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Shangri-La Singapore - Valley Wing

Shangri-La Singapore - Valley Wing

Old Mar 13, 2017, 6:53 pm
  #1  
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Shangri-La Singapore - Valley Wing

Shangri-La Hotel Singapore

Map| 1 Review | 0% Recommended

Shangri-La Hotel Singapore

22 Orange Grove Road Singapore, SG 258350

Shangri-La Singapore - Valley Wing (10 Photos)

Shangri-La Hotel Singapore

Check In

I arrived at the Valley Wing (VW) entrance pretty late in the evening and was offered assistance by the bellman, but declined.  Check-in was held at the lobby desks, they are not traditional check-in decks, but an office desk you sit down at.  The agent was welcoming and outlined my rate and offered me a choice of three welcome gifts from a list of about 10 items.  

The lobby itself is stunning.  It featured many chandeliers, marble, glass, and comfy furniture in good contition.

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Lobby looking towards entryway and check-in desks

I had my TA book this through a relatively new program called Luxury Circle.  It's similar to Pen Club, MO Fan Club, Ritz Stars, etc.  After going over the check-in formalities, the agent escorted me to my room while going through the benefits of the VW, which are extensive.  They include:

  • Daily breakfast at the Summit Room, which has a small continental buffet and a wide assortment of made-to-order egg dishes and other items.
  • Drinks in the VW lobby throughout the day from about 11-22:30, the list of complimentary items was extensive and included Veuve champagne.
  • Snacks in the VW lobby included items like cookies and crackers, they also offered Afternoon tea in that included finger sandwiches.

In addition to these benefits, there was a welcome letter in my room that outlined the Luxury Circle benefits, which added a $100USD F&B credit, an upgraded room, and upgrade to Jade status in the Golden Circle rewards program.

Room

I was upgraded from an entry-level room to a deluxe one bedroom suite (2 categories).  The room was well laid out, and included a four seat dining table, living area with couches and tv, and a full bathroom in just the first room.  The bedroom featured a king bed, two chairs, a makeup desk, dressing area, and an even larger bathroom.  The bath amenities were acqua di parma, which is not my favorite, but it was not a big deal.

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Living room

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Dining room table with welcome fruit and chocolates

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Bathroom #1

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Bedroom

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Dressing area with closets

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Master bath

After occupying the room for a few hours, the living room smelled funny and I noticed a humidifyer on the floor with absolutely discusting looking liquid in it.  I immediately unplugged it and spent most of my time in the bedroom after that point.  Also, the room was in poor condition.  None of my pictures of the wear and tear came out well, but throughout the room, there were scrapes, scratches, mismatched paint, and even peeling paint. 

Dining

Breakfast at the Summit Room was good in the morning, I sampled items from both the buffet and the menu.  Each seemed to be of high quality.  On my first evening, I ordered a sandwich from room service and it arrived pretty quick and also tasted good.  Lastly, I ate lunch at The Line, which is their buffet/all day dining restaurant.  The decor of the restaurant was hideous IMO, but the food and service was impeccable.

Location

The location of the Shangri-La is located somewhat removed from the city center.  It is about a 15 minute walk to the Orchard Rd MRT station, but the hotel does offer a shuttle service at certain hours.  I did not take the shuttle, but can imagine it is convenient during rain storms or extremely hot weather.

Overall

I really struggled with whether or not to recommend the hotel.  I ultimately decided not to because of the condition of the room.  I also will not recommend it because of the clientele.  I don't mean to offend anyone or cause a stir in any way, but I just felt uncomfortable with many of the people.  Now, I am a millenial and dress very casually in most situations and felt out of place and that people were constantly watching me - not the employees, but the guests.  At breakfast, I walked into the Summit Room, and I kid you not, there was not a soul under about 65 years old.  Again, I do not want to offend anyone, I just cannot recommend a place if I feel uncomfortable.

This trip also included several other 5* hotels and I did not feel uncomfortable at any of the other. 

Lastly, the hotel is going through some renovations to the Tower Wing and the main lobby.  They did not impact my stay, but be aware that there are renovations going on at other wings and there are certain restaurants and bars that are closed.  It was all outlined when booking and was not a surprise.

Shangri-La Singapore - Valley Wing

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United747 is offline  
Old Mar 14, 2017, 6:55 am
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Appreciate your honest review. It's not easy to not recommend a hotel. The hard product is not for me.
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Old Mar 14, 2017, 7:29 am
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Thank you United747 for your review, your insights/photos/experiences have been well received and appreciated.

We're sorry to hear/learn that you didn't like the hotel nor would you recommend it, our experience was on the other hand very enjoyable and memorable.

We stayed at the Shangri-La Singapore : Valley Wing too in July 2015 and we've enjoyed this hotel tremendously incl. the resort-like location, the gardens, our room with a balcony on the 17th floor, plus the service and Valley Wing inclusions/offerings.

Again, thanks for your review/insights and sharing them with us here on FT.

Here's our review on FT, please have a look/read incl. some of our photos we took: http://www.flyertalk.com/forum/other...ew-photos.html

Cheers & Safe Travels. ^
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Old Mar 14, 2017, 8:22 am
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Originally Posted by simpletastes
It's not easy to not recommend a hotel.
Very easy IMO

The review gives me a good impression. The floorplan of the suite looks good, the furniture not so. Singapore seems to be a difficult luxury-decision. So far no hotel really shined.
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Old Mar 14, 2017, 5:59 pm
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Originally Posted by uggboy
Thank you United747We stayed at the Shangri-La Singapore : Valley Wing too in July 2015 and we've enjoyed this hotel tremendously incl. the resort-like location, the gardens, our room with a balcony on the 17th floor, plus the service and Valley Wing inclusions/offerings.
That appears to be the only room in the Valley Wing that has a balcony. My Valley Wing room did not.

