Kahala v. Halekulani
Jul 12, 2010, 7:54 am
#1
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
Kahala v. Halekulani
We are planning to visit Oahu over the Christmas break this year and comparing Kahala v. Halekulani. We have spent an evening at Halekulani and really enjoyed it, but we have heard good things about Kahala as well. Some of the factors we are considering include;
1. Rooms
2. Service
3. Food
4. Beach
5. Crowd
Your thoughts on any of these factors would be appreciated. Unfortunately, for this trip, we dont have a lot of flexibility to go to another island or at another time of year. Thank you and Mahalo.
2. Service
3. Food
4. Beach
5. Crowd
Jul 12, 2010, 9:11 am
#2
Join Date: Apr 2003
Location: San Francisco, CA
Programs: UA Gold, Fairmont Platinum, IHG Platinum
Posts: 16
Dear mktozd,
I just returned from 8 nights at the Halekulani, my third visit, and have stayed 5 times over the past two years at the Kahala. Residing in San Francisco Hawaii is a close travel destination and I can really relax and unwind when I visit. Both properties are considered 4-5 Star depending on whom you ask but in general both are great options.
In regards to your specific questions, here is my take:
1. Rooms - Kahala completed a major renovation over the past 2 years and have basically revamped all their rooms and suites. New furniture, bedding, flooring, even the walls. They have gorgeous rooms including flat screen TVs, a CD player and a really difficult to use coffee maker. Their rooms are also larger than the comparable category at the Halekulani. However, not all of the rooms include a balcony or even a french balcony. Their category of rooms starts at Mountain View and moves up to Suites with everything in between.
In comparison, Halekulani rooms are slightly smaller and they haven't done a full upgrade for years so their furniture is simple, yet well-maintained but nowhere close in beauty or style to the Kahala. They do have flat panels and very large bathrooms. They do not have quite as many room categories but even their Garden view rooms offer a full balcony with a table, chairs and a chaise lounge. They also offer a large amount of included amenities in the guest rooms such as bathroom amenities including mouthwash, soaps, shampoos etc. Both have twice daily turn down service although the Halekulani includes wireless Internet in the room rate, the Kahala still charges most of the time.
2. Service - this is the point where IMHO they are vastly different. Halekulani is all about service throughout the property. When you check in, they escort you to your room for check-in paperwork, they explain the features of the room and ensure you understand everything, answer any questions, etc. It's just a bit nicer than handling that in the lobby. As a standard the entire staff is trained and works to ensure you are enjoying your visit and it's all about the little things they do to make you feel welcome. Near the pool for example, everyday at 2:00pm the pool staff walks around with a cooler pack offering guests an refreshing fruit bar. At 3:00pm they walk around with ice-cold towels for a quick pick-me-up. They have padded chaise lounge chairs both at the pool and on the lawn. When you arrive a staff member will come to the chairs you select and set up a terrycloth covered pad along with a plush towel in case you need it. They also have bar staff starting at 7:00am walking around to see if you need drinks or food. The valet guys are always quick to offer directions or offer you a cold bottled water for your drive. They also try and learn and remember your name and use it when they can. You just feel like they appreciate your business.
At the Kahala I always felt like a number. Even after my 4th visit, they never even acknowledged my past stays. I would call the front desk and sometimes they would never answer the phone! On the one occassion at the Kahala I asked for a late check-out they acted like I was asking for the moon and really made it seem like a big deal. I usually call for my car, both properties use valet but I always seem to wait at the Kahala for my car to be brought around. It really seems like the management at the Kahala doesn't empower their staff to make decisions because they are very automated in their responses and many don't seem to be happy to work their, even those who have been there for years. In general, their staffing levels are also low. There is a great outside spot called the Verandah where you can have snacks, afternoon tea, drinks, etc. It is a huge area with both inside tables and outside couches and chairs. There is typically only 1 server on except when they have the switchover. I just always felt like they were trying to play catch-up with their business.
3. Food - both hotels have amazing food.
The Kahala has several wonderful options for food: Tokyo Tokyo - Asian food, Hoku's - island cuisine, Plumeria Beach House - all encompasing restaurant, pool food and room service. Yummmmy.
Halekulani also has excellent food too. Orchids - which is primarily seafood, LaMer which is more french (requires a bit dressier attire), House without a Key - which is casual but has a great evening hula show and of course a huge room service menu. When I stay at one hotel I typically drive to the other for their food.
4. Beach - Hands down Kahala has the best beach, period. Lots of room, lots of chairs and it's almost a private beach, plenty of room to lie out too. They have some hammocks and 'occassionally' the staff from the pool will come by to inquire if you need a drink or food but they aren't very consistent so I usually just walk up to the pool grill and order. They do have a nice pool as well. The Halekulani is on Waikiki Beach and their beach erroded years ago so there is really not much of one, you can walk outside their property and get into the ocean but understand if beach is a major factor in your decision on where to stay you will need to walk a few more feet to use the Sheraton beach area. Halekulani really works to make their pool and lawn area nicer to probably offset their lack of beach.
