosewood-hotels-resorts.html)

bearbrick Oct 26, 17 11:57 am

Rosewood Hotels and Resorts
 
Guess it's time Rosewood had its own thread .
They continue to surprise with gems like this .

https://www.rosewoodhotels.com/en/grosvenor-square

This should become their London flagship

Also am certainly looking forward to their new openings although was a little disappointed by Crillon - I guess it's still early days .

callmedtop Oct 26, 17 12:13 pm


Originally Posted by bearbrick (Post 28980341)
Guess it's time Rosewood had its own thread .
They continue to surprise with gems like this .

https://www.rosewoodhotels.com/en/grosvenor-square

This should become their London flagship

Also am certainly looking forward to their new openings although was a little disappointed by Crillon - I guess it's still early days .

Great thread idea. Iím curious to hear about what disappointed you about Crillon as at least the pictures look quite impressive. Service issues?

bearbrick Oct 26, 17 12:54 pm


Originally Posted by callmedtop (Post 28980400)
Great thread idea. Iím curious to hear about what disappointed you about Crillon as at least the pictures look quite impressive. Service issues?

A mixture of hardware and software - some fixable some not. Service was generally good but needs to warm up.
Breakfast was underwhelming . Bed and it's wares was exceptional though .
Will return but not in a hurry .

Five Star Traveller Oct 26, 17 1:07 pm


Originally Posted by bearbrick (Post 28980602)
A mixture of hardware and software - some fixable some not. Service was generally good but needs to warm up.
Breakfast was underwhelming . Bed and it's wares was exceptional though .
Will return but not in a hurry .

Could you elaborate on the hardware issues?

scented Oct 26, 17 4:30 pm


Originally Posted by bearbrick (Post 28980602)
A mixture of hardware and software - some fixable some not. Service was generally good but needs to warm up.
Breakfast was underwhelming . Bed and it's wares was exceptional though .
Will return but not in a hurry .

I agree and love the new Crillon beds... excellent duvets by Drouault as well. I would give the service another 6 months.

They aim to delight but early days. Hardware is generally gorgeous, especially specialty suites.

Aventine Oct 26, 17 4:37 pm

Openings are always tempting to go to but generally always disappointing. I've learned my lesson from a lot of places. Hopefully, their service recovery will win the day?

KatW Oct 26, 17 9:15 pm

I am an over-the-top fan of Rosewood's Las Ventanas al Paraiso in Cabo. In fact, we return this Sunday for another week-long stay in a signature villa.

https://www.rosewoodhotels.com/en/la...anas-los-cabos

bearbrick Oct 27, 17 4:47 am

Re hardware issues , it's to do with noise and surprisingly "wind tunnels "- somewhere within the room possibly vents and electrical purring but not the fridge . That was my room which was overall wonderful ( views , balcony , roof tops , Eiffel etc ) and I didn't bother to move as a result .

A friend staying in another room wasn't so lucky with noise but alternatives offered disappointing .

For sure the service needs some warming up but then they do have solid staff there so that's a good start . But the management would need to review some policies and also to greatly improve the breakfast menu .
Didn't try Ecrin, not really keen either .
Overall , it's a fine and solid redone hotel in an excellent location ( for that area )

Re Lutetia ... still a long way to go from outside - hoarding and building noise is still apparent .

Londonjetsetter Oct 27, 17 5:17 am


Originally Posted by KatW (Post 28982315)
I am an over-the-top fan of Rosewood's Las Ventanas al Paraiso in Cabo. In fact, we return this Sunday for another week-long stay in a signature villa.

https://www.rosewoodhotels.com/en/la...anas-los-cabos

Have a great time KatW. Loved your last trip report!

Valveking Oct 27, 17 7:42 am

I have had some good stays at their hotels, but I am boycotting them because they screwed me with the Rosewood Baha Mar opening and I had to eat some plane tickets and they offered me exactly $0 compensation.

Aventine Oct 27, 17 9:14 am


Originally Posted by Valveking (Post 28983603)
I have had some good stays at their hotels, but I am boycotting them because they screwed me with the Rosewood Baha Mar opening and I had to eat some plane tickets and they offered me exactly $0 compensation.

That's horrible. Nothing if escalated to corporate?

Valveking Oct 27, 17 12:41 pm


Originally Posted by Aventine (Post 28983926)
That's horrible. Nothing if escalated to corporate?

We rescheduled the trip once because it didn't open and then the second time it didn't open they offered to let us book at Las Ventanas for rack rate with no help on the plane tickets. It was pathetic. My TA was not very helpful and I didn't escalate but I should have. I ended up paying the cancellation fee with Delta and just bagging it.

Aventine Oct 28, 17 6:48 am

deleted.

david55 Oct 29, 17 6:12 am

We have a house around the corner from the Rosewood San Miguel de Allende. The hotel is a lovely place....huge in comparison to other hotels in town.....but so well done and in the style of the colonial town. While some may say it is over scaled for SMA....we have always been pleased with their presence here and feel it is a great addition. It is one of our favorite places for Sunday brunch and we are heading over there this morning as we have guests in town.

scented Oct 31, 17 12:36 pm

Anyone stayed at Rosewood Phuket already? Would be interested to stay there in 2018.


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