The Ultimate Guide to Four Seasons Hotels & Resorts
Dec 24, 2018, 8:48 am
#526
Join Date: May 2016
Posts: 393
Replying to CityFlyer,
Well, this is annoying.
I have a trip planned for the end of January, and I was hoping this place didn't suck. I was not impressed with the FS Bora Bora soft product, and it sounds like the FS Lanai might be a similar experience.
I do have food sensitivities, but nothing that's immediately life threatening, so if they manage to not actually poison us, we'll survive the vacation, but at $1,000+ per night, "Didn't Die!" is not a great recommendation!
Thanks for providing the info. This time, we're booked through a FSPP agent - mostly because American Express FHR is in a state of flux (i.e. is completely sucking) for 2019 bookings. If this works out, I may use a TA more often!
Well, this is annoying.
I have a trip planned for the end of January, and I was hoping this place didn't suck. I was not impressed with the FS Bora Bora soft product, and it sounds like the FS Lanai might be a similar experience.
I do have food sensitivities, but nothing that's immediately life threatening, so if they manage to not actually poison us, we'll survive the vacation, but at $1,000+ per night, "Didn't Die!" is not a great recommendation!
Thanks for providing the info. This time, we're booked through a FSPP agent - mostly because American Express FHR is in a state of flux (i.e. is completely sucking) for 2019 bookings. If this works out, I may use a TA more often!
That said, if tickets are already booked, you should look forward to your stay (and maybe triple check that whatever you have a sensitivity to isn’t in your food
).
Dec 30, 2018, 12:16 pm
#527
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
First time reading this thread about Four Seasons.
I wonder what would be the strong point of Four Seasons hotels?
Just did a stay in FS Jakarta and it was quite disappointing.
I wonder what would be the strong point of Four Seasons hotels?
Just did a stay in FS Jakarta and it was quite disappointing.
Dec 30, 2018, 12:21 pm
#528
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
there was never a time when any brand would never have any bad stay / property
FS jakarta: if 'best' in city for someone not regular elsewhere, that's market not FS
FS has mixed reports in kuala lumpur thread, includes at least 2 positive recently
FS (etc) regulars can get (& report) similar treatment as marriott (etc) regulars
preferences & values vary re: service including flexibility ; hard product ; dining
'brands' are 'dead' (aman only unique for room count, not everyone cares about it)
but likely top brands retain average that is big jump up from the biggest brands
FS jakarta: if 'best' in city for someone not regular elsewhere, that's market not FS
FS has mixed reports in kuala lumpur thread, includes at least 2 positive recently
FS (etc) regulars can get (& report) similar treatment as marriott (etc) regulars
preferences & values vary re: service including flexibility ; hard product ; dining
'brands' are 'dead' (aman only unique for room count, not everyone cares about it)
but likely top brands retain average that is big jump up from the biggest brands
Last edited by Kagehitokiri; Dec 30, 2018 at 3:12 pm
Dec 30, 2018, 9:25 pm
#529
Join Date: Apr 2013
Location: MEL
Programs: QFF, AA, LM, EY
Posts: 762
Dec 31, 2018, 12:53 am
#530
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Just curious as fs as a chain seems very highly regarded by many.
Obviously my sample size (1stay) is very small. I might have future fs stays at other locations though.
Obviously my sample size (1stay) is very small. I might have future fs stays at other locations though.
Dec 31, 2018, 4:55 am
#531
Join Date: Oct 2010
Programs: Hyatt Globalist
Posts: 404
The thing I do like about FS is their app and in room iPad for communicating with the property staff (IRD, water, turndown, etc) which I find to be highly effective and user friendly when the staff is on point.
Dec 31, 2018, 5:52 am
#532
Join Date: May 2016
Posts: 393
I do think FS as a whole tends to be better than RC, StR, MO, WA etc.. so it’s probably the best of the large lux chains
Dec 31, 2018, 7:49 am
#533
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
29 MO after 4 new reflags
114 FS plus >
2 early 2019 - bengaluru, boston
4 mid 2019 - philadelphia, napa, cabo, montreal
1 late 2019 - madrid
great point below, FS had history of incredible hiring vs how most handle hiring. it matters.
114 FS plus >
2 early 2019 - bengaluru, boston
4 mid 2019 - philadelphia, napa, cabo, montreal
1 late 2019 - madrid
great point below, FS had history of incredible hiring vs how most handle hiring. it matters.