5. Crowd - The Kahala is in Diamonhead/Kahala so off the beaten path. You will absolutely need a car but it does offer some privacy. Many famous people stay out there for the privacy it offers. Lots of families will visit so if that is a concern know that you will see and hear kids, mainly in summer though. Quite a few locals also visit the Kahala and use the public beach or dine at the Verandah.
The Halekulani doesn't attract as many families, well with young children anyway. It is a bit more adult-oriented and also has a large Japanese following which is typical in Waikiki. Both properties are on the expensive side so many of the guests are well-traveled. There are also guests who are fiercley loyal to each property based on perhaps their honeymoon there or previous visits so it's not uncommon to see them greet staff members by name or to give or get hugs.
Overall both are wonderful properties, it just depends on what experience you wish to have and how close you wnat to be to the energy of Waikiki. Kahala does offer a shuttle several times daily so you don't have to drive and park in Waikiki. It's very nice though at the Halekulani to just leave the hotel and be in the middle of everything. So to summarize, Halekulani includes a bit more and the service levels are higher. The Kahala offers a much, much better beach and privacy in a beautiful setting with large rooms. Enjoy your trip - Aloha.
I just returned from 8 nights at the Halekulani, my third visit, and have stayed 5 times over the past two years at the Kahala. Residing in San Francisco Hawaii is a close travel destination and I can really relax and unwind when I visit. Both properties are considered 4-5 Star depending on whom you ask but in general both are great options.
In regards to your specific questions, here is my take:
1. Rooms - Kahala completed a major renovation over the past 2 years and have basically revamped all their rooms and suites. New furniture, bedding, flooring, even the walls. They have gorgeous rooms including flat screen TVs, a CD player and a really difficult to use coffee maker. Their rooms are also larger than the comparable category at the Halekulani. However, not all of the rooms include a balcony or even a french balcony. Their category of rooms starts at Mountain View and moves up to Suites with everything in between.
In comparison, Halekulani rooms are slightly smaller and they haven't done a full upgrade for years so their furniture is simple, yet well-maintained but nowhere close in beauty or style to the Kahala. They do have flat panels and very large bathrooms. They do not have quite as many room categories but even their Garden view rooms offer a full balcony with a table, chairs and a chaise lounge. They also offer a large amount of included amenities in the guest rooms such as bathroom amenities including mouthwash, soaps, shampoos etc. Both have twice daily turn down service although the Halekulani includes wireless Internet in the room rate, the Kahala still charges most of the time.
2. Service - this is the point where IMHO they are vastly different. Halekulani is all about service throughout the property. When you check in, they escort you to your room for check-in paperwork, they explain the features of the room and ensure you understand everything, answer any questions, etc. It's just a bit nicer than handling that in the lobby. As a standard the entire staff is trained and works to ensure you are enjoying your visit and it's all about the little things they do to make you feel welcome. Near the pool for example, everyday at 2:00pm the pool staff walks around with a cooler pack offering guests an refreshing fruit bar. At 3:00pm they walk around with ice-cold towels for a quick pick-me-up. They have padded chaise lounge chairs both at the pool and on the lawn. When you arrive a staff member will come to the chairs you select and set up a terrycloth covered pad along with a plush towel in case you need it. They also have bar staff starting at 7:00am walking around to see if you need drinks or food. The valet guys are always quick to offer directions or offer you a cold bottled water for your drive. They also try and learn and remember your name and use it when they can. You just feel like they appreciate your business.
At the Kahala I always felt like a number. Even after my 4th visit, they never even acknowledged my past stays. I would call the front desk and sometimes they would never answer the phone! On the one occassion at the Kahala I asked for a late check-out they acted like I was asking for the moon and really made it seem like a big deal. I usually call for my car, both properties use valet but I always seem to wait at the Kahala for my car to be brought around. It really seems like the management at the Kahala doesn't empower their staff to make decisions because they are very automated in their responses and many don't seem to be happy to work their, even those who have been there for years. In general, their staffing levels are also low. There is a great outside spot called the Verandah where you can have snacks, afternoon tea, drinks, etc. It is a huge area with both inside tables and outside couches and chairs. There is typically only 1 server on except when they have the switchover. I just always felt like they were trying to play catch-up with their business.
3. Food - both hotels have amazing food.
The Kahala has several wonderful options for food: Tokyo Tokyo - Asian food, Hoku's - island cuisine, Plumeria Beach House - all encompasing restaurant, pool food and room service. Yummmmy.
Halekulani also has excellent food too. Orchids - which is primarily seafood, LaMer which is more french (requires a bit dressier attire), House without a Key - which is casual but has a great evening hula show and of course a huge room service menu. When I stay at one hotel I typically drive to the other for their food.
4. Beach - Hands down Kahala has the best beach, period. Lots of room, lots of chairs and it's almost a private beach, plenty of room to lie out too. They have some hammocks and 'occassionally' the staff from the pool will come by to inquire if you need a drink or food but they aren't very consistent so I usually just walk up to the pool grill and order. They do have a nice pool as well. The Halekulani is on Waikiki Beach and their beach erroded years ago so there is really not much of one, you can walk outside their property and get into the ocean but understand if beach is a major factor in your decision on where to stay you will need to walk a few more feet to use the Sheraton beach area. Halekulani really works to make their pool and lawn area nicer to probably offset their lack of beach.
