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Luxury Hotels Closing Part Of Their Facilities During A Stay

Luxury Hotels Closing Part Of Their Facilities During A Stay

Old Jun 28, 17, 7:55 pm
  #61  
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Originally Posted by patchan8984 View Post
Sounds like bhrubin was there when we were.

SLS provided:

1. W cabana for use (which was nice, but they didn't tell us explicitly we would get one, probably to discourage guests who weren't planning on using it anyways?). W worked for what we needed it for, but it wasn't the same as SLS. Cold fries and double charged for drinks were fixed, they were understaffed, but super nice.

2. SLS let us credit the $100 credit to the room since we ate/drank at the W pool.

3. Car transfers were in the house 7 series, waited half an hour for our ride back.

4. Hotel keys didn't work when we got back to the room, but they re-made them and extended our checkout to 6PM.

We just took it in stride and relaxed. To be honest, service was actually very good (sim to bhrubin's review), especially from Tres restaurant and the F&B manager (Roy Gerards) and his team...

We have to go back again to try dinner at SAAM .
That's good that it didn't turn out to be such a bad weekend afterall!
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