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Ani Villas Anguilla_An Overpriced Disaster

Ani Villas Anguilla_An Overpriced Disaster

Old Jul 7, 2017, 1:44 am
  #16  
 
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Very different to my experience with Ani Villas Thailand, as you know. Although not perfect, I would definitely consider going back if in a larger group. What is so sad though is not just what happened, but their response to it. Service recovery is everything in the hospitality sector and they didn't put their money where their mouth is by proving to you, a loyalist and Ani evangelist, that you are a valued customer. I think it's quite clear that they've lost their opportunity to ever convince you to return as a customer again.
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Old Jul 7, 2017, 10:48 am
  #17  
 
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Bloody hell, DSI. This is outrageous. I feel so bad for you as I know that if there was any way of salvaging the experience and turning a blind eye, you would have done it. You had recommended Ani to me and fortunatly I had not yet booked any Ani location. This place sounds like it should be shut down until they can figure out what the hell is going on.
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Old Jul 7, 2017, 4:18 pm
  #18  
 
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Sound like an utter disaster and complete nightmare. I hope you will press for and get a full refund.
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Old Jul 10, 2017, 9:54 am
  #19  
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thank you for taking the time (and 'negative' energy) to write this up

didnt leave early? sometimes i would only dispute credit card once home

shows complexities with brands, whether villa brands or hotel brands
(ani - sri lanka stay (DSI) & phuket food (MacMyDay) sound good)

satellite of location >
https://www.bing.com/maps?osid=a9694...=2&form=S00027

Last edited by Kagehitokiri; Jul 10, 2017 at 12:02 pm
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Old Jul 10, 2017, 10:21 am
  #20  
DSI
formerly declinespecificinformatiom
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Although my experience with Sri Lanka was good, I would be hesitant even to consider one of their other properties. If something went horribly wrong there, the service recovery there too would be lacking as it wasn't simply service errors but just an outright failure to deliver what was promised and advertised.

I looked at the satellite picture and the video showing people in little bay beforehand also. Little bay is NOT accessible except by a boat (or walking over and getting in/out of the water with over volcanic rock, which would not really work for a child), but the video sure makes you think that this is the beach you'll be spending time at. I think that the video is equivocal.

Do brands even read the reviews on this website? I guess I should also post on TripAdvisor, too?
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Old Jul 10, 2017, 10:47 am
  #21  
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What an awful story. Corporate should have refunded your entire stay and fired the GM.
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Old Jul 10, 2017, 10:55 am
  #22  
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is it really one owner?

even marketing/listing companies could offer some recovery

edit - if on tripadvisor would be interesting to see their reply

Last edited by Kagehitokiri; Jul 10, 2017 at 12:19 pm
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Old Jul 10, 2017, 12:04 pm
  #23  
 
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Originally Posted by DSI
Although my experience with Sri Lanka was good, I would be hesitant even to consider one of their other properties. If something went horribly wrong there, the service recovery there too would be lacking as it wasn't simply service errors but just an outright failure to deliver what was promised and advertised.

I looked at the satellite picture and the video showing people in little bay beforehand also. Little bay is NOT accessible except by a boat (or walking over and getting in/out of the water with over volcanic rock, which would not really work for a child), but the video sure makes you think that this is the beach you'll be spending time at. I think that the video is equivocal.

Do brands even read the reviews on this website? I guess I should also post on TripAdvisor, too?
I have now removed all Ani Villa properties from my bucket list. Thanks for the heads-up on Anguilla! Awful experience.
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Old Jul 10, 2017, 12:15 pm
  #24  
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Originally Posted by DSI
Although my experience with Sri Lanka was good, I would be hesitant even to consider one of their other properties. If something went horribly wrong there, the service recovery there too would be lacking as it wasn't simply service errors but just an outright failure to deliver what was promised and advertised.

I looked at the satellite picture and the video showing people in little bay beforehand also. Little bay is NOT accessible except by a boat (or walking over and getting in/out of the water with over volcanic rock, which would not really work for a child), but the video sure makes you think that this is the beach you'll be spending time at. I think that the video is equivocal.