5. Crowd - The Kahala is in Diamonhead/Kahala so off the beaten path. You will absolutely need a car but it does offer some privacy. Many famous people stay out there for the privacy it offers. Lots of families will visit so if that is a concern know that you will see and hear kids, mainly in summer though. Quite a few locals also visit the Kahala and use the public beach or dine at the Verandah.
The Halekulani doesn't attract as many families, well with young children anyway. It is a bit more adult-oriented and also has a large Japanese following which is typical in Waikiki. Both properties are on the expensive side so many of the guests are well-traveled. There are also guests who are fiercley loyal to each property based on perhaps their honeymoon there or previous visits so it's not uncommon to see them greet staff members by name or to give or get hugs.
Overall both are wonderful properties, it just depends on what experience you wish to have and how close you wnat to be to the energy of Waikiki. Kahala does offer a shuttle several times daily so you don't have to drive and park in Waikiki. It's very nice though at the Halekulani to just leave the hotel and be in the middle of everything. So to summarize, Halekulani includes a bit more and the service levels are higher. The Kahala offers a much, much better beach and privacy in a beautiful setting with large rooms. Enjoy your trip - Aloha.
Last edited by floridason; Jul 14, 2010 at 9:39 pm
Jul 12, 2010, 9:53 am
#3
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
Dear mktozd,
I just returned from 8 nights at the Halekulani, my third visit, and have stayed 5 times over the past two years at the Kahala. Residing in San Francisco Hawaii is a close travel destination and I can really relax and unwind when I visit. Both properties are considered 4-5 Star depending on whom you ask but in general both are great options.
In regards to your specific questions, here is my take:
1. Rooms - Kahala completed a major renovation over the past 2 years and have basically revamped all their rooms and suites. New furniture, bedding, flooring, even the walls. They have gorgeous rooms including flat screen TVs, a CD player and a really difficult to use coffee maker. Their rooms are also larger than the comparable category at the Kahala. However, not all of the rooms include a balcony or even a french balcony. Their category of rooms starts at Mountain View and moves up to Suites with everything in between.
In comparison, Halekulani rooms are slightly smaller and they haven't done a full upgrade for years so their furniture is simple, yet well-maintained but nowhere close in beauty or style to the Kahala. They do have flat panels and very large bathrooms. They do not have quite as many room categories but even their Garden view rooms offer a full balcony with a table, chairs and a chaise lounge. They also offer a large amount of included amenities in the guest rooms such as bathroom amenities including mouthwash, soaps, shampoos etc. Both have twice daily turn down service although the Halekulani includes wireless Internet in the room rate, the Kahala still charges most of the time.
2. Service - this is the point where IMHO they are vastly different. Halekulani is all about service throughout the property. When you check in, they escort you to your room for check-in paperwork, they explain the features of the room and ensure you understand everything, answer any questions, etc. It's just a bit nicer than handling that in the lobby. As a standard the entire staff is trained and works to ensure you are enjoying your visit and it's all about the little things they do to make you feel welcome. Near the pool for example, everyday at 2:00pm the pool staff walks around with a cooler pack offering guests an refreshing fruit bar. At 3:00pm they walk around with ice-cold towels for a quick pick-me-up. They have padded chaise lounge chairs both at the pool and on the lawn. When you arrive a staff member will come to the chairs you select and set up a terrycloth covered pad along with a plush towel in case you need it. They also have bar staff starting at 7:00am walking around to see if you need drinks or food. The valet guys are always quick to offer directions or offer you a cold bottled water for your drive. They also try and learn and remember your name and use it when they can. You just feel like they appreciate your business.
At the Kahala I always felt like a number. Even after my 4th visit, they never even acknowledged my past stays. I would call the front desk and sometimes they would never answer the phone! On the one occassion at the Kahala I asked for a late check-out they acted like I was asking for the moon and really made it seem like a big deal. I usually call for my car, both properties use valet but I always seem to wait at the Kahala for my car to be brought around. It really seems like the management at the Kahala doesn't empower their staff to make decisions because they are very automated in their responses and many don't seem to be happy to work their, even those who have been there for years. In general, their staffing levels are also low. There is a great outside spot called the Verandah where you can have snacks, afternoon tea, drinks, etc. It is a huge area with both inside tables and outside couches and chairs. There is typically only 1 server on except when they have the switchover. I just always felt like they were trying to play catch-up with their business.
3. Food - both hotels have amazing food.
The Kahala has several wonderful options for food: Tokyo Tokyo - Asian food, Hoku's - island cuisine, Plumeria Beach House - all encompasing restaurant, pool food and room service. Yummmmy.
Halekulani also has excellent food too. Orchids - which is primarily seafood, LaMer which is more french (requires a bit dressier attire), House without a Key - which is casual but has a great evening hula show and of course a huge room service menu. When I stay at one hotel I typically drive to the other for their food.
