Welcome / Greeting ceremonies, process
#31
Join Date: Jan 2018
Posts: 107
Well, I'll buck the trend and say that I really quite like the welcome, dancing, drumming and flower garland if - and ONLY if - the ceremony is:
1. short
2. doesn't involve my participation in any way - including any kind of conversation about my flight, my plans, the weather or the hotel
What I really loathe is the phone call 20 minutes after check-in to find out if everything's ok. To be polite, after a long flight the one thing I'm really looking forward to is some private time in the bathroom (hence the need for the welcome to be short) and I'm not in any position to be answering the phone. Just leave me in peace!
1. short
2. doesn't involve my participation in any way - including any kind of conversation about my flight, my plans, the weather or the hotel
What I really loathe is the phone call 20 minutes after check-in to find out if everything's ok. To be polite, after a long flight the one thing I'm really looking forward to is some private time in the bathroom (hence the need for the welcome to be short) and I'm not in any position to be answering the phone. Just leave me in peace!
#32
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,635
I'm an introvert and absolutely detest the slightest fuss on arrival. I don't want to chat about my journey, tell you how I am, hear about the property, discuss what i want to do, be walked to my room, or even give up my luggage to the bellman if I don't have to. The dream is to walk into the lobby, pushing my own luggage, be handed a key and pointed to the lift and left alone until I initiate contact. It sounds like the FS HK would be perfect.
When I traveled solo to the Maldives I even went as far a choosing my hotel to minimize the chances of an awkward welcoming ceremony.
Most people who work in hospitality are extroverts and so will never get it
When I traveled solo to the Maldives I even went as far a choosing my hotel to minimize the chances of an awkward welcoming ceremony.
Most people who work in hospitality are extroverts and so will never get it
#33
And the question "how was your flight?". I just really do not understand why they have to ask it. It was a flight, something one has to do as a punishment to get to a destination, something I really dislike also when flying business class, something I have no wish whatsoever to talk about, something that made me tired and now I just want to forget about it!
#34
Join Date: Jan 2009
Location: BKK
Posts: 6,741
And the question "how was your flight?". I just really do not understand why they have to ask it. It was a flight, something one has to do as a punishment to get to a destination, something I really dislike also when flying business class, something I have no wish whatsoever to talk about, something that made me tired and now I just want to forget about it!
I actually enjoy flying. There are some annoying questions, but I just answer to briefly exchange pleasantries.
Four Seasons tends to have less intrusive interactions by default, whereas Ritz-Carlton training emphasizes more proactive/friendly interactions. In both cases these styles aren’t everyone’s cup of tea. Some people find Four Seasons “cold,” while others do not like staff to initiate small talk the way they do at Ritz-Carlton and at some other hotel groups.
Last edited by MikeFromTokyo; Oct 23, 2018 at 12:22 pm
#35
Join Date: Jan 2015
Location: England
Posts: 1,361
Kokomo Private Island makes you stand and watch a Fijian concert that lasts twice as long as your stay. You will have no choice but to extend. It's scientifically proven to be the perfect way to start a holiday after a 12 hour flight from LAX on an airliner without a lie-flat bed.
#36
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Kokomo Private Island makes you stand and watch a Fijian concert that lasts twice as long as your stay. You will have no choice but to extend. It's scientifically proven to be the perfect way to start a holiday after a 12 hour flight from LAX on an airliner without a lie-flat bed.
Did I mention their bures have no air con?
I usually agree with everyone, but the crazy royal welcome at the Umaid Bhawan Palace in Jodhpur absolutely goes down as our favorite of all time. It was very impressive and extraordinarily memorable even if it a bit longer than I might have preferred.
Last edited by bhrubin; Oct 23, 2018 at 3:19 pm
#37
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,805
might be good to talk to properties in advance
does not matter how nice airplane is when they have limits re things like air quality, and not all airports have VIP services
does not matter how nice airplane is when they have limits re things like air quality, and not all airports have VIP services
Umaid Bhawan Palace is the sort of place where you want to bring friends and family who deserve to be wowed, because its just an astounding experience from start to finish, one of the very best Ive ever had. After one dinner, a friend turned to me and said, And I thought no one could top Aman for creating unique experiences.
...Diwali, the Festival of Lights, because the GM creates an incredible experience for his guests to celebrate.
...Diwali, the Festival of Lights, because the GM creates an incredible experience for his guests to celebrate.
#38
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,837
So yesterday, I had a 5 hour flight SFO-EWR followed by a 12.5 hour flight EWR-DEL and a 30 minute car ride to the Leela Palace (Delhi).
The LAST thing I wanted was someone to daub something on my forehead, put a lei around my neck, and direct me to sit in the lobby while they went through their check-in bureaucracy (and it being India, that always takes time). Why can't they do in-room check-in, especially for club level rooms? They didn't even offer water while waiting. Fortunately, I was able to turn down the hotel welcoming tour but the employee still tried to sneak bits of it in.
The LAST thing I wanted was someone to daub something on my forehead, put a lei around my neck, and direct me to sit in the lobby while they went through their check-in bureaucracy (and it being India, that always takes time). Why can't they do in-room check-in, especially for club level rooms? They didn't even offer water while waiting. Fortunately, I was able to turn down the hotel welcoming tour but the employee still tried to sneak bits of it in.
Last edited by RichardInSF; Oct 25, 2018 at 4:10 pm
#39
Original Member
Original Poster
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,213
Yikes, RichardInSF.
You have to wonder if the luxury hotel industry has conducted any competent research into what might seem like a very simple notion: how to welcome a guest.
You have to wonder if the luxury hotel industry has conducted any competent research into what might seem like a very simple notion: how to welcome a guest.
#40
Join Date: Sep 2009
Location: Europe
Posts: 2,587
So yesterday, I had a 5 hour flight SFO-EWR followed by a 12.5 hour flight EWR-DEL and a 30 minute car ride to the Leela Palace.
The LAST thing I wanted was someone to daub something on my forehead, put a lei around my neck, and direct me to sit in the lobby while they went through their check-in bureaucracy (and it being India, that always takes time). Why can't they do in-room check-in, especially for club level rooms? They didn't even offer water while waiting. Fortunately, I was able to turn down the hotel welcoming tour but the employee still tried to sneak bits of it in.
The LAST thing I wanted was someone to daub something on my forehead, put a lei around my neck, and direct me to sit in the lobby while they went through their check-in bureaucracy (and it being India, that always takes time). Why can't they do in-room check-in, especially for club level rooms? They didn't even offer water while waiting. Fortunately, I was able to turn down the hotel welcoming tour but the employee still tried to sneak bits of it in.
I wonder if Louis Sailer is still GM, he did a remarkable job so far!
#41
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,837
I arrived at 10:30pm and did use the hotel limo service. Allegedly there is also "butler service" for this room level and haven't seen that make any difference so far except briefly one briefly showed up once at check-in but didn't offer to do anything.
#42
Thats not good. Im thinking of staying there for a trip in a few weeks. Might have to reconsider
#44
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,837