Go Back  FlyerTalk Forums > Travel&Dining > Luxury Hotels and Travel
Reload this Page >

SLH Members - Share your experience

SLH Members - Share your experience

Old Jan 21, 17, 4:11 pm
  #16  
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Spire Amb, HH Gold, ALL Gold, Bonvoy Gold, WoH, Leaders Club, slh, LH M&M Frequent Traveller
Posts: 1,064
Fine SLH suites hotel for business and holiday stays

Heidelberg Suites Boutique Hotel

Map| 1 Review | 100% Recommended

Heidelberg Suites Boutique Hotel

Neuenheimer Landstr. 12 Heidelberg, DE 69120

Fine SLH suites hotel for business and holiday stays (19 Photos)

Heidelberg Suites Boutique Hotel

Check In

Booked Deluxe Suite as SLH Loved member. SLH Club Manager from London called hotel before to ensure club benefits as system problems on SLH account appeared.

I arrived some minutes after 7 pm (announced by phone I will arrive that time around). Reception desk in the historic building. Lady was prepared, explained hotel to me, where to go dining in the old city, calming me down (thank you) telling me I am stressed out (she was right). Some pictures enclosed of next morning show historic building public areas where reception and breakfast room is also located.IMG_2984.JPGIMG_2985.JPGIMG_2986.JPG

Room

No. 4 in the back building (I think they name it Garden Villa). Upgraded to Junior Suite. Sofa, round dinner table, seperate bedroom with TV, bathroom entrance from bedroom, seperated WC in bathroom, bath tube with shower (not seperate), Bronnley England cosmetics. Black cupboard in the entrance floor is a complete kitchen. Room with front view to river Neckar, Heidelberg old town, castle. Got a big bottle of mineral water and macarons. Mini bar contains half a bottle of Roederer champagne (not complementary).IMG_2947.JPGIMG_2949.JPGIMG_2953.JPGIMG_2955.JPGIMG_2952.JPGIMG_2950.JPGIMG_2957.JPGIMG_2961.JPGIMG_2962.JPGIMG_2963.JPGIMG_2965.JPGIMG_2964.JPGIMG_2946.JPGIMG_2974.JPGIMG_2975.JPG

Service

I was really sorry this time for my typical stay scheme - arriving late and leaving early - to not enjoy the service further. The service team of this hotel for sure is hand-picked by the owner himself. The taxi to Sixt office Heidelberg was ordered within 10 seconds by one of the two ladies at checkout, the other one offered me a bottle of mineral water, I refused first, but she asked nicely again, and I could not refuse anymore.

Dining

I had breakfast which was included in the rate. Everything you need they have, you get every kind of eggs or omelettes you want, two tidy waitresses serve the guests. Cozy small tasteful decorated breakfast room styled as a library at home. So relaxing, and different from my many stays at the mainstream chain hotels (which successfully shaped my defininition of luxury hotels in their way), that I nearly forgot I was on a business trip and not on holidays.

A dining option is not offered by the hotel in January, as their restaurant is on a boat and operates only Feb-Dec. Next time I will try it. It is named PATRIA and normally located in front of the hotel (over the street) at the Neckar river I understand.

www.heidelbergsuites.com/patria/en

There are a lot of dining options opposite the hotel on the other side of the Neckar river. Just go to the bridge left, cross the river, and you are in Heidelberg old town with lots of different restaurants, all kind of food. Ask the hotel or consult your tripadvisor app on your tablet/smartphone.

 

Location

The location is Heidelberg city which is next to Mannheim and 1h to Frankfurt/Main or Wiesbaden by car. Hotel is perfectly located at Neckar river opposite old town and castle.

Overall

A fine luxury boutique hotel (member of Small Luxury Hotels group) with select service staff, rooms (=suites) for longer stays incl. kitchen, cozy and stylish decorated by famous Italian designer Michele Bonan and Hütter family (JK Place Capri and others), in picturesque Heidelberg old town area. They also offer serviced apartements for long time stays in an annex building.

www.heidelbergsuites.com

www.huetterboenan.com

www.slh.com

 

Fine luxury boutique hotel

1_IMG_2974.JPG

Fine SLH suites hotel for business and holiday stays

Would you like to write a review on the Heidelberg Suites Boutique Hotel?