4. Beach - Hands down Kahala has the best beach, period. Lots of room, lots of chairs and it's almost a private beach, plenty of room to lie out too. They have some hammocks and 'occassionally' the staff from the pool will come by to inquire if you need a drink or food but they aren't very consistent so I usually just walk up to the pool grill and order. They do have a nice pool as well. The Halekulani is on Waikiki Beach and their beach erroded years ago so there is really not much of one, you can walk outside their property and get into the ocean but understand if beach is a major factor in your decision on where to stay you will need to walk a few more feet to use the Sheraton beach area. Halekulani really works to make their pool and lawn area nicer to probably offset their lack of beach.
5. Crowd - The Kahala is in Diamonhead/Kahala so off the beaten path. You will absolutely need a car but it does offer some privacy. Many famous people stay out there for the privacy it offers. Lots of families will visit so if that is a concern know that you will see and hear kids, mainly in summer though. Quite a few locals also visit the Kahala and use the public beach or dine at the Verandah.
The Halekulani doesn't attract as many families, well with young children anyway. It is a bit more adult-oriented and also has a large Japanese following which is typical in Waikiki. Both properties are on the expensive side so many of the guests are well-traveled. There are also guests who are fiercley loyal to each property based on perhaps their honeymoon there or previous visits so it's not uncommon to see them greet staff members by name or to give or get hugs.
Overall both are wonderful properties, it just depends on what experience you wish to have and how close you wnat to be to the energy of Waikiki. Kahala does offer a shuttle several times daily so you don't have to drive and park in Waikiki. It's very nice though at the Halekulani to just leave the hotel and be in the middle of everything. So to summarize, Halekulani includes a bit more and the service levels are higher. The Kahala offers a much, much better beach and privacy in a beautiful setting with large rooms. Enjoy your trip - Aloha.
I just returned from 8 nights at the Halekulani, my third visit, and have stayed 5 times over the past two years at the Kahala. Residing in San Francisco Hawaii is a close travel destination and I can really relax and unwind when I visit. Both properties are considered 4-5 Star depending on whom you ask but in general both are great options.
In regards to your specific questions, here is my take:
1. Rooms - Kahala completed a major renovation over the past 2 years and have basically revamped all their rooms and suites. New furniture, bedding, flooring, even the walls. They have gorgeous rooms including flat screen TVs, a CD player and a really difficult to use coffee maker. Their rooms are also larger than the comparable category at the Kahala. However, not all of the rooms include a balcony or even a french balcony. Their category of rooms starts at Mountain View and moves up to Suites with everything in between.
In comparison, Halekulani rooms are slightly smaller and they haven't done a full upgrade for years so their furniture is simple, yet well-maintained but nowhere close in beauty or style to the Kahala. They do have flat panels and very large bathrooms. They do not have quite as many room categories but even their Garden view rooms offer a full balcony with a table, chairs and a chaise lounge. They also offer a large amount of included amenities in the guest rooms such as bathroom amenities including mouthwash, soaps, shampoos etc. Both have twice daily turn down service although the Halekulani includes wireless Internet in the room rate, the Kahala still charges most of the time.
2. Service - this is the point where IMHO they are vastly different. Halekulani is all about service throughout the property. When you check in, they escort you to your room for check-in paperwork, they explain the features of the room and ensure you understand everything, answer any questions, etc. It's just a bit nicer than handling that in the lobby. As a standard the entire staff is trained and works to ensure you are enjoying your visit and it's all about the little things they do to make you feel welcome. Near the pool for example, everyday at 2:00pm the pool staff walks around with a cooler pack offering guests an refreshing fruit bar. At 3:00pm they walk around with ice-cold towels for a quick pick-me-up. They have padded chaise lounge chairs both at the pool and on the lawn. When you arrive a staff member will come to the chairs you select and set up a terrycloth covered pad along with a plush towel in case you need it. They also have bar staff starting at 7:00am walking around to see if you need drinks or food. The valet guys are always quick to offer directions or offer you a cold bottled water for your drive. They also try and learn and remember your name and use it when they can. You just feel like they appreciate your business.
At the Kahala I always felt like a number. Even after my 4th visit, they never even acknowledged my past stays. I would call the front desk and sometimes they would never answer the phone! On the one occassion at the Kahala I asked for a late check-out they acted like I was asking for the moon and really made it seem like a big deal. I usually call for my car, both properties use valet but I always seem to wait at the Kahala for my car to be brought around. It really seems like the management at the Kahala doesn't empower their staff to make decisions because they are very automated in their responses and many don't seem to be happy to work their, even those who have been there for years. In general, their staffing levels are also low. There is a great outside spot called the Verandah where you can have snacks, afternoon tea, drinks, etc. It is a huge area with both inside tables and outside couches and chairs. There is typically only 1 server on except when they have the switchover. I just always felt like they were trying to play catch-up with their business.
3. Food - both hotels have amazing food.
The Kahala has several wonderful options for food: Tokyo Tokyo - Asian food, Hoku's - island cuisine, Plumeria Beach House - all encompasing restaurant, pool food and room service. Yummmmy.
