All things Mandarin Oriental...
May 16, 2016, 6:43 am
#16
Suspended
Original Poster
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Not that it's of much significance, but I just found it interesting that Jean-Michel Gathy's firm website confirms they are working on the MO Bali:
http://www.denniston.com.my/webpagev2/projects.html
http://www.denniston.com.my/webpagev2/projects.html
It's also apparent that putting that sort of project on a contractors website makes them look really, really good.
Jan 1, 2018, 11:35 am
#17
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 2,377
On my last visit to the MO DC, i stayed in a club room with access to the Club lounge. However I had to check-in/out in the main lobby and wait about 5 minutes, but according to their website I should have done that in the Club lounge. Should I complain?
Jan 1, 2018, 11:44 am
#18
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Why? Were the five minutes a hardship? If that’s the worst thing that happened, it does not sound like it was that bad. While that should have been proactively offered, there are possible reasons why they might have to do it at the front desk.
Jan 1, 2018, 1:34 pm
#19
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
LOL, really? Pick your battles.
Jan 1, 2018, 4:14 pm
#20
Join Date: May 2016
Posts: 393
Of mixed feelings about things like this. While in the grand scheme of things 5 minutes of waiting isn’t a big deal, it is a bit of a pet peeve of mine when I have to wait at a front desk for service in a 5* hotel. Queuing is hardly the epitome of luxury
Jan 1, 2018, 4:56 pm
#21
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Times like that, just march to the lounge and demand check-in there. Easy peasy.
Jan 1, 2018, 6:05 pm
#22
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
Yes. Ask for a full refund for your stay and unlimited free stays at ALL MO moving forward. It's only reasonable to expect this for the trauma they put you through.
Jan 1, 2018, 6:36 pm
#23
Join Date: Jan 2009
Location: BKK
Posts: 6,741
It could be that the club lounge was closed at tge time of arrival, or that the hotel though that check in at the front desk would be faster than going to the club lounge, which may have been busy already with other guests.
But, I totally think the guest should be refunded for the stay. And perhaps comped suite stays in Bangkok, Hong Kong, Tokyo, and Paris inclusive of full board as a gesture of goodwill!
Jan 1, 2018, 6:51 pm
#24
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Lots of vitriol seems to be pointed re: Club lounge check in.... but in general I've always found Club Lounge check in to be a waste, unless someone manages to intercept me before I come close to the front desk... many times I've waited online at the front desk and when I got to the desk they've said "oh let us check you in in the lounge"... I always decline as I'm already perfectly positioned for checkin....
FDW
FDW
Jan 2, 2018, 12:25 am
#26
Join Date: Jun 2008
Posts: 297
Care to elaborate? Even though the MO isn't my first or even second choice in Hong Kong, it still has a very good reputation on this forum.
Jan 2, 2018, 12:28 am
#27
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Oh dear , what happened ?
They had to do some recovery last month when we stayed , eventually they gave as 2 suites to occupy .
Strange situation as we are usually in a particular suite ..
We had come from TUH after “ lunch “ / late afternoon , so they had had ample time to sort things . Had even popped by the day before , so they were rather surprised as we had not checked in
Was just about to email them about another stay . Also , for MOBKK this month .
There are no club floors for these 2 MOs .
Jan 2, 2018, 12:43 am
#28
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Jan 2, 2018, 7:32 am
#29
Join Date: Jul 2004
Location: BER
Programs: Amanjunkie, LH SEN
Posts: 750
Lousy food and mediocre service at MO Singapore
Just stayed at MO Singapore.
For my taste, it has the absolutely best Singapore location & really the best possible views from the Marina Bay Club Suites.
These suites have in fact much better views than the larger suites, which are strangely looking towards office buildings at the back...?!?
But: astonishingly lousy food and mediocre service! Especially executive lounge service & food felt like a mediocre airport lounge, and really low quality breakfast food in both lounge and breakfast restaurant! The bread was soft like in the cheapest supermarket...
Only Italian Restaurant with good food and good service.
Strange, how much worse regarding food, design and service than for example MO BKK or MO Munich. There must be a major problem in the MO headquarters when the brand is so volatile in its quality....
For my taste, it has the absolutely best Singapore location & really the best possible views from the Marina Bay Club Suites.
These suites have in fact much better views than the larger suites, which are strangely looking towards office buildings at the back...?!?
But: astonishingly lousy food and mediocre service! Especially executive lounge service & food felt like a mediocre airport lounge, and really low quality breakfast food in both lounge and breakfast restaurant! The bread was soft like in the cheapest supermarket...
Only Italian Restaurant with good food and good service.
Strange, how much worse regarding food, design and service than for example MO BKK or MO Munich. There must be a major problem in the MO headquarters when the brand is so volatile in its quality....
Jan 2, 2018, 8:07 am
#30
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
I don't think anyone is astonished by the lousy food and mediocre service at MO Singapore surely? It's well known for being a pretty poor hotel, even for Singapore, a city with not many great hotels.