Which Hotel in Bangkok? (Consolidated thread, started 2016)
#256
Join Date: Sep 2009
Location: Europe
Posts: 2,598
The word going around in Bangkok, in the hospitality industry, was that the hotel suffered a major blow when most of the best staff left when the owner (that lives at the St Regis) dropped the Four Seasons brand.
Things might have improved afterwards, but the treatment of regular guests is not necessarily an indication of the general level of service of an hotel.
Being a long time frequent guest in quite a few properties, I am sometimes surprised of what I hear or read about experiences of other guests in those places.
Things might have improved afterwards, but the treatment of regular guests is not necessarily an indication of the general level of service of an hotel.
Being a long time frequent guest in quite a few properties, I am sometimes surprised of what I hear or read about experiences of other guests in those places.
So it is true, I think, what you describe that the property had a lot of ups and downs, but I suspect this has more to do with the various GMs there and the back and forth. Titiya Chooto had an excellent track record during her FS tenure and knows how to run a successful operation in Thailand. I cannot comment on Patrick Both as I do not know him at all.
The problem of the hotel is first and foremost the many tour buses and groups they accept, which simply should not happen. At all. Then the hardware -- I had hoped Minor would invest more and earlier. I was usually in the Jim Thompson explorer suite, which was acceptable, although showing age. Now finally things seem to be moving forward, but these things demotivate even the best and most caring staff. Market in Bangkok also wasn't easy for a long time. I wish the owner had a more focused approach with this property, but it seemed they didn't know what they would do with it. But I don't believe all that many people left, why would they? FS on the river is far from finished.
There are some here who know this hotel inside out, MikeFromTokyo and vuittonsofstyle for example -- many valuable contributions over the years, they should know.
#257
Join Date: Jan 2009
Location: BKK
Posts: 6,741
The word going around in Bangkok, in the hospitality industry, was that the hotel suffered a major blow when most of the best staff left when the owner (that lives at the St Regis) dropped the Four Seasons brand.
Things might have improved afterwards, but the treatment of regular guests is not necessarily an indication of the general level of service of a hotel.
Being a long time frequent guest in quite a few properties, I am sometimes surprised of what I hear or read about experiences of other guests in those places.
Things might have improved afterwards, but the treatment of regular guests is not necessarily an indication of the general level of service of a hotel.
Being a long time frequent guest in quite a few properties, I am sometimes surprised of what I hear or read about experiences of other guests in those places.
By the way, the owner also owns the St. Regis, but that is not in fact his primary residence to the best of my knowledge.
Last edited by MikeFromTokyo; Oct 20, 2017 at 12:31 pm
#259
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,784
I was told that William Heinecke lived in the Penthouse of the St Regis by a manager of that hotel, but that was a few years ago and I would not be surprised if he had other residences.
I knew about the St Regis, but only recently was I told that the Minor group also owned the JW Marriott on Sukhumvit.
#260
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I am certainly no regular at Anantara Siam Bangkok, but had a number of stays there throughout the years and I am familiar with StR. I wouldn't call it a major blow and I certainly don't think it was all that bad after the departure of FS. Actually I saw most of the familiar faces and they were equally caring. I really felt they continued to serve the loyal local community, as well as the many guests and travelers from around the world. What I was missing was consistency.
So it is true, I think, what you describe that the property had a lot of ups and downs, but I suspect this has more to do with the various GMs there and the back and forth. Titiya Chooto had an excellent track record during her FS tenure and knows how to run a successful operation in Thailand. I cannot comment on Patrick Both as I do not know him at all.
The problem of the hotel is first and foremost the many tour buses and groups they accept, which simply should not happen. At all. Then the hardware -- I had hoped Minor would invest more and earlier. I was usually in the Jim Thompson explorer suite, which was acceptable, although showing age. Now finally things seem to be moving forward, but these things demotivate even the best and most caring staff. Market in Bangkok also wasn't easy for a long time. I wish the owner had a more focused approach with this property, but it seemed they didn't know what they would do with it. But I don't believe all that many people left, why would they? FS on the river is far from finished.
There are some here who know this hotel inside out, MikeFromTokyo and vuittonsofstyle for example -- many valuable contributions over the years, they should know.
So it is true, I think, what you describe that the property had a lot of ups and downs, but I suspect this has more to do with the various GMs there and the back and forth. Titiya Chooto had an excellent track record during her FS tenure and knows how to run a successful operation in Thailand. I cannot comment on Patrick Both as I do not know him at all.
The problem of the hotel is first and foremost the many tour buses and groups they accept, which simply should not happen. At all. Then the hardware -- I had hoped Minor would invest more and earlier. I was usually in the Jim Thompson explorer suite, which was acceptable, although showing age. Now finally things seem to be moving forward, but these things demotivate even the best and most caring staff. Market in Bangkok also wasn't easy for a long time. I wish the owner had a more focused approach with this property, but it seemed they didn't know what they would do with it. But I don't believe all that many people left, why would they? FS on the river is far from finished.
