I think many of us get the normal experience on our travels even at supposed legendary hotels. - I still find concierges rarely go beyond providing me with a map and circle in where I should go with a pen, 24 butler service that rarely goes beyond "I'm your butler see you when you check out". General Manager's of hotels never seem to bother trying to meet me, which is actually fine because I'm not bothered about meeting them, in the same way I'm not that bothered about meeting the manager of my local cinema or train station - unless there is a problem.

I totally agree. I guess I am about as low-maintenance a guest as it comes (except when I am with my partner :eek:). A lot of posters here seem to revel in name-dropping every experience they have had with a GM, but that goes with the territory of being a GM at a luxury hotel. I would certainly expect them to solve problems when they arise, although my first contact is always with the front desk if the need arises.

one joke about mentioning organic products.

that applies to only one poster.

some here started reading gallivanters before this forum (and many other potential sources) existed.

And this is completely subjective. Everyone's taste is different, even among luxury hotel customers and fans.

Which leads to this next statement.
Firstly, I think getting upset over an internet message board comment is a bit much. But the main point is that disagreeing with someone's view is not a basis to be upset or attempt to demean others opinion by insinuating they aren't as well traveled as you.

Exactly.

OK, we're beginning to rehash old arguments here, so I think the discussion has run its course. I am going to close this thread.

RichardInSF, moderator, luxury hotels

P.S. Law of unintended consequences: All this discussion, pro and con, finally piqued my curiosity, so I just bought one. :)