SLH Members - Share your experience
Jan 21, 17, 4:11 pm
Heidelberg Suites Boutique Hotel
Neuenheimer Landstr. 12 Heidelberg, DE 69120
Fine SLH suites hotel for business and holiday stays (19 Photos)
Heidelberg Suites Boutique Hotel
Check In
Booked Deluxe Suite as SLH Loved member. SLH Club Manager from London called hotel before to ensure club benefits as system problems on SLH account appeared.
I arrived some minutes after 7 pm (announced by phone I will arrive that time around). Reception desk in the historic building. Lady was prepared, explained hotel to me, where to go dining in the old city, calming me down (thank you) telling me I am stressed out (she was right). Some pictures enclosed of next morning show historic building public areas where reception and breakfast room is also located.
Room
No. 4 in the back building (I think they name it Garden Villa). Upgraded to Junior Suite. Sofa, round dinner table, seperate bedroom with TV, bathroom entrance from bedroom, seperated WC in bathroom, bath tube with shower (not seperate), Bronnley England cosmetics. Black cupboard in the entrance floor is a complete kitchen. Room with front view to river Neckar, Heidelberg old town, castle. Got a big bottle of mineral water and macarons. Mini bar contains half a bottle of Roederer champagne (not complementary).
Service
I was really sorry this time for my typical stay scheme - arriving late and leaving early - to not enjoy the service further. The service team of this hotel for sure is hand-picked by the owner himself. The taxi to Sixt office Heidelberg was ordered within 10 seconds by one of the two ladies at checkout, the other one offered me a bottle of mineral water, I refused first, but she asked nicely again, and I could not refuse anymore.
Dining
I had breakfast which was included in the rate. Everything you need they have, you get every kind of eggs or omelettes you want, two tidy waitresses serve the guests. Cozy small tasteful decorated breakfast room styled as a library at home. So relaxing, and different from my many stays at the mainstream chain hotels (which successfully shaped my defininition of luxury hotels in their way), that I nearly forgot I was on a business trip and not on holidays.
A dining option is not offered by the hotel in January, as their restaurant is on a boat and operates only Feb-Dec. Next time I will try it. It is named PATRIA and normally located in front of the hotel (over the street) at the Neckar river I understand.
www.heidelbergsuites.com/patria/en
There are a lot of dining options opposite the hotel on the other side of the Neckar river. Just go to the bridge left, cross the river, and you are in Heidelberg old town with lots of different restaurants, all kind of food. Ask the hotel or consult your tripadvisor app on your tablet/smartphone.
Location
The location is Heidelberg city which is next to Mannheim and 1h to Frankfurt/Main or Wiesbaden by car. Hotel is perfectly located at Neckar river opposite old town and castle.
Overall
A fine luxury boutique hotel (member of Small Luxury Hotels group) with select service staff, rooms (=suites) for longer stays incl. kitchen, cozy and stylish decorated by famous Italian designer Michele Bonan and Hütter family (JK Place Capri and others), in picturesque Heidelberg old town area. They also offer serviced apartements for long time stays in an annex building.
www.heidelbergsuites.com
www.huetterboenan.com
www.slh.com
Fine luxury boutique hotel
Feb 8, 17, 3:13 pm
Feb 14, 17, 9:15 pm
I'm awaiting my AMEX platinum and should have it soon. For a relatively infrequent traveler (3-4 times a year), is springing for an SLH worthwhile or should I stick with AMEX Plat bookings and hope that SOME extra fringe benefit is thrown in (upgrade, credit, etc.)?
Thanks in advance.
Feb 18, 17, 5:38 am
I had a great say there last February. Staff very friendly and hotel is a lovely peaceful oasis a short walk from the city.
May 8, 17, 3:13 am
I actually stayed in the other SLH property in Heidelberg some time ago: Hirschgasse. It was a really pleasant stay as well with a very personal service.
I might post a thorough review of that later.
Btw, I wrote a review of my complimentary night stay in the Chateau D'Ouchy in Lausanne: http://www.flyertalk.com/forum/exper...sanne-slh.html
And I can confirm that you get the free night after 5 stays as a Loved Member, which will automatically turn you into an Honoured Member. I was also affected by the IT problem that others mentioned and after the fix my member period start (and end) date was somehow reset to a different date. In the end it gave me more time to retain my status, so I didn't complain. In general their website is not really reliable. Sometimes when I am logged in and go to booking, I am logged out again. And it's also quite slow at times.
I will post more SLH reviews of my past stays in the coming weeks.
May 8, 17, 5:41 am
I actually stayed in the other SLH property in Heidelberg some time ago: Hirschgasse. It was a really pleasant stay as well with a very personal service.
I might post a thorough review of that later.
Btw, I wrote a review of my complimentary night stay in the Chateau D'Ouchy in Lausanne: http://www.flyertalk.com/forum/exper...sanne-slh.html
And I can confirm that you get the free night after 5 stays as a Loved Member, which will automatically turn you into an Honoured Member. I was also affected by the IT problem that others mentioned and after the fix my member period start (and end) date was somehow reset to a different date. In the end it gave me more time to retain my status, so I didn't complain. In general their website is not really reliable. Sometimes when I am logged in and go to booking, I am logged out again. And it's also quite slow at times.
I will post more SLH reviews of my past stays in the coming weeks.
Equally we're looking forward in anticipation to your review/reviews of SLH properties.
Cheers & Safe Travels. ^
May 23, 17, 11:41 am
May 23, 17, 4:10 pm
Small Luxury Hotels of the World to launch new loyalty scheme
Boyen said: “The more you stay, the better it gets.” Further details will be announced on the run-up to the launch in mid-June.
https://www.businesstraveller.com/ac...oyalty-scheme/
Cheers & Safe Travels. ^
May 23, 17, 5:18 pm
Small Luxury Hotels of the World to launch new loyalty scheme
Please see:
https://www.businesstraveller.com/ac...oyalty-scheme/
Cheers & Safe Travels. ^
May 24, 17, 5:37 pm
Indeed, it's not concrete just yet, but by mid-June they should release more and more insights about their new loyalty scheme.
Hopefully the complimentary breakfast stays on, plus it will be interesting to read/hear about their unique benefits at each new level with SLH.
Birthday gifts...sounds fascinating already IMHO.
Cheers & Safe Travels. ^
Last edited by uggboy; May 24, 17 at 5:58 pm Reason: Typo
May 25, 17, 3:31 am
Indeed, it's not concrete just yet, but by mid-June they should release more and more insights about their new loyalty scheme.
Hopefully the complimentary breakfast stays on, plus it will be interesting to read/hear about their unique benefits at each new level with SLH.
Birthday gifts...sounds fascinating already IMHO.
Cheers & Safe Travels. ^
Jun 2, 17, 1:20 pm
The visit of the Juana was part of my Cote d'Azur trip with another SLH stay in Cannes and fine dining in Eze at an SLH hotel for lunch, see my blog here: http://www.continentaltraveller.blog...dazur-in-april
I will continue with my reviews in the coming weeks.
Last edited by lightwalker; Jun 8, 17 at 4:23 am
Jul 3, 17, 3:33 pm
It's the other SLH hotel in Heidelberg, apart from the Heidelberg Suites Boutique hotel that submonte reviewed earlier in this thread.
And after I have seen the photos, I would say that I prefer the room style of the Suites Boutique and it also seems in a much better state. But for a fine dinner I would definitely go to the Hirschgasse. And the owner and staff are really nice, too.
Anyway, I have more SLH hotels in my review pipeline. As Heidelberg can be a good start to explore the Southern wine regions of Germany, I wrote a trip report about that including 3 SLH hotels: http://www.continentaltraveller.blog...man-wine-roads
