Rome Luxury Hotel
Mar 26, 2018, 4:50 am
#61
Join Date: Jan 2013
Location: UK
Posts: 1,644
If you stay at the Raphael you should check out the food policy. I fancied the Meier suites and liked the location of the hotel. It's also R&C so I hoped for an upgrade. However, the food is vegetarian only and that rather put me off which is one reason we ended up at Hotel Forty-Seven. I discount all the American chain hotels in Rome and they are not in the right locations for me. I've stayed at the Hassler and favour it as it's locally owned and not a chain but it's still far from the main sightseeing which for me is all about Ancient Rome.
By the way, if you stay at the Raphael or find yourself at the Pantheon there is a fabulous restaurant nearby - Armando al Pantheon. It's rare to find a serious restaurant so close to a tourist hot-spot but this is the real thing - buzzy and authentic Roman food.
By the way, if you stay at the Raphael or find yourself at the Pantheon there is a fabulous restaurant nearby - Armando al Pantheon. It's rare to find a serious restaurant so close to a tourist hot-spot but this is the real thing - buzzy and authentic Roman food.
Jun 15, 2018, 5:40 am
#63
Join Date: Oct 2008
Location: BOS
Programs: AmEx Gold PR, BoA Plat Priv
Posts: 73
I'm staying at Rome Cavalieri at the moment, and I'm unpleasantly surprised by the spotty service. I hope this is an exception (perhaps the hotel is full and the staff temporarily overwhelmed) rather than a rule, as it rather spoils the otherwise fine experience here.
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
Jun 15, 2018, 10:14 am
#64
Join Date: Jul 2015
Posts: 1,028
I'm staying at Rome Cavalieri at the moment, and I'm unpleasantly surprised by the spotty service. I hope this is an exception (perhaps the hotel is full and the staff temporarily overwhelmed) rather than a rule, as it rather spoils the otherwise fine experience here.
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
Jun 15, 2018, 11:22 am
#65
Join Date: Feb 2009
Location: SF
Programs: UA MM, AA 2MM, Bonvoy LTP, HH Dia
Posts: 1,132
I'm staying at Rome Cavalieri at the moment, and I'm unpleasantly surprised by the spotty service. I hope this is an exception (perhaps the hotel is full and the staff temporarily overwhelmed) rather than a rule, as it rather spoils the otherwise fine experience here.
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
When I arrived yesterday, my room was supposed to be ready by 3pm, but it wasn't. I only got the keys at 4pm and went up, while they promised to send the luggage. The luggage didn't arrive until 4:45pm, after repeated calls to the concierge and empty promises "it's on its way". After spending ~15hrs on the road with a 3yo, this was a rather unnecessary inconvenience, and the inaccurate promises made it much worse.
The front desk promised to install a rollaway bed in the room by 7pm. After going out, I returned round 9pm and asked the front desk in passing if the bed was installed; they said it was. But it wasn't! I had to ask for it again the next day.
As I write this, I'm awaiting an ironing board I ordered about half an hour ago. So far I've had to call the front desk twice. Let's see if that suffices.
Going by this, I can hardly tell I'm at a Waldorf-Astoria; I'd be forgiven for assuming I accidentally entered a local Holiday Inn. :/
Separately, has anyone stayed at the Fendi Private Suites? Looked fun, so I booked it for the first 3 nights of our trip before heading north.
Jun 15, 2018, 12:12 pm
#66
Join Date: Oct 2008
Location: BOS
Programs: AmEx Gold PR, BoA Plat Priv
Posts: 73
Got the ironing board after only two calls, yay! 😂 But now the malfunctioning key card required two trips to the front desk from the room. 🙄
I doubt you need to be a Cavalieri guest to dine at La Pergola. But reservations are extremely difficult to come by, even by Cavalieri concierge.
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
Sorry to hear this-- was considering spending the final night of our Italy trip (later this summer) at the Cavalieri, but it's a Sunday night, so La Pergola isn't open, which was one of the main reasons for us to try it out. Last trip to Rome we stayed at the St Regis, which I didn't find to be particularly impressive or luxurious. Then again, I think they've since remodeled, so maybe it's a bit nicer now
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
Last edited by RichardInSF; Jun 19, 2018 at 6:59 am Reason: Consecutive posts by same member
Jun 15, 2018, 2:37 pm
#67
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,517
I doubt you need to be a Cavalieri guest to dine at La Pergola. But reservations are extremely difficult to come by, even by Cavalieri concierge.
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
Jun 15, 2018, 3:12 pm
#68
Join Date: Jul 2015
Posts: 1,028
I doubt you need to be a Cavalieri guest to dine at La Pergola. But reservations are extremely difficult to come by, even by Cavalieri concierge.
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
Just came back from afternoon tea at St. Regis, and the renovated lobby is very nice (I recall previously seeing photos of it here in a trip report). The tea itself was mediocre, with clumsy and inattentive service.
My stay at the St. Regis during their renovation in 2016 was nothing to write home about. I had an amazing stay at the SPG Design hotel, G-Rough. Very small and boutique with only 10 suites in the entire hotel but it allows the staff to really get to know you one on one and accommodate everything you need.