Last edited by Kagehitokiri; Dec 31, 2018 at 10:23 am
Dec 31, 2018, 9:37 am
#534
Join Date: Sep 2009
Location: Europe
Posts: 2,600
FS is about people, and not only limited to marketing. I am not worried yet about culture, though with many openings increasingly difficult to nurture the teams all around.
On a different note, today is last official day of J. Allen Smith, with no replacement found as yet and CFO taking over tomorrow as acting. We shall see. I hear they are very selective, which is great -- this has been the case with a quite a few GM appointments which were great. Though we should not forget EMEA still reeling from Jumeirah's hostile takeovers.
On a different note, today is last official day of J. Allen Smith, with no replacement found as yet and CFO taking over tomorrow as acting. We shall see. I hear they are very selective, which is great -- this has been the case with a quite a few GM appointments which were great. Though we should not forget EMEA still reeling from Jumeirah's hostile takeovers.
Dec 31, 2018, 12:24 pm
#535
Join Date: Sep 2018
Posts: 167
A few Four Seasons properties are some of my favourite hotels of all time. Those are The Nam Hai (Hoi An, Vietnam), Tented Camp Golden Triangle (Chiang Rai, Thailand), Maldives Landaa Giraavaru, George V (Paris, France), Seychelles, and Seychelles Desroches Island.
When Four Seasons delivers, they really deliver.
Dec 31, 2018, 2:25 pm
#536
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
And for fs, it was my first time stay there, so I really dont have any expectation about personalised service.
however the staff there (fs jakarta) really disorganised and sometimes clueless about the benefits.
check in is slow due to only 1 reception available.
and it took longer due to there are no proper queue. People barge straight to the reception desk and it was quite messy.
club benefit (hotel dont have club lounge but the benefit is provided at hotel own bar) is not explained properly when check in. Have to ask staff for explanations and they seems unsure about it.
one particular benefit, 4pm late check out is not granted straight away (only need 2pm check out but somehow staff only grant 1pm)
on the check out date, i asked again if i can have 2pm check out they finally agreed.
hopefully it just their bad day
forgot to add, supposedly i got “personalised in room check in” as part of the suite benefit but apparently no one even bother.
Last edited by kaizen7; Dec 31, 2018 at 2:34 pm
Dec 31, 2018, 7:23 pm
#537
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
FS is about people, and not only limited to marketing. I am not worried yet about culture, though with many openings increasingly difficult to nurture the teams all around. On a different note, today is last official day of J. Allen Smith, with no replacement found as yet and CFO taking over tomorrow as acting. We shall see. I hear they are very selective, which is great -- this has been the case with a quite a few GM appointments which were great.
Originally Posted by J. Allen Smith
what really impressed me was that...The people of Four Seasons were as authentic when I was on the inside as they appeared to be when I was on the outside. There was never this Doctor Jekyll and Mr. Hyde moment. Where I felt like, jeez I was hoodwinked in some way. So, the quality of the people in the company is absolutely extraordinary. And that is something that being part of the Four Seasons family is something that is very special to me.
80 percent of our pipeline is a mixed use hotel/residential project. And as I said, the hotel wouldn’t get build if it weren’t for the residential piece.
80 percent of our pipeline is a mixed use hotel/residential project. And as I said, the hotel wouldn’t get build if it weren’t for the residential piece.
Jan 1, 2019, 5:40 am
#538
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I did some stays at str, luxcol, or rc. Being rc rewards members, these hotel sure have advantages of knowing my preferences due to rc rewards profile.
And for fs, it was my first time stay there, so I really dont have any expectation about personalised service.
however the staff there (fs jakarta) really disorganised and sometimes clueless about the benefits.
check in is slow due to only 1 reception available.
and it took longer due to there are no proper queue. People barge straight to the reception desk and it was quite messy.
club benefit (hotel dont have club lounge but the benefit is provided at hotel own bar) is not explained properly when check in. Have to ask staff for explanations and they seems unsure about it.
one particular benefit, 4pm late check out is not granted straight away (only need 2pm check out but somehow staff only grant 1pm)
on the check out date, i asked again if i can have 2pm check out they finally agreed.
hopefully it just their bad day
forgot to add, supposedly i got “personalised in room check in” as part of the suite benefit but apparently no one even bother.
Jan 1, 2019, 5:59 am
#539
Join Date: Sep 2009
Location: Europe
Posts: 2,600
Jan 1, 2019, 7:15 am
#540
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052