All things Mandarin Oriental...
Apr 7, 2018, 6:05 pm
#76
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,048
Jul 5, 2018, 9:03 pm
#77
Join Date: Jan 2017
Posts: 66
They used to be a solid choice. Had many enjoyable stays at Bangkok, Tokyo, KL, HK but something changed. It must be beancounters or a corporate mindset that they can do no wrong. Success breeds contempt and I think that's what I see in a lot of negative stay posts on MO.
Jul 6, 2018, 8:26 pm
#78
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Jul 6, 2018, 9:40 pm
#79
Join Date: Nov 2007
Posts: 2,946
Jul 8, 2018, 2:22 am
#80
Join Date: Mar 2017
Location: Phuket
Posts: 69
Rooms have been renovated badly but not the bathrooms, comfortable and clean, nothing special.
Food at the lounge is plentiful and generally very good, we never use the restaurants in the main part of the hotel. They have swapped the champagne for sparkling wine and there is no lunch offering at weekends, only afternoon tea.
Service is good and location perfect for shopping.
Fans of the MO get a choice of benefits when booking.
Best choice for KL at the moment.
Jul 12, 2018, 10:29 am
#81
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Stopped there beginning of June for 3 nights with Club lounge access.
Rooms have been renovated badly but not the bathrooms, comfortable and clean, nothing special.
Food at the lounge is plentiful and generally very good, we never use the restaurants in the main part of the hotel. They have swapped the champagne for sparkling wine and there is no lunch offering at weekends, only afternoon tea.
Service is good and location perfect for shopping.
Fans of the MO get a choice of benefits when booking.
Best choice for KL at the moment.
Rooms have been renovated badly but not the bathrooms, comfortable and clean, nothing special.
Food at the lounge is plentiful and generally very good, we never use the restaurants in the main part of the hotel. They have swapped the champagne for sparkling wine and there is no lunch offering at weekends, only afternoon tea.
Service is good and location perfect for shopping.
Fans of the MO get a choice of benefits when booking.
Best choice for KL at the moment.
Not now the Four Seasons KL has opened. This is looking to be by far the best option.
Jul 14, 2018, 5:53 am
#83
Join Date: Aug 2011
Posts: 710
What's happening with the MO Beijing Qianmen? The concept art looked amazing, but as usual with MO, things get delayed because they wont make a profit. Yawn.
Just open the damn thing, or sell it to a growing hotelier like Six Senses/Alila.
Just open the damn thing, or sell it to a growing hotelier like Six Senses/Alila.
Jul 14, 2018, 6:04 am
#84
Join Date: Sep 2009
Location: Europe
Posts: 2,598
Just heard that Mandarin Oriental Hyde Park, London was without A/C after their fire-related incident last month. From what I gather, various HVAC chiller units on the hotel's roof have been successfully replaced and I hope the hotel will re-open sooner than later.
Jul 14, 2018, 6:06 am
#85
Join Date: Dec 2008
Location: Jakarta
Programs: Krisflyer PPS, SPG, Hyatt GoldPassport, Shangri-la Golden Circle, British Airways ExecClub
Posts: 1,244
MO Hotels seems to have very bad luck with fire. Besides the London property, I recalled many years ago, the new MO Beijing that was supposed to open to coincide with the 2008 Beijing olympics was burned down as well before it could open.
Jul 31, 2018, 8:27 am
#86
Join Date: Sep 2006
Location: France
Posts: 971
Just saw on FB:
Mandarin Oriental Hotel Group has announced today that it has taken over management of CastaDiva Resort & Spa, an existing resort on Lake Como, Italy. The property will be rebranded as Mandarin Oriental, Lake Como in spring 2019 following a refurbishment of facilities. This will be Mandarin Oriental’s first resort in western Europe and will complement the Group’s Milan hotel.
Located on the shores of Lake Como, and surrounded by lush botanic parkland, the resort is a landmark of historic importance, comprising 76 spacious rooms and suites housed in nine villas, dating from the 19th Century. Two of the villas will be bookable in their entirety giving guests their own private retreat. Almost all accommodation has lake views that can be enjoyed from either a balcony or terrace. The resort features four restaurants and bars, including a lakeside terrace for al fresco dining, a large spa with an indoor swimming pool and an outdoor floating pool on the lake. There is also a variety of social and meeting facilities in the resort’s grounds. “We are delighted to be extending the Mandarin Oriental brand to the shores of Lake Como which has long been a destination of choice for luxury travellers. We look forward to bringing the Group’s exemplary service to the resort and to working with our partners to create one of Italy’s most exclusive properties,” said James Riley, Group Chief Executive of Mandarin Oriental Hotel Group.
Mandarin Oriental Hotel Group has announced today that it has taken over management of CastaDiva Resort & Spa, an existing resort on Lake Como, Italy. The property will be rebranded as Mandarin Oriental, Lake Como in spring 2019 following a refurbishment of facilities. This will be Mandarin Oriental’s first resort in western Europe and will complement the Group’s Milan hotel.
Located on the shores of Lake Como, and surrounded by lush botanic parkland, the resort is a landmark of historic importance, comprising 76 spacious rooms and suites housed in nine villas, dating from the 19th Century. Two of the villas will be bookable in their entirety giving guests their own private retreat. Almost all accommodation has lake views that can be enjoyed from either a balcony or terrace. The resort features four restaurants and bars, including a lakeside terrace for al fresco dining, a large spa with an indoor swimming pool and an outdoor floating pool on the lake. There is also a variety of social and meeting facilities in the resort’s grounds. “We are delighted to be extending the Mandarin Oriental brand to the shores of Lake Como which has long been a destination of choice for luxury travellers. We look forward to bringing the Group’s exemplary service to the resort and to working with our partners to create one of Italy’s most exclusive properties,” said James Riley, Group Chief Executive of Mandarin Oriental Hotel Group.
Jul 31, 2018, 10:07 am
#88
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Casta Diva is a beautiful hotel. Having stayed there, I loved it, but the food and service were probably the worst I have ever experienced, so hopefully MO will put this right. The Spa also needs tons of work as, currently, it is eclectic to say the least.
Sep 21, 2019, 12:11 pm
#89
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 2,374
Sep 22, 2019, 5:20 pm
#90
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Does anyone know how Mandarin's Best Rate Promise actually works? I submitted a claim based on a rate I found for an APAC Mandarin location that was significantly lower on a 3rd-party site, and it has gone completely ignored one week later. I even submitted it twice thinking maybe it didn't go through. The website claims 2 business days. The US Reservations call center had no recourse, and couldn't even offer an email or phone number to reach out to.
This seems like a scam and leaves a very bad taste in my mouth. It's almost like they are just waiting out the claim until the rate I found disappears and they can just deny it.
This seems like a scam and leaves a very bad taste in my mouth. It's almost like they are just waiting out the claim until the rate I found disappears and they can just deny it.
