Rosewood Baha Mar (Baha Mar, Bahamas)
Apr 22, 2015, 1:11 pm
#16
Join Date: Jul 2010
Location: Mem
Programs: Delta GM, Amex Reserve, Amex Plat, JP Morgan Palladium
Posts: 984
Apr 22, 2015, 1:25 pm
#17
Original Poster
Join Date: Jan 2006
Location: New York, NY
Programs: Amex Platinum, Inspirato, UA Spouse of GS,Amanjunkie,Starwood Platinum,Hyatt Diam
Posts: 281
I have had an August 1st booking for quite a while now and am starting to get nervous. Everything I have read indicates that the Chinese contractor and the Chinese owners are in some sort of feud and they are more or less in a work slowdown.
MY TA emailed them for me yesterday and has not heard anything back. This is starting to look a little dicey.
MY TA emailed them for me yesterday and has not heard anything back. This is starting to look a little dicey.
Apr 23, 2015, 2:25 pm
#19
Suspended
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
May 27, 2015, 4:31 pm
#20
Join Date: Mar 2012
Posts: 11
August trip cancelled
The Rosewood Baha Mar just called, and cancelled my August trip there (said the hotel would not be opening in August due to large delay in the construction schedule.
I've probably been lucky, never had a trip cancelled on me before. Definitely a pain, especially since I was bringing a friend and his son with me for a quick break before summer vacation.
I've probably been lucky, never had a trip cancelled on me before. Definitely a pain, especially since I was bringing a friend and his son with me for a quick break before summer vacation.
May 27, 2015, 6:59 pm
#21
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
The Rosewood Baha Mar just called, and cancelled my August trip there (said the hotel would not be opening in August due to large delay in the construction schedule.
I've probably been lucky, never had a trip cancelled on me before. Definitely a pain, especially since I was bringing a friend and his son with me for a quick break before summer vacation.
I've probably been lucky, never had a trip cancelled on me before. Definitely a pain, especially since I was bringing a friend and his son with me for a quick break before summer vacation.
FDW
May 28, 2015, 6:14 pm
#23
Join Date: Mar 2012
Posts: 11
1) I can go to the hotel, from once it opens until November 2016, and get two nights free in a One Bedroom Suite Ocean View (had originally booked a Junior Suite Ocean View) with free breakfast daily and free transportation to and from Nassau Airport. And any airfare related charges turned into credit on resort fees.
or
2) If Atlantis is more expensive than the Rosewood (for a comparable room), they would cover the rate.
Could just be me, but Option 2 seems like a terrible offer.
As far as Option 1 goes, not that I wouldn't reschedule for next year, it's possible, but rescheduling is hard especially when you are trying to bring friends, so am a nervous about accepting the time limited offer. I am going to ask to see if they'll
(a) give me more time
or
(b) make the offer good for any Rosewood hotel. I'm sure I'll be in a city with a Rosewood at some point over the next year.
Aug 22, 2015, 5:53 pm
#24
Join Date: Mar 2012
Posts: 11
Rosewood Hotels wants out of Baha Mar
Looks like Rosewood Baha Mar won't be happening.
http://www.travelweekly.com/Travel-N...ut-of-Baha-Mar
http://www.travelweekly.com/Travel-N...ut-of-Baha-Mar
Sep 11, 2015, 11:08 am
#25
Join Date: Mar 2012
Posts: 11
After cancelling my hotel stay on me, Rosewood is now emailing me saying that the gift certificate for two nights at the Rosewood Baha Mar and $750 resort credit (valid between November 15th, 2015 and October 31st, 2016, can be used at another luxury property within the Baha Mar settings (if and when if opens up) and is not redeemable at another resort within the Rosewood Hotel Group. This despite the gift certificate saying on it that the gift certificate was for the Rosewood Baha Mar.
Seems like a pretty non-luxury way to do business. One of my favorite things about luxury hotels is they usually keep the drama to a minimum, so I can just focus on having a fun vacation. I do feel bad that they made a bad business deal with Baha Mar, but that's not my fault. Instead I'm out $750 in change fees for the flight there, and have negative feelings toward Rosewood.
Seems like a pretty non-luxury way to do business. One of my favorite things about luxury hotels is they usually keep the drama to a minimum, so I can just focus on having a fun vacation. I do feel bad that they made a bad business deal with Baha Mar, but that's not my fault. Instead I'm out $750 in change fees for the flight there, and have negative feelings toward Rosewood.
Last edited by japanesegeek; Sep 11, 2015 at 5:30 pm
Feb 26, 2016, 8:34 am
#27
Original Poster
Join Date: Jan 2006
Location: New York, NY
Programs: Amex Platinum, Inspirato, UA Spouse of GS,Amanjunkie,Starwood Platinum,Hyatt Diam
Posts: 281
Revisiting this thread - has Rosewood offered anyone any compensation for airline change fees, etc?
I'm going to reach back out to Rosewood again and complain about this. Previously they said they would (1) cover our change fees by way of a resort credit to be used on our revised stay dates and (2) then also offered a 2nd trip complimentary for a few nights. Obviously neither of our trips happened or will ever happen. And as a result we are out of pocket or airline change fees.
Wondering if they provided anyone any resolution? Seems poor practice that Rosewood would not at least provide a resort credit at one of their other properties.
I'm going to reach back out to Rosewood again and complain about this. Previously they said they would (1) cover our change fees by way of a resort credit to be used on our revised stay dates and (2) then also offered a 2nd trip complimentary for a few nights. Obviously neither of our trips happened or will ever happen. And as a result we are out of pocket or airline change fees.
Wondering if they provided anyone any resolution? Seems poor practice that Rosewood would not at least provide a resort credit at one of their other properties.
Feb 26, 2016, 8:50 am
#28
Join Date: Jul 2010
Location: Mem
Programs: Delta GM, Amex Reserve, Amex Plat, JP Morgan Palladium
Posts: 984
They have offered absolutely nothing. They told me that it was the job of that particular resort to offer any compensation and because that resort is not ever going to be a Rosewood, then we get nada. I have a little bit of a bad taste in my mouth from it and will not be staying in Rosewoods if there is another decent alternative.
Feb 26, 2016, 9:27 am
#29
Original Poster
Join Date: Jan 2006
Location: New York, NY
Programs: Amex Platinum, Inspirato, UA Spouse of GS,Amanjunkie,Starwood Platinum,Hyatt Diam
Posts: 281
They have offered absolutely nothing. They told me that it was the job of that particular resort to offer any compensation and because that resort is not ever going to be a Rosewood, then we get nada. I have a little bit of a bad taste in my mouth from it and will not be staying in Rosewoods if there is another decent alternative.