No, thank you.
Yes
submonte is offline  
Old Feb 8, 17, 3:13 pm
  #17  
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Spire Amb, HH Gold, ALL Gold, Bonvoy Gold, WoH, Leaders Club, slh, LH M&M Frequent Traveller
Posts: 1,064
Originally Posted by offerendum View Post
Wrote an email but no answer yet
My account has been restored. I am "loved" member again. History shows my last stay (only).
submonte is offline  
Old Feb 8, 17, 4:24 pm
  #18  
Four Seasons 5+ BadgeSPG 5+ Badge
 
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 8,955
Originally Posted by submonte View Post
My account has been restored. I am "loved" member again. History shows my last stay (only).
Still special, no answer on my second email. Not great service....
offerendum is offline  
Old Feb 14, 17, 9:15 pm
  #19  
 
Join Date: Apr 2008
Posts: 585
Curious about something...I'm tempted to join SLH - is there a wiki on it as far as membership goes?

I'm awaiting my AMEX platinum and should have it soon. For a relatively infrequent traveler (3-4 times a year), is springing for an SLH worthwhile or should I stick with AMEX Plat bookings and hope that SOME extra fringe benefit is thrown in (upgrade, credit, etc.)?

Thanks in advance.
gumercindo is offline  
Old Feb 15, 17, 4:37 am
  #20  
SPG 5+ BadgeFour Seasons 5+ Badge
 
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 8,955
Account is restored^
offerendum is offline  
Old Feb 18, 17, 5:38 am
  #21  
 
Join Date: Feb 2017
Programs: BA Silver | Hilton Diamond | Marriott Bonvoy Titanium Elite | IHG Platinum Elite | Radisson Gold
Posts: 22
The Hotel Palacio de Villapanés in Seville is superb and a SLH member.

I had a great say there last February. Staff very friendly and hotel is a lovely peaceful oasis a short walk from the city.
TreehouseTravlR is offline  
Old May 8, 17, 3:13 am
  #22  
SPG Contributor Badge
 
Join Date: Aug 2016
Programs: SLH Indulged, M&M, SPG, IHG Elite, Hyatt Member
Posts: 112
Thanks for the review submonte!

I actually stayed in the other SLH property in Heidelberg some time ago: Hirschgasse. It was a really pleasant stay as well with a very personal service.
I might post a thorough review of that later.

Btw, I wrote a review of my complimentary night stay in the Chateau D'Ouchy in Lausanne: http://www.flyertalk.com/forum/exper...sanne-slh.html

And I can confirm that you get the free night after 5 stays as a Loved Member, which will automatically turn you into an Honoured Member. I was also affected by the IT problem that others mentioned and after the fix my member period start (and end) date was somehow reset to a different date. In the end it gave me more time to retain my status, so I didn't complain. In general their website is not really reliable. Sometimes when I am logged in and go to booking, I am logged out again. And it's also quite slow at times.

I will post more SLH reviews of my past stays in the coming weeks.
lightwalker is offline  
Old May 8, 17, 5:41 am
  #23  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Originally Posted by lightwalker View Post
Thanks for the review submonte!

I actually stayed in the other SLH property in Heidelberg some time ago: Hirschgasse. It was a really pleasant stay as well with a very personal service.
I might post a thorough review of that later.

Btw, I wrote a review of my complimentary night stay in the Chateau D'Ouchy in Lausanne: http://www.flyertalk.com/forum/exper...sanne-slh.html

And I can confirm that you get the free night after 5 stays as a Loved Member, which will automatically turn you into an Honoured Member. I was also affected by the IT problem that others mentioned and after the fix my member period start (and end) date was somehow reset to a different date. In the end it gave me more time to retain my status, so I didn't complain. In general their website is not really reliable. Sometimes when I am logged in and go to booking, I am logged out again. And it's also quite slow at times.

I will post more SLH reviews of my past stays in the coming weeks.
Thanks lightwalker for your update/insights, well received and appreciated.

Equally we're looking forward in anticipation to your review/reviews of SLH properties.

Cheers & Safe Travels. ^
uggboy is offline  
Old May 23, 17, 11:41 am
  #24  
 
Join Date: Dec 2001
Location: AA 1MM
Posts: 178
Credit for SLH stays booked directly with hotel

I have found that the SLH Club website does not offer all of the rooms/rates that are shown on the direct SLH hotel websites. Has anyone else experienced this? Also, can you get SLH Club stay credit (not benefits) if you book directly with the hotel?
miAAflyer is offline  
Old May 23, 17, 4:10 pm
  #25  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
SLH in the news...

Small Luxury Hotels of the World to launch new loyalty scheme


Full details have yet to be revealed but the programme will comprise three tiers – Invited, Inspired and Indulged – and offer members new benefits “such as recommend a friend rewards, birthday gifts, complimentary nights and more”, along with “more personal ‘small luxuries’”.

Boyen said: “The more you stay, the better it gets.” Further details will be announced on the run-up to the launch in mid-June.
Please see:

https://www.businesstraveller.com/ac...oyalty-scheme/

Cheers & Safe Travels. ^
uggboy is offline  
Old May 23, 17, 5:18 pm
  #26  
SPG 5+ BadgeFour Seasons 5+ Badge
 
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 8,955
Originally Posted by uggboy View Post
SLH in the news...

Small Luxury Hotels of the World to launch new loyalty scheme



Please see:

https://www.businesstraveller.com/ac...oyalty-scheme/

Cheers & Safe Travels. ^
Thanks for sharing. Until now not really concrete.
offerendum is offline  
Old May 24, 17, 5:37 pm
  #27  
Four Seasons Contributor BadgeBanyan Contributor Badge
 
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Originally Posted by offerendum View Post
Thanks for sharing. Until now not really concrete.
Thanks offerendum, it's good to hear you find our shared news useful.

Indeed, it's not concrete just yet, but by mid-June they should release more and more insights about their new loyalty scheme.

Hopefully the complimentary breakfast stays on, plus it will be interesting to read/hear about their unique benefits at each new level with SLH.

Birthday gifts...sounds fascinating already IMHO.

Cheers & Safe Travels. ^

Last edited by uggboy; May 24, 17 at 5:58 pm Reason: Typo
uggboy is offline  
Old May 25, 17, 3:31 am
  #28  
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Spire Amb, HH Gold, ALL Gold, Bonvoy Gold, WoH, Leaders Club, slh, LH M&M Frequent Traveller
Posts: 1,064
Originally Posted by uggboy View Post
Thanks offerendum, it's good to hear you find our shared news useful.

Indeed, it's not concrete just yet, but by mid-June they should release more and more insights about their new loyalty scheme.

Hopefully the complimentary breakfast stays on, plus it will be interesting to read/hear about their unique benefits at each new level with SLH.

Birthday gifts...sounds fascinating already IMHO.

Cheers & Safe Travels. ^
Yes please the comp. breakfast.
submonte is offline  
Old Jun 2, 17, 1:20 pm
  #29  
SPG Contributor Badge
 
Join Date: Aug 2016
Programs: SLH Indulged, M&M, SPG, IHG Elite, Hyatt Member
Posts: 112
Please find my new review of the SLH Hotel Juana in Juan-Les-Pins at the Cote d'Azur between Nice and Cannes here: http://www.flyertalk.com/forum/other...-les-pins.html

The visit of the Juana was part of my Cote d'Azur trip with another SLH stay in Cannes and fine dining in Eze at an SLH hotel for lunch, see my blog here: http://www.continentaltraveller.blog...dazur-in-april

I will continue with my reviews in the coming weeks.

Last edited by lightwalker; Jun 8, 17 at 4:23 am
lightwalker is offline  
Old Jul 3, 17, 3:33 pm
  #30  
SPG Contributor Badge
 
Join Date: Aug 2016
Programs: SLH Indulged, M&M, SPG, IHG Elite, Hyatt Member
Posts: 112
And here is my next review of an SLH property: Die Hirschgasse Heidelberg - http://www.flyertalk.com/forum/expert-hotel-reviews/1851483-history-heidelberg.html#post28516016

It's the other SLH hotel in Heidelberg, apart from the Heidelberg Suites Boutique hotel that submonte reviewed earlier in this thread.

And after I have seen the photos, I would say that I prefer the room style of the Suites Boutique and it also seems in a much better state. But for a fine dinner I would definitely go to the Hirschgasse. And the owner and staff are really nice, too.

Anyway, I have more SLH hotels in my review pipeline. As Heidelberg can be a good start to explore the Southern wine regions of Germany, I wrote a trip report about that including 3 SLH hotels: http://www.continentaltraveller.blog...man-wine-roads
lightwalker is offline  

Thread Tools
Search this Thread
Search Engine: