tcmb99

There seems to be this secret circle of people who can get free upgrades, amenities and perks at luxury properties around the world even though they are not enrolled in any programs.

Although I have elite plus status flying, I switch hotels a lot and do not currently hold any status at any chain. Many of the hotels I visit do not have memberships anyway.

I am not one to beg and bargain, or haggle with the hotels for free stuff, so I have always looked with awe at those who can get these upgrades out of nowhere. I do have a 12k instagram account on travel (tcmb99 if you want to look), and I do not have a blog.

Anyone have any insight on this topic?

offerendum

Beside programs which doesn't require enrollment it's simetimes a question of bargaining or simply luck. Some hotels frequently upgrade guests to please them.

GK1998

Book through a Virtuoso agent to increase your chances.

Ericka

Yes, a Virtuoso agent can get you upgrades. Sometimes negotiated ahead of time. More often upon arrival at the property. They can get you other free stuff, too.

hannisen

I would go one step further and try to book with an agent who has a more specific status at the hotel, such as a FS Preferred Partner or MO FAN Club. Not available at all hotels, of course, but it helps a lot if it is available.

chinmoylad

Essentially yes - if you aren't repeat at a hotel (and aren't celebrating something special which you've already informed them of beforehand), book Virtuoso, a preferred partner, FHR etc etc. or just someone who has very good relations with the hotel.

United747

Could just be a frequent guest. Even though the hotel may not have a formal program, they still know who stays a lot and who spends a lot.

erik123

Upon check-in just ask how much the cost is for an upgrade. Some hotels will offer to do so without charge.

offerendum

Totally cool at Luxury hotels! Not the way I check in

LindaTerrill

In addition to free upgrades if available on arrival, and sometimes at the time of booking, a Virtuoso agent will arrange for free breakfast for 2 people daily, a value-added amenity such as a food and beverage, spa credit or airport transfer, and many times a special welcome amenity. There are many Virtuoso agents here who are also members of hotel programs with enhanced benefits:
★ Four Seasons Preferred Partner
★ Rosewood Elite
★ Dorchester Collection Diamond Club
★ Sir Rocco’s Knights
★ Relais & Chateaux Preferred Partner
★ Belmond Bellini Club
★ Starwood Luxury Privileges Program
★ Mandarin Oriental FanClub
★ Ritz-Carlton STARS
★ Peninsula Pen Club
★ Shangri-La Golden Circle
★ Sofitel STEP
★ Oetker Collection Pearl Partner
★ Jumeirah Passport to Luxury
★ Preferred Hotels Platinum Partner

erik123

The OP states he doesn't want to bargain. Rooms are a perishable good so indicating you are looking to upgrade is a good strategy.

bhrubin

You can only get what you ask for, in general, with luxury properties that don't have official frequent guest/loyalty programs. If you don't ask for more, you rarely will get much more.

If you want to use a Virtuoso agent, that can be helpful, but rarely more than a category or two upgrade in my (admittedly limited) experience.

I almost always get upgraded...but then I always ask. As much as possible, I travel at shoulder season or low season when occupancy is lower and upgrade chances are higher. When you ask for an upgrade and there are few guests, it's a lot easier to get a big upgrade. I never travel at high season if I can avoid it....and then I rarely expect any upgrade.

I almost always reach out to the GM or comparable person to ask for a specific upgrade. Even if I don't get what I want, I often find myself upgraded to something a lot nicer than I otherwise might.

For some properties, I do negotiate. If you don't want to negotiate, don't expect the amazing upgrade to fall in your lap.

For some properties, I simply reserve the amazing suite that I want. Sometimes I negotiate a better price; sometimes I accept the given price.

Pausanias

I'm at Cobblers Cove right now in Barbados. I booked through the R&C website, we've been 5C members for years and always get an upgrade, champagne and other goodies. Not here. Nothing. The lowest grade room even though they are only 60 percent capacity. A gorgeous property in many respects, except perhaps for the most crucial one - the beach is subject to massive erosion, like much of the west coast of Barbados. It's a big issue here.

MSPeconomist

Have you com aimed about the lack of upgrade or other amenity?

It's easier to get good upgrades on short stays.

Trogger

I'm curious how this actually works out or what does someon have to write / negotiate to a GM or similar to score an amazing upgrade?
You write Virtuoso bookings get "rarely more than a category or two upgrade" ... did you ever get more just for asking / negotiating ?

Like "Im interessted in your hotel and would instantly book it if I could just get a suite with a view if I book the entry level room..." ?

I just cannot imagine a hotel would give out a 3 way or more upgrade in advance just because someone ask for it ?

With what should someone negotiate to get "an amazing upgrade" ?
I guess its not some kind of begging like " We are coming for our XX anniversary and would love to stay at a suite but only have a budget of ..." ?

Also do people have sucess with a request like a email to the hotel " Im in XXX for that date YYY and would like to have a suite. I see your hotel has one for fe 750$/night, but your competitor has a similar suite for 600 avalible. Would it be possible for you to match that price"

Would love to hear about sucessfull experience people had in this area...

PS: I can imagine that there are some good negotiations possible with really big booking like if some books a presidential suite + 5-10 regular rooms for a couple days...