Halekulani also has excellent food too. Orchids - which is primarily seafood, LaMer which is more french (requires a bit dressier attire), House without a Key - which is casual but has a great evening hula show and of course a huge room service menu. When I stay at one hotel I typically drive to the other for their food.
4. Beach - Hands down Kahala has the best beach, period. Lots of room, lots of chairs and it's almost a private beach, plenty of room to lie out too. They have some hammocks and 'occassionally' the staff from the pool will come by to inquire if you need a drink or food but they aren't very consistent so I usually just walk up to the pool grill and order. They do have a nice pool as well. The Halekulani is on Waikiki Beach and their beach erroded years ago so there is really not much of one, you can walk outside their property and get into the ocean but understand if beach is a major factor in your decision on where to stay you will need to walk a few more feet to use the Sheraton beach area. Halekulani really works to make their pool and lawn area nicer to probably offset their lack of beach.
5. Crowd - The Kahala is in Diamonhead/Kahala so off the beaten path. You will absolutely need a car but it does offer some privacy. Many famous people stay out there for the privacy it offers. Lots of families will visit so if that is a concern know that you will see and hear kids, mainly in summer though. Quite a few locals also visit the Kahala and use the public beach or dine at the Verandah.
The Halekulani doesn't attract as many families, well with young children anyway. It is a bit more adult-oriented and also has a large Japanese following which is typical in Waikiki. Both properties are on the expensive side so many of the guests are well-traveled. There are also guests who are fiercley loyal to each property based on perhaps their honeymoon there or previous visits so it's not uncommon to see them greet staff members by name or to give or get hugs.
Overall both are wonderful properties, it just depends on what experience you wish to have and how close you wnat to be to the energy of Waikiki. Kahala does offer a shuttle several times daily so you don't have to drive and park in Waikiki. It's very nice though at the Halekulani to just leave the hotel and be in the middle of everything. So to summarize, Halekulani includes a bit more and the service levels are higher. The Kahala offers a much, much better beach and privacy in a beautiful setting with large rooms. Enjoy your trip - Aloha.
Jul 12, 2010, 11:05 am
#4
Join Date: May 2008
Location: Orange County, CA
Programs: AA LT PLT, DL PLT, HH DIA, IHG PLT, Hertz PLT, Bonvoy GLD, Avis Pres Club
Posts: 1,265
I stayed at Kahala once when it was an MO property, and once again this year as the Kahala. Service was decent as the MO, but hard product was severely lacking.
While the upgrades at Kahala included carpet, furniture, and electronics, they did not touch the bathrooms. The old bathrooms are large and certainly acceptable, they are not $500 - $1,000 a night bathrooms. Plain ceramic tile, old school fixtures...nothing special. Also their toiletries are the British brand Floris, which sounds cool and exotic, but each of the containers has a little "made in china" statement on it.
The lobby is perhaps the Kahala's greatest asset, and is one of the most impressive tropical hotel lobbies in the world, IMHO. That said, the whole property is starting to show its age. Various metal, wood, concrete, and glass structural components are starting to crack, wear, discolor, or otherwise enter a state of disrepair. It's not like the hotel is falling apart, but if you are a detail oriented person like me, you will notice the defects.
As for service, forget it. I have had better experiences at Marriott properties. The front desk and concierge staff are nothing special, the valet/bell desk is horrible and impersonal, the bartenders and beach/pool staff are inefficient and hard to find...the list goes on and on. Plus, the pool is FAR too small for the size of the property and they charge for shaded beach lounges!
Kahala was once a wonderful property, but alas it has been relegated back to the Hilton-esque qualities from whence it was born.
Though I have not stayed at Halekulani, my parents have. They have nothing but good things to say about it...and even commented that the service was a bit over the top. One important note is that "ocean view" rooms are partially obstructed, which IMHO is unfair of them. Partial ocean view rooms barely have a peek-a-boo view. If you want unobstructed views, you need to book oceanfront rooms.
All that said, I would STRONGLY encourage you to ditch your plans for Oahu and go to one of the more scenic and laid back islands. I am a big fan of the Four Seasons Hualalai on the Big Island, as are many other people on FT.
While the upgrades at Kahala included carpet, furniture, and electronics, they did not touch the bathrooms. The old bathrooms are large and certainly acceptable, they are not $500 - $1,000 a night bathrooms. Plain ceramic tile, old school fixtures...nothing special. Also their toiletries are the British brand Floris, which sounds cool and exotic, but each of the containers has a little "made in china" statement on it.
The lobby is perhaps the Kahala's greatest asset, and is one of the most impressive tropical hotel lobbies in the world, IMHO. That said, the whole property is starting to show its age. Various metal, wood, concrete, and glass structural components are starting to crack, wear, discolor, or otherwise enter a state of disrepair. It's not like the hotel is falling apart, but if you are a detail oriented person like me, you will notice the defects.
As for service, forget it. I have had better experiences at Marriott properties. The front desk and concierge staff are nothing special, the valet/bell desk is horrible and impersonal, the bartenders and beach/pool staff are inefficient and hard to find...the list goes on and on. Plus, the pool is FAR too small for the size of the property and they charge for shaded beach lounges!
Kahala was once a wonderful property, but alas it has been relegated back to the Hilton-esque qualities from whence it was born.
