What's good in Kuala Lumpur these days?
Mar 5, 2019, 5:38 am
#136
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
@FlyerEC I can't speak for the suites at the MO but I've stayed in their "Deluxe room" a few years back and I found the rooms to be quite dated. The beds were uncomfortable and the carpet and the bathroom seemed to be quite old. However I will agree that the MO has top notch service and their common areas were beautiful!
Mar 5, 2019, 5:41 am
#137
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 97
Great news! I'm going to have to give them another go next time I'm in KL. They really have a lot of great qualities so I'm glad to hear they've updated the rooms.
Mar 9, 2019, 7:08 am
#138
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
We're looking for a luxury hotel in KL for a one-night stay in April.
We've stayed at the St. Regis twice before and they have issues with housekeeping (friend also stayed there and he also had issues). They just don't clean properly.
But then again, they have amazing upgrades at the St. Regis (I'm Titanium Elite) and I don't mind the location.
But we're also open for trying something new. Sadly the Four Seasons isn't part of Virtuoso or Amex FHR, so suites are expensive.
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
We've stayed at the St. Regis twice before and they have issues with housekeeping (friend also stayed there and he also had issues). They just don't clean properly.
But then again, they have amazing upgrades at the St. Regis (I'm Titanium Elite) and I don't mind the location.
But we're also open for trying something new. Sadly the Four Seasons isn't part of Virtuoso or Amex FHR, so suites are expensive.
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
Mar 9, 2019, 8:56 am
#139
Join Date: Jan 2009
Location: BKK
Posts: 6,741
But we're also open for trying something new. Sadly the Four Seasons isn't part of Virtuoso or Amex FHR, so suites are expensive.
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
Ritz-Carlton is an older hotel, but very well regarded and provides good value.
I am surprised re StR. I know the manager and hear great things about it. It will be my choice for KUL.
Mar 9, 2019, 9:38 am
#140
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
Do they offer nice upgrades through FSPP? Or is it just a single upgrade?
The St. Regis really has issues with cleanliness.
First stay: White stains on the bedspread (didn't take a lot of imaginaion what they were from - ugh!). They were apologetic and offered a free dinner, but I didn't have time for that. I think I didn't even request points. Just had them exchange the bedspread, which they did promptly.
Second stay: Lots of stains from glasses on surfaces, dust, breadcrumbs. They duty manager said they'd deep-clean the suite while I was gone. When I came back, it wasn't much better. They claimed they had tried to remove the stains, but that it wasn't possible. Well, then you better replace the side table. What a strange answer. The dust also wasn't gone.
Upgraded to a John Jacob Astor Suite as compensation (which really was too large if such a thing exists) - no hot water. Had to call for them to turn it on, which took 5-10 minutes. Same issue the following morning. Spoke to the Director of Rooms when we checked out and also mentioned our issues during our first stay. So they really can't claim they don't know about these problems.
When a friend stayed a few weeks later, he found a hair in his shower and I believe there were some other things that weren't cleaned well, too.
It really is a shame because the hardware and the views from the suites (all suites are corner suites, as far as I know) are phenomenal.
I'm leaning towards staying there again despite these issues, but it's really such a shame. It's such a stunning hotel.
The only other slight negative about the hotel is that the breakfast restaurant is quite small. I couldn't exactly pinpoint anything I was missing from the breakfast buffet, but the buffet is a fraction of what the Le Meridien offers, for example.
The room itself is also rather small. But that's really a minor detail. I hope they can fix the cleanliness issues.
The St. Regis really has issues with cleanliness.
First stay: White stains on the bedspread (didn't take a lot of imaginaion what they were from - ugh!). They were apologetic and offered a free dinner, but I didn't have time for that. I think I didn't even request points. Just had them exchange the bedspread, which they did promptly.
Second stay: Lots of stains from glasses on surfaces, dust, breadcrumbs. They duty manager said they'd deep-clean the suite while I was gone. When I came back, it wasn't much better. They claimed they had tried to remove the stains, but that it wasn't possible. Well, then you better replace the side table. What a strange answer. The dust also wasn't gone.
Upgraded to a John Jacob Astor Suite as compensation (which really was too large if such a thing exists) - no hot water. Had to call for them to turn it on, which took 5-10 minutes. Same issue the following morning. Spoke to the Director of Rooms when we checked out and also mentioned our issues during our first stay. So they really can't claim they don't know about these problems.
When a friend stayed a few weeks later, he found a hair in his shower and I believe there were some other things that weren't cleaned well, too.
It really is a shame because the hardware and the views from the suites (all suites are corner suites, as far as I know) are phenomenal.
I'm leaning towards staying there again despite these issues, but it's really such a shame. It's such a stunning hotel.
The only other slight negative about the hotel is that the breakfast restaurant is quite small. I couldn't exactly pinpoint anything I was missing from the breakfast buffet, but the buffet is a fraction of what the Le Meridien offers, for example.