Do brands even read the reviews on this website? I guess I should also post on TripAdvisor, too?
Definitely post on TripAdvisor, too! The more awareness to corporate and other consumers, the more pressure to make things right...and at least the more likelihood of alerting others to the problems.
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Old Jul 10, 2017, 2:19 pm
  #25  
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I believe that Mr. Tim Reynolds, founder of Jane Street Capital is the owner, but I am not sure he is the whole owner. He was actually made aware of the problems and authorized the 1.7 nights worth of room refunds. I am surprised that he didn't want to really recover from the service being delivered too much, so hospitality may not be his cup of tea.

I suspect that running a hedge fund vs. a resort or villa is entirely different, as there's no such thing as service recovery at a hedge fun.

Actually I wonder if the group has run on hard times. The place needs a refurb; macmyday mentioned that Phuket didn't have a person in weeks before he went, and the Sri Lanka project is new with DR under construction.

Another FT'er has this review of the FS Anguilla. We had drinks there one night, and it is certainly operating at a much higher level of luxury and I hardly doubt there'd be the absurdity of a GM hiding behind the bushes tricking you that he's merely a porter. http://sitinfirst.com/2017/03/four-s...y-recommended/

Anguilla is a beautiful island no doubt, so the Four Seasons may be the best option.
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Old Jul 10, 2017, 2:29 pm
  #26  
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Originally Posted by DSI
I believe that Mr. Tim Reynolds, founder of Jane Street Capital is the owner, but I am not sure he is the whole owner. He was actually made aware of the problems and authorized the 1.7 nights worth of room refunds. I am surprised that he didn't want to really recover from the service being delivered too much, so hospitality may not be his cup of tea.

I suspect that running a hedge fund vs. a resort or villa is entirely different, as there's no such thing as service recovery at a hedge fun.

Actually I wonder if the group has run on hard times. The place needs a refurb; macmyday mentioned that Phuket didn't have a person in weeks before he went, and the Sri Lanka project is new with DR under construction.

Another FT'er has this review of the FS Anguilla. We had drinks there one night, and it is certainly operating at a much higher level of luxury and I hardly doubt there'd be the absurdity of a GM hiding behind the bushes tricking you that he's merely a porter. http://sitinfirst.com/2017/03/four-s...y-recommended/

Anguilla is a beautiful island no doubt, so the Four Seasons may be the best option.
Hedge funds want to earn money and not give it back
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Old Jul 12, 2017, 8:41 pm
  #27  
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Booking a client to Anguilla next Feb for annivesary. This made my job a lot easier choosing between FS or Ani.
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Old Jul 13, 2017, 4:50 am
  #28  
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This made me so upset to read! I truly feel for you, and hope you get the compensation you deserve (at least a full refund) and can move on. What happened to you as you were departing sounds like a very uncomfortable and threatening situation.

It's always good to learn about absolute disasters, it's just too bad someone had to be there to experience it.
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Old Jul 13, 2017, 2:48 pm
  #29  
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So on the website, likely in response to this review, the link that I posted with the inclusions has been changed. I tried to pull a historical website search with Archive.org, but this PDF page was not indexed. Did anyone else read the link and see those inclusions before it they were just changed?

Yoga and RT airport transfers are no longer included on that sheet.

Yoga, tennis lessons and children's activity programs were a HUGE reason why we went and none (except one lesson that we were later learning was costing $150 an hour, so they decided not to) were really provided. I kept hoping to see the in-house tennis pro, Denny Derrick (http://www.anivillas.com/sites/defau...%20Program.pdf) but never saw him unfortunately.

Almost 72 hours ago, I wrote their executive management once again reiterating my concerns and how so many things that were advertised just weren't delivered and service problems. I mentioned that I felt like this 1.7 nights (maybe 1.46 since it was a seventh night free) were not sufficient for the gravity of the problems. I have not yet heard a response... and my spouse thinks that they just want to ignore me. I'm hoping that's not the case.
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Old Jul 13, 2017, 3:23 pm
  #30  
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Correction: the page was available on google webcache.
http://webcache.googleusercontent.co...&ct=clnk&gl=us

I do think correcting the website is a good step in the right direction, so that future guests don't get disappointed. I used to really love the Ani brand, but this whole experience wasn't what I expected.
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