Though I have not stayed at Halekulani, my parents have. They have nothing but good things to say about it...and even commented that the service was a bit over the top. One important note is that "ocean view" rooms are partially obstructed, which IMHO is unfair of them. Partial ocean view rooms barely have a peek-a-boo view. If you want unobstructed views, you need to book oceanfront rooms.
All that said, I would STRONGLY encourage you to ditch your plans for Oahu and go to one of the more scenic and laid back islands. I am a big fan of the Four Seasons Hualalai on the Big Island, as are many other people on FT.
Jul 12, 2010, 11:21 am
#5
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
I stayed at Kahala once when it was an MO property, and once again this year as the Kahala. Service was decent as the MO, but hard product was severely lacking.
While the upgrades at Kahala included carpet, furniture, and electronics, they did not touch the bathrooms. The old bathrooms are large and certainly acceptable, they are not $500 - $1,000 a night bathrooms. Plain ceramic tile, old school fixtures...nothing special. Also their toiletries are the British brand Floris, which sounds cool and exotic, but each of the containers has a little "made in china" statement on it.
The lobby is perhaps the Kahala's greatest asset, and is one of the most impressive tropical hotel lobbies in the world, IMHO. That said, the whole property is starting to show its age. Various metal, wood, concrete, and glass structural components are starting to crack, wear, discolor, or otherwise enter a state of disrepair. It's not like the hotel is falling apart, but if you are a detail oriented person like me, you will notice the defects.
As for service, forget it. I have had better experiences at Marriott properties. The front desk and concierge staff are nothing special, the valet/bell desk is horrible and impersonal, the bartenders and beach/pool staff are inefficient and hard to find...the list goes on and on. Plus, the pool is FAR too small for the size of the property and they charge for shaded beach lounges!
Kahala was once a wonderful property, but alas it has been relegated back to the Hilton-esque qualities from whence it was born.
Though I have not stayed at Halekulani, my parents have. They have nothing but good things to say about it...and even commented that the service was a bit over the top. One important note is that "ocean view" rooms are partially obstructed, which IMHO is unfair of them. Partial ocean view rooms barely have a peek-a-boo view. If you want unobstructed views, you need to book oceanfront rooms.
All that said, I would STRONGLY encourage you to ditch your plans for Oahu and go to one of the more scenic and laid back islands. I am a big fan of the Four Seasons Hualalai on the Big Island, as are many other people on FT.
While the upgrades at Kahala included carpet, furniture, and electronics, they did not touch the bathrooms. The old bathrooms are large and certainly acceptable, they are not $500 - $1,000 a night bathrooms. Plain ceramic tile, old school fixtures...nothing special. Also their toiletries are the British brand Floris, which sounds cool and exotic, but each of the containers has a little "made in china" statement on it.
The lobby is perhaps the Kahala's greatest asset, and is one of the most impressive tropical hotel lobbies in the world, IMHO. That said, the whole property is starting to show its age. Various metal, wood, concrete, and glass structural components are starting to crack, wear, discolor, or otherwise enter a state of disrepair. It's not like the hotel is falling apart, but if you are a detail oriented person like me, you will notice the defects.
As for service, forget it. I have had better experiences at Marriott properties. The front desk and concierge staff are nothing special, the valet/bell desk is horrible and impersonal, the bartenders and beach/pool staff are inefficient and hard to find...the list goes on and on. Plus, the pool is FAR too small for the size of the property and they charge for shaded beach lounges!
Kahala was once a wonderful property, but alas it has been relegated back to the Hilton-esque qualities from whence it was born.
Though I have not stayed at Halekulani, my parents have. They have nothing but good things to say about it...and even commented that the service was a bit over the top. One important note is that "ocean view" rooms are partially obstructed, which IMHO is unfair of them. Partial ocean view rooms barely have a peek-a-boo view. If you want unobstructed views, you need to book oceanfront rooms.
All that said, I would STRONGLY encourage you to ditch your plans for Oahu and go to one of the more scenic and laid back islands. I am a big fan of the Four Seasons Hualalai on the Big Island, as are many other people on FT.
Jul 12, 2010, 11:50 am
#6
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
We've stayed at the Halekulani several times and absolutely, totally and completely love it. What the rooms lack in updating, the service more than makes up for. We feel like we're in another world when we hit that hotel.
Mike
Mike
Jul 13, 2010, 1:17 am
#8
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,809
As for service, forget it. I have had better experiences at Marriott properties. The front desk and concierge staff are nothing special, the valet/bell desk is horrible and impersonal, the bartenders and beach/pool staff are inefficient and hard to find...the list goes on and on. Plus, the pool is FAR too small for the size of the property and they charge for shaded beach lounges!
Jul 13, 2010, 9:49 am
#9
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
Thank you everyone for your thoughts around these properties. Any particular thoughts around festive season at either of these proerties? Thank you.
Jul 13, 2010, 10:01 am
#10
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
id assume kahala has even more community residents (there) than usual. speaking of which, anyone know the min lease period of the community?
also might be of some interest >
http://www.departures.com/articles/l...lamour-in-oahu
ah yes, the official ones from real estate company.
however, you could try going directly to owners.
the lowest stated on real estate company site is 5 days. so IF there is a community min stay, that would be it. there is AFAIK no way for community to have different min stays at different periods.
for example >
http://www.flyertalk.com/forum/13915998-post81.html
both a lot cheaper than real estate company rates. first one mentions same min stay. second one does not mention min stay, but does have rate variation.
if there are condos like this as well, might work. real estate company site mentions condos from $1200 and holiday premium of $500. so cheaper than that might not be bad if available. and management cut is usually ~50%, so owners have incentive to rent directly if they can, and can go to just about ~50% off and still make more money.
edit - semi-related to following post by floridason >
interview with halekulani COO - http://elitetraveler.com/leaders_det...eter-shaindlin
also might be of some interest >
http://www.departures.com/articles/l...lamour-in-oahu
Originally Posted by mktozd
I have thought of renting a residence, but find the mins at the holidays are rather high
Thanks again
Thanks again
however, you could try going directly to owners.
the lowest stated on real estate company site is 5 days. so IF there is a community min stay, that would be it. there is AFAIK no way for community to have different min stays at different periods.
for example >
http://www.flyertalk.com/forum/13915998-post81.html
both a lot cheaper than real estate company rates. first one mentions same min stay. second one does not mention min stay, but does have rate variation.
if there are condos like this as well, might work. real estate company site mentions condos from $1200 and holiday premium of $500. so cheaper than that might not be bad if available. and management cut is usually ~50%, so owners have incentive to rent directly if they can, and can go to just about ~50% off and still make more money.
edit - semi-related to following post by floridason >
interview with halekulani COO - http://elitetraveler.com/leaders_det...eter-shaindlin
Last edited by Kagehitokiri; Jul 14, 2010 at 8:02 pm
Jul 14, 2010, 7:31 pm
#11
Join Date: Apr 2003
Location: San Francisco, CA
Programs: UA Gold, Fairmont Platinum, IHG Platinum
Posts: 16
I also forgot to mention that as part of your stay, the Halekulani also extends benefits such as free admission to the Bishop Museum. Here is the info from their website which is also provided in your guestroom.
Best of all, Halekulani makes it incredibly easy to do it all. Halekulani's "For you, Everything" program invites hotel guests to enjoy many of Honolulu's top cultural offerings with complimentary tickets.
Included in the program are the Honolulu Symphony, the Honolulu Academy of Arts, Bishop Museum, The Contemporary Museum, Iolani Palace and Doris Duke's Shangri La. Tickets can be arranged through the concierge.
Bishop Museum
The Bishop Museum was built in 1889 by Charles Bishop as a tribute to his wife, Princess Bernice Pauahi Bishop, who was a member of Hawaii's royal family. The museum features the largest Asia/Pacific natural history collection in the world, along with displays of ancient Hawaiian crafts and exquisite royal artifacts.
Complimentary tickets provided to Halekulani guests
Contemporary Museum
Located in Honolulu's scenic Makiki Heights, this cultural oasis combines exhibitions of contemporary arts with the natural beauty of Hawaii. The museum features seven galleries with rotating exhibits by celebrated international and local contemporary artists.
Complimentary tickets provided to Halekulani guests.
Honolulu Academy of Arts
Hawaii's oldest and largest art museum was founded in 1927. It is recognized for its outstanding collection of Asian, European, Pacific, American and African art, showcased in some 30 galleries surrounding six garden courts. Complimentary tickets provided to Halekulani guests.
Honolulu Symphony
As the oldest American orchestra west of the Rocky Mountains, the Honolulu Symphony has been committed to artistic excellence for more than 100 years. Presenting three major concert series annually, the symphony offers a range of exciting musical experiences in paradise, including Halekulani's Classic Masterworks series that opens each season. Complimentary tickets provided to Halekulani guests.
Iolani Palace
Built in 1822, this Renaissance-style mansion is the only royal palace in the United States. It was once the official residence of Hawaii's last monarchs, King Kalakaua and Queen Liliíuokalani. Painstakingly restored, the Palace today is a monument to the Hawaiian monarchy's grandeur. Complimentary tickets provided to Halekulani guests.
You also might want to check with your travel agent, if you use one, mine included some additional items at both properties like breakfast and parking on top of these!
Jul 14, 2010, 8:08 pm
#12
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,115
I've stayed at the Halekulani several times and have considered the Kahala, especially post-renovation. Your review details exactly what I should expect.
Thank you. ^
Jul 15, 2010, 3:28 pm
#13
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
MKTOZD - both properties will probably be offering something depending on which holiday you are visiting. You might check Kahala's website, they used to have guest entertainment, some very well known like the Brothers Cazimero among others during that time of year.
I also forgot to mention that as part of your stay, the Halekulani also extends benefits such as free admission to the Bishop Museum. Here is the info from their website which is also provided in your guestroom.
Best of all, Halekulani makes it incredibly easy to do it all. Halekulani's "For you, Everything" program invites hotel guests to enjoy many of Honolulu's top cultural offerings with complimentary tickets.