Jun 15, 2018, 3:18 pm
#69
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,517
My stay at the St. Regis during their renovation in 2016 was nothing to write home about. I had an amazing stay at the SPG Design hotel, G-Rough. Very small and boutique with only 10 suites in the entire hotel but it allows the staff to really get to know you one on one and accommodate everything you need.
Jun 15, 2018, 5:07 pm
#70
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
We stayed at the St Regis Rome in Oct 2017 and had a very nice stay, actually—even as the renovations were still ongoing. (The renovations of public spaces was finished this past winter, and the rooms/suites renovation is expected to be completed by early next month.)
St Regis Rome: a spectacularly beautiful and wonderful hotel even amidst renovation
The public spaces at the St Regis are spectacular and among the best we’ve seen in many cities. Certainly, they are the nicest we saw in Rome among the Eden, Hassler, Manfredi, etc.
Service for us overall was very good, though we did have a few misses. Considering the hotel was in the midst of a massive renovation, I’d say the hotel did pretty well. That being said, we’ve heard here on FT about comparable or far worse happening at even higher price points at the Eden, Hassler, de Russie, and Cavalieri.
For us, we’d unquestionably return to the St Regis in Rome. The Eden, Hassler, de Russie, Manfredi, and even JK Place and Fendi are usually as expensive if not more expensive, to boot.
St Regis Rome: a spectacularly beautiful and wonderful hotel even amidst renovation
The public spaces at the St Regis are spectacular and among the best we’ve seen in many cities. Certainly, they are the nicest we saw in Rome among the Eden, Hassler, Manfredi, etc.
Service for us overall was very good, though we did have a few misses. Considering the hotel was in the midst of a massive renovation, I’d say the hotel did pretty well. That being said, we’ve heard here on FT about comparable or far worse happening at even higher price points at the Eden, Hassler, de Russie, and Cavalieri.
For us, we’d unquestionably return to the St Regis in Rome. The Eden, Hassler, de Russie, Manfredi, and even JK Place and Fendi are usually as expensive if not more expensive, to boot.
Last edited by bhrubin; Jun 15, 2018 at 5:12 pm
Sep 22, 2018, 7:15 am
#72
Join Date: Jan 2015
Location: England
Posts: 1,361
Here's something I wrote before on it, after our stay in June.
I enjoyed it, but for me it just lacked those facilities I appreciate in a hotel: lounge area or proper spa. The food was good, I like the location and we were in a really nice suite, but I still don’t feel it’s quite a destination hotel, i.e. a place you’d go just for the hotel. If you wanted to be in Rome, it’s a good option and the views are beautiful. We also went to Hotel de Russie for lunch and I was honestly surprised how nice it was: loved the garden, loved their spa and the rooms were nowhere near as bad as they looked on the website. From my view, I’d recommend Eden, particularly for the rooms and views, but I think we’d give Hotel de Russie a go next time. Eden did nothin wrong and the service was spot on, but it's the same reason like why I don’t stay at The Beaumont as much: I prefer extra facilities in a hotel to truly love it.
Last edited by MacMyDay; Sep 22, 2018 at 7:20 am
Sep 22, 2018, 7:37 am
#73
formerly htang333
Join Date: Apr 2014
Location: Wi-Fi
Programs: Virtuoso, Top Ranked: Four Seasons (Top 25 Advisor), AMAN (Top 50), Rosewood, Hyatt Prive, etc.
Posts: 1,455
@MacMyDay Thank you dearly!!! But how do you know I have a face? I could easily be a bot, and let's just call me Skynet, for now.
Sep 23, 2018, 7:40 am
#74
Join Date: Jul 2012
Location: SIN
Programs: CX DM
Posts: 125
we have visited since the renovation. nice hard product. good food. Beware room categories; we had to ask for a downgrade from our supposed "upgrade"; category designations are fundamentally incorrect in some cases so make sure you get detailed specific room descriptions. Service a mixed bag; staff range from excellent (admittedly not many of them) to easily-confused to downright unhelpful.
Sep 23, 2018, 2:37 pm
#75
formerly htang333
Join Date: Apr 2014
Location: Wi-Fi
Programs: Virtuoso, Top Ranked: Four Seasons (Top 25 Advisor), AMAN (Top 50), Rosewood, Hyatt Prive, etc.
Posts: 1,455
we have visited since the renovation. nice hard product. good food. Beware room categories; we had to ask for a downgrade from our supposed "upgrade"; category designations are fundamentally incorrect in some cases so make sure you get detailed specific room descriptions. Service a mixed bag; staff range from excellent (admittedly not many of them) to easily-confused to downright unhelpful.
Booking for a client with very strict requirements. Current front runner is the Bellavista Penthouse which occupy the entire 6th floor but lacks the ability to connect to a second bedroom, which is needed for child and nanny. So, working to find a solution but also great to know the service can be inconsistent. I'll be sure to push on that a bit with the team.
Between you and MacMyDay's feedback, very happy to receive confirmation that the hard product was renovated nicely.