There are some here who know this hotel inside out, MikeFromTokyo and vuittonsofstyle for example -- many valuable contributions over the years, they should know.
At Anantara Siam Bangkok, if you are one of their high end guests, it is most definitely a luxury hotel of the highest order. They treat me so well, in fact, that I see no reason to even try some of their newer competition in the vicinity.
Last edited by MikeFromTokyo; Oct 20, 2017 at 1:31 pm
#261
...but it's beautiful, at least from what's shown...
http://atelierdonatiencarratier.com/...kup-residence/
Cheers & Safe Travels. ^
http://atelierdonatiencarratier.com/...kup-residence/
Cheers & Safe Travels. ^
#262
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I was only reporting what I heard from several managers working in various Bangkok hotels, a few months after the hotel joined the chain of hotels owned by Mr. Heinecke of Minor Intl.
I was told that William Heinecke lived in the Penthouse of the St Regis by a manager of that hotel, but that was a few years ago and I would not be surprised if he had other residences.
I knew about the St Regis, but only recently was I told that the Minor group also owned the JW Marriott on Sukhumvit.
I was told that William Heinecke lived in the Penthouse of the St Regis by a manager of that hotel, but that was a few years ago and I would not be surprised if he had other residences.
I knew about the St Regis, but only recently was I told that the Minor group also owned the JW Marriott on Sukhumvit.
I suspect his living in the penthouse was more of a PR piece. To the best of my knowledge the penthouse is still for sale, and I believe is also sometimes bookable as an hotel accommodation through StR.
Also, JW Marriott Bangkok definitely is NOT a Minor property. The former riverside Marriott and the Pattaya Marriott are still Minor properties, under Anantara and Avani flags (respectively). They also still own the JW Marriott Phuket.
#263
The JW Marriott Bangkok is owned by The Erawan Group PLC.
Please see:
http://www.theerawan.com/en/our_busi...ts/jw_marriott
Cheers & Safe Travels. ^
Please see:
http://www.theerawan.com/en/our_busi...ts/jw_marriott
Cheers & Safe Travels. ^
#264
Join Date: Sep 2009
Location: Europe
Posts: 2,598
I've stayed in the Penthouse and naturally, the quality and finishes are on an entirely different level compared to the rest of the hotel. It is that special. I was used to John Jacob Suites or the Royal Suite and the Penthouse (in the residences part of the tower) is unique. Different contractor, different designer and different investment. Definitely high end, hotel also does a great amenity set-up.
IIRC at least one other person on FT stayed there. Was it JohnRain?
#265
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Penthouse is often used for meetings, small receptions, etc. I think you are right about this.
I've stayed in the Penthouse and naturally, the quality and finishes are on an entirely different level compared to the rest of the hotel. It is that special. I was used to John Jacob Suites or the Royal Suite and the Penthouse (in the residences part of the tower) is unique. Different contractor, different designer and different investment. Definitely high end, hotel also does a great amenity set-up.
IIRC at least one other person on FT stayed there. Was it JohnRain?
I've stayed in the Penthouse and naturally, the quality and finishes are on an entirely different level compared to the rest of the hotel. It is that special. I was used to John Jacob Suites or the Royal Suite and the Penthouse (in the residences part of the tower) is unique. Different contractor, different designer and different investment. Definitely high end, hotel also does a great amenity set-up.
IIRC at least one other person on FT stayed there. Was it JohnRain?
Last edited by MikeFromTokyo; Oct 20, 2017 at 7:05 pm
#266
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,784
The JW Marriott Bangkok is owned by The Erawan Group PLC.
Please see:
http://www.theerawan.com/en/our_busi...ts/jw_marriott
Cheers & Safe Travels. ^
Please see:
http://www.theerawan.com/en/our_busi...ts/jw_marriott
Cheers & Safe Travels. ^
Either my source was erroneous or he was talking about the JW Marriott in Phuket and I misunderstood.
http://www.minorinternational.com/MBiz/Hotel.php
#267
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,784
I would not be able to say either way, but the manager from the St Regis, that I knew, used to see him very frequently. That was during the first years of the hotel. She was the one that had told me that he lived there.
#268
Join Date: Jan 2009
Location: BKK
Posts: 6,741
deleted
Last edited by MikeFromTokyo; Oct 23, 2017 at 2:38 pm
#269
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,289
During a recent StR, I was also told that the Penthouse is used by the owner.
#270
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,521
As a data point we generally always stay at the StR in top floor suites.
We decided to try the PH for one night into Asia and on our last night out. After the first night I cancelled the later stay. It just doesn't cut it.
I have full reviews in each thread https://www.flyertalk.com/hotel-revi...provement-2096 and https://www.flyertalk.com/hotel-revi...is-bangkok-334
We decided to try the PH for one night into Asia and on our last night out. After the first night I cancelled the later stay. It just doesn't cut it.
I have full reviews in each thread https://www.flyertalk.com/hotel-revi...provement-2096 and https://www.flyertalk.com/hotel-revi...is-bangkok-334