Included in the program are the Honolulu Symphony, the Honolulu Academy of Arts, Bishop Museum, The Contemporary Museum, Iolani Palace and Doris Duke's Shangri La. Tickets can be arranged through the concierge.
Bishop Museum
The Bishop Museum was built in 1889 by Charles Bishop as a tribute to his wife, Princess Bernice Pauahi Bishop, who was a member of Hawaii's royal family. The museum features the largest Asia/Pacific natural history collection in the world, along with displays of ancient Hawaiian crafts and exquisite royal artifacts.
Complimentary tickets provided to Halekulani guests
Contemporary Museum
Located in Honolulu's scenic Makiki Heights, this cultural oasis combines exhibitions of contemporary arts with the natural beauty of Hawaii. The museum features seven galleries with rotating exhibits by celebrated international and local contemporary artists.
Complimentary tickets provided to Halekulani guests.
Honolulu Academy of Arts
Hawaii's oldest and largest art museum was founded in 1927. It is recognized for its outstanding collection of Asian, European, Pacific, American and African art, showcased in some 30 galleries surrounding six garden courts. Complimentary tickets provided to Halekulani guests.
Honolulu Symphony
As the oldest American orchestra west of the Rocky Mountains, the Honolulu Symphony has been committed to artistic excellence for more than 100 years. Presenting three major concert series annually, the symphony offers a range of exciting musical experiences in paradise, including Halekulani's Classic Masterworks series that opens each season. Complimentary tickets provided to Halekulani guests.
Iolani Palace
Built in 1822, this Renaissance-style mansion is the only royal palace in the United States. It was once the official residence of Hawaii's last monarchs, King Kalakaua and Queen Liliíuokalani. Painstakingly restored, the Palace today is a monument to the Hawaiian monarchy's grandeur. Complimentary tickets provided to Halekulani guests.
You also might want to check with your travel agent, if you use one, mine included some additional items at both properties like breakfast and parking on top of these!
I also forgot to mention that as part of your stay, the Halekulani also extends benefits such as free admission to the Bishop Museum. Here is the info from their website which is also provided in your guestroom.
Best of all, Halekulani makes it incredibly easy to do it all. Halekulani's "For you, Everything" program invites hotel guests to enjoy many of Honolulu's top cultural offerings with complimentary tickets.
Included in the program are the Honolulu Symphony, the Honolulu Academy of Arts, Bishop Museum, The Contemporary Museum, Iolani Palace and Doris Duke's Shangri La. Tickets can be arranged through the concierge.
Bishop Museum
The Bishop Museum was built in 1889 by Charles Bishop as a tribute to his wife, Princess Bernice Pauahi Bishop, who was a member of Hawaii's royal family. The museum features the largest Asia/Pacific natural history collection in the world, along with displays of ancient Hawaiian crafts and exquisite royal artifacts.
Complimentary tickets provided to Halekulani guests
Contemporary Museum
Located in Honolulu's scenic Makiki Heights, this cultural oasis combines exhibitions of contemporary arts with the natural beauty of Hawaii. The museum features seven galleries with rotating exhibits by celebrated international and local contemporary artists.
Complimentary tickets provided to Halekulani guests.
Honolulu Academy of Arts
Hawaii's oldest and largest art museum was founded in 1927. It is recognized for its outstanding collection of Asian, European, Pacific, American and African art, showcased in some 30 galleries surrounding six garden courts. Complimentary tickets provided to Halekulani guests.
Honolulu Symphony
As the oldest American orchestra west of the Rocky Mountains, the Honolulu Symphony has been committed to artistic excellence for more than 100 years. Presenting three major concert series annually, the symphony offers a range of exciting musical experiences in paradise, including Halekulani's Classic Masterworks series that opens each season. Complimentary tickets provided to Halekulani guests.
Iolani Palace
Built in 1822, this Renaissance-style mansion is the only royal palace in the United States. It was once the official residence of Hawaii's last monarchs, King Kalakaua and Queen Liliíuokalani. Painstakingly restored, the Palace today is a monument to the Hawaiian monarchy's grandeur. Complimentary tickets provided to Halekulani guests.
You also might want to check with your travel agent, if you use one, mine included some additional items at both properties like breakfast and parking on top of these!
Mar 24, 2013, 1:38 pm
#14
Original Poster
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,360
Kahala v. Halekulani
We returned from our third stay and Halekulani is still the key stand out in Honolulu. New bar L'Apertif is fun
Mar 24, 2013, 11:24 pm
#15
Join Date: Oct 2011
Location: SFO
Programs: United global services, BA gold,
Posts: 837
I have stayed at both many times and fir many, many years. I think the kahala has gone downhill in service but the beach is much better. Not the Mauna Kea on the big island by any means, but there is not much beach at all at the Halekalani. However as others have said the service t the Halekalani is great. Los for going out to dinner it is a better location - dont need a car and many good restaurants in Honolulu. The main difference is I find the Halekalani to be a city hotel ( with gorgeous views - go for diamond head view) and the kahala more of a resort in a very nice residential neighborhood. I might suggest you spilt ypur time between both so you have the city, and hen the resort.