I found the whole experience average and I remain puzzled why this particular hotel and this wing gets so much attention. But I think Singapore has the personality of the post office (DMV?) so I might be a bit jaded. Also, the location leaves much to be desired if you are traveling for business.
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Old Mar 14, 2017, 7:13 pm
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Originally Posted by mike_la_jolla
That appears to be the only room in the Valley Wing that has a balcony. My Valley Wing room did not.

I found the whole experience average and I remain puzzled why this particular hotel and this wing gets so much attention. But I think Singapore has the personality of the post office (DMV?) so I might be a bit jaded. Also, the location leaves much to be desired if you are traveling for business.
Thanks mike_la_jolla for your insights.

We enjoyed our stay at the Shangri-La Singapore : Valley Wing when we stayed with them in July 2015. We received wonderful/high standards of service, a beautiful large room on the 17th floor, these rooms/suites which are located on this particular floor offer all balconies as far we can tell, so ours wasn't the only room which has a large balcony with a table and two chairs overlooking the Garden Wing and the pool of the hotel, we found it memorable and would want [hopefully] to stay again with them if possible in our future when visiting beautiful Singapore.

The large room, personalized service standards, the breakfast each morning at the Summit Room plus a resort-like feel and location actually added to the feeling of being in a gorgeous urban resort oasis in our opinion. We're glad that we could stay with them, this was our 2nd Shangri-La as we've also stayed at their Rasa Sayang resort in Penang a few days earlier which we also enjoyed very much which also had their special wing, the Rasa Wing which felt like the Valley Wing, very special indeed.

Cheers & Safe Travels. ^
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Old Mar 15, 2017, 11:33 am
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I have been visiting Singapore for the past 20+ years and find the Valley Wing the best the city has to offer. I also like the gardens and pool. The rooms in the Valley Wing are very large. The service is average but so is every hotel in Singapore, including the FS.

Last edited by speedbird001; Mar 16, 2017 at 9:43 am
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Old Mar 16, 2017, 12:06 am
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Judging from the photos, the hard product looks rather underwhelming. Will not pay those rates to stay there.
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Old Mar 17, 2017, 4:14 am
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Valley Wing is the best hotel in Singapore, we use it for our shopping trips...service is great, rooms although traditional in style are extremely comfortable and have everything required, food is also good, especially afternoon tea....but the main reason....free flow champagne from 11 am onwards, what more could a girl want!

They do have a silly rule about flip flops at breakfast but easily ignored.

It is a shame the other Shangs do not offer the same benefits, the Rasa Wing in Penang and Krungthep Wing in Bangkok are good but annoying with the time limits.
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Old Mar 17, 2017, 4:47 am
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Originally Posted by Cyan123
Valley Wing is the best hotel in Singapore, we use it for our shopping trips...
Just out of curiosity, why do you go to Singapore for shopping? One can often get the same items in Kuala Lumpur at materially lower prices. (I suppose some very high end items may not be available in Kuala Lumpur?)
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Old Mar 17, 2017, 4:57 am
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Singapore preferred due to the Valley Wing, the overall experience is better although the MO in KL is not bad but rooms are small and club lounge has inconvenient time limits!

There is not a lot of difference in the prices but choice changes, sometimes Singapore is better, sometimes KL is...neither are as good as Dubai but that is just a little bit too far to travel every 3 months.
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Old Mar 17, 2017, 5:17 am
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Originally Posted by Cyan123
Singapore preferred due to the Valley Wing, the overall experience is better although the MO in KL is not bad but rooms are small and club lounge has inconvenient time limits!

There is not a lot of difference in the prices but choice changes, sometimes Singapore is better, sometimes KL is...neither are as good as Dubai but that is just a little bit too far to travel every 3 months.


It's impressive that the Singapore Shangri-La Valley Wing sways the city you choose for shopping!


In KL, have you tried the Ritz-Carlton? The service is not that special anymore (generic Asian deferential service but not particularly polished) compared to when it first opened in 2002 or so (it was spectacular then) but the hard product is great (recently refurbished) and overall it offers one of the best values for luxury hotels in the world. The 45sqm Executive Deluxe Rooms are particularly lovely, for USD 200. The 200sqm Three Bedroom Suites are a steal at USD 350 or thereabouts, though the bathrooms were not refurbished.


http://www.ritzcarlton.com/en/hotels...a/kuala-lumpur
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Old Mar 17, 2017, 10:42 am
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More important, why would one choose a hotel because there's free flowing champagne? If that's all you're after you can buy a lot of champagne for the price of a room at the Valley Wing and just stay home.
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Old Mar 17, 2017, 11:22 am
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Originally Posted by wripro
More important, why would one choose a hotel because there's free flowing champagne? If that's all you're after you can buy a lot of champagne for the price of a room at the Valley Wing and just stay home.
I would politely disagree. Having champagne at home -- perhaps my home is less luxurious than those of many posters here -- on Friday evening after a hard week in the office is not the same experience as having champagne, say in a suite at the Ritz Paris (preferably one overlooking place Vendome), whilst travelling and celebrating a special occasion.

That's why hotels get away with charging 200%+ more. It's the experience and the context; not the product.

But of course I personally don't see that the Valley Wing is that special.
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Old Mar 17, 2017, 11:31 am
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For the record, I didn't choose it for the champagne
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