The room itself is also rather small. But that's really a minor detail. I hope they can fix the cleanliness issues.
Apr 9, 2019, 7:29 am
#142
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
We're looking for a luxury hotel in KL for a one-night stay in April.
We've stayed at the St. Regis twice before and they have issues with housekeeping (friend also stayed there and he also had issues). They just don't clean properly.
But then again, they have amazing upgrades at the St. Regis (I'm Titanium Elite) and I don't mind the location.
But we're also open for trying something new. Sadly the Four Seasons isn't part of Virtuoso or Amex FHR, so suites are expensive.
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
We've stayed at the St. Regis twice before and they have issues with housekeeping (friend also stayed there and he also had issues). They just don't clean properly.
But then again, they have amazing upgrades at the St. Regis (I'm Titanium Elite) and I don't mind the location.
But we're also open for trying something new. Sadly the Four Seasons isn't part of Virtuoso or Amex FHR, so suites are expensive.
How's the Mandarin Oriental compared to the St. Regis? It looked a bit less "airy" with all these carpets, even in the renovated rooms?
I also went to the Grand Hyatt once to check out the view and that hotel seemd super dated.
Or what about the Ritz Carlton? Looked quite nice as well? But probably stingy with upgrades?
Apr 9, 2019, 10:51 am
#143
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
Had a nice stay at the RC in 2018, IIRC they don't participate in Bonvoy, but I emailed the property in advance and they agreed to a courtesy upgrade due to my Bonvoy (I guess it was Marriott/RC status then) plat status.
May 8, 2019, 6:01 am
#144
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Wow, was looking to stay at a suite at the FSKL for a trip next year and the suite prices just shot up for all of the weekends I was looking at. Seems like the (cheaper) MOKL is a no brainer now, less risky given some of the FSKL general and suite issues upthread.
Dec 16, 2019, 12:27 pm
#148
Join Date: Dec 2014
Location: IND
Posts: 301
Jan 1, 2020, 3:34 pm
#149
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Mandarin Oriental
Stay Report - 12/29 - 12/30
Location: Very well located right next to KLCC Park and the very upscale Suria KLCC Mall. It's also close to the KLCC Station on the KJC Line which takes you to KL Sentral for the Airport Train. It's about 45-50 minutes to KUL if you drive it.
Hotel: This is my first ever MO so I had high expectations but not based on any previous experiences. There's a very nice lobby with a two story restaurant which houses the daily breakfast buffet and also a dessert bar and macaron shop. The pool is quite large and it is on a terrace on I believe the 7th floor. Elevator access is key card only which I l like
Check In: Very friendly and helpful agents (every employee I met was very nice and helpful in fact). I was on a FHR Deal and got a sleep mask as a welcome gift, $100 spa credit (which I didn't use), breakfast and a 4 PM check out. When I gave them my Fans of MO number I got a box with chocolate bark inside. There was also a little welcome gift of tea waiting in the room for me.
Room: I had a deluxe room on the 19th floor. It had a large bed with outlets next to it, a large desk with outlets and USB plugs and a really nice bathroom. I liked the toiletries too. There were no noise issues and the Wifi worked very well. I had the hotel do some laundry and it was picked up extremely fast and delivered back early too.
Breakfast: One of the best hotel breakfast buffets I've been to. They had plenty of eastern and western options with an omelet/egg bar, French toast and pancake bar (the best part) and service was excellent too.
I really liked this hotel and would gladly come back.
Location: Very well located right next to KLCC Park and the very upscale Suria KLCC Mall. It's also close to the KLCC Station on the KJC Line which takes you to KL Sentral for the Airport Train. It's about 45-50 minutes to KUL if you drive it.
Hotel: This is my first ever MO so I had high expectations but not based on any previous experiences. There's a very nice lobby with a two story restaurant which houses the daily breakfast buffet and also a dessert bar and macaron shop. The pool is quite large and it is on a terrace on I believe the 7th floor. Elevator access is key card only which I l like
Check In: Very friendly and helpful agents (every employee I met was very nice and helpful in fact). I was on a FHR Deal and got a sleep mask as a welcome gift, $100 spa credit (which I didn't use), breakfast and a 4 PM check out. When I gave them my Fans of MO number I got a box with chocolate bark inside. There was also a little welcome gift of tea waiting in the room for me.
Room: I had a deluxe room on the 19th floor. It had a large bed with outlets next to it, a large desk with outlets and USB plugs and a really nice bathroom. I liked the toiletries too. There were no noise issues and the Wifi worked very well. I had the hotel do some laundry and it was picked up extremely fast and delivered back early too.
Breakfast: One of the best hotel breakfast buffets I've been to. They had plenty of eastern and western options with an omelet/egg bar, French toast and pancake bar (the best part) and service was excellent too.
I really liked this hotel and would gladly come back.
