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Best Hotel on Mauritius?

Best Hotel on Mauritius?

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Old Jun 13, 18, 11:18 pm
  #91  
 
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Thank you so much for this, much appreciated!
Your previous statement was not misleading but as I didn't know what temperature you were actually having right now, I just wanted to be sure what a few degrees or a bit colder would actually mean. Dropping from 23 to 19-20 C is very different from 29 to about 25 C. And weather reports I was reading did not seem that accurate neither consistent. So your experience is great info, many thanks
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Old Jul 3, 18, 6:51 am
  #92  
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I suggest Seapoint Boutique Hotel is the best option having all facilities in reasonable budget to stay in Mauritius. We (Me and my Husband) stayed here overnight and were both very pleasantly surprised to see the quality of service they offer. The rooms were spacious, clean and comfortable and the buffet were also very good with plenty of choices. I really enjoyed to stay there.
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Old Aug 21, 18, 8:29 pm
  #93  
 
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Sorry for bumping this, but planning for our long overdue honeymoon - it is a no brained to go StR over any of the other SPG options right? Will be on Mauritius for a week as part of a multi week Africa trip.
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Old Aug 22, 18, 4:26 am
  #94  
 
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I was very far from impressed by the StR and it wouldn't be my choice of honeymoon hotel - coarse sand (need shoes on the beach), almost no sea swimming due to the coral (half the day the coral dries due to low tide) and a not very inspiring pool overrun with kids. The food was ok, service terrible (it took 45 minutes to get pastries in the a la carte breakfast restaurant) and the GM seems far from engaged. If it is a no brainer on points maybe, but I would think about somewhere else.
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Old Aug 22, 18, 8:59 pm
  #95  
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Even as a StR fan, I’ve not heard the best things about the StR here. I’d avoid it for the Constance or FS, most likely.
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Old Aug 29, 18, 6:06 am
  #96  
 
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Thank you both! Sounds like itís back to the drawing board.
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Old Oct 1, 18, 8:18 am
  #97  
 
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One and Only St. Geran - Should I give up?

I am about to travel to Mauritius with my family, for 2 weeks, staying at Constance Le Prince Maurice, St Regis (using up my last SPG points), and One and Only Le St Geran.

St. Geran is a bucket-list place for me; I know a few people (of the old money/grande dame type) who stayed there 30 years ago. I always wanted to go there, and after their recent reopening, this seemed like a good opportunity.

The reservation process with St Geran has proven incredibly difficult though. Please see below what happened so far (sorry for the lengthy text). At this point, I am so frustrated that I am about to move my stay somewhere else. I feel foolish having to do a special effort on my side to even reserve with them.

What is your point of view: 1) Would you keep trying? How? ; or 2) If moving my stay, where?

This is the recount of the events:
All rooms regardless of size have a max. occupancy of 3 in the online booking system, so I was unable to book online with my 2 children. This is quite normal.

From there it went downhill: An e-mail reservation request to the hotel directly went unanswered for a few days. I then contacted One and Only central reservations, and I got a confirmation within a few hours. After that, I also got an offer from the hotel (days after I had already reserved). Even later, the hotel asked me again for all details I had already given to central reservations (names of travelers etc.).

Then, for some reason I received a second confirmation, which was wrong (4 nights instead of the 5 I had asked for). Not sure why, I never asked for 4 nights, I never changed my dates. I followed up, they had availability for the ďadditionalĒ night, though, and I thought everything was fixed. I had to e-mail in a signed and scanned credit card form so they could charge the deposit (25%).

A few days ago, 6 months after the booking, they wanted to charge the remainder (they require payment in full 2 weeks before arrival), and the total was wrong, because in fact I was still booked for 4 nights. It took another two calls to the hotel to fix it.

Or so I thought. In the second call, the person confirmed that there is availability for the fifth night, and promised that I should receive a reservation confirmation. Instead, I received a message that they understand I want to extend for one night, and they need to check availability. ???

Not once during the process did I receive an apology. What I did receive though in the meantime was numerous messages attempting to upsell to half board, which I did not want.
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Old Oct 1, 18, 10:36 am
  #98  
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Originally Posted by kamel123 View Post
I am about to travel to Mauritius with my family, for 2 weeks, staying at Constance Le Prince Maurice, St Regis (using up my last SPG points), and One and Only Le St Geran.

St. Geran is a bucket-list place for me; I know a few people (of the old money/grande dame type) who stayed there 30 years ago. I always wanted to go there, and after their recent reopening, this seemed like a good opportunity.

The reservation process with St Geran has proven incredibly difficult though. Please see below what happened so far (sorry for the lengthy text). At this point, I am so frustrated that I am about to move my stay somewhere else. I feel foolish having to do a special effort on my side to even reserve with them.

What is your point of view: 1) Would you keep trying? How? ; or 2) If moving my stay, where?

This is the recount of the events:
All rooms regardless of size have a max. occupancy of 3 in the online booking system, so I was unable to book online with my 2 children. This is quite normal.

From there it went downhill: An e-mail reservation request to the hotel directly went unanswered for a few days. I then contacted One and Only central reservations, and I got a confirmation within a few hours. After that, I also got an offer from the hotel (days after I had already reserved). Even later, the hotel asked me again for all details I had already given to central reservations (names of travelers etc.).

Then, for some reason I received a second confirmation, which was wrong (4 nights instead of the 5 I had asked for). Not sure why, I never asked for 4 nights, I never changed my dates. I followed up, they had availability for the ďadditionalĒ night, though, and I thought everything was fixed. I had to e-mail in a signed and scanned credit card form so they could charge the deposit (25%).

A few days ago, 6 months after the booking, they wanted to charge the remainder (they require payment in full 2 weeks before arrival), and the total was wrong, because in fact I was still booked for 4 nights. It took another two calls to the hotel to fix it.

Or so I thought. In the second call, the person confirmed that there is availability for the fifth night, and promised that I should receive a reservation confirmation. Instead, I received a message that they understand I want to extend for one night, and they need to check availability. ???

Not once during the process did I receive an apology. What I did receive though in the meantime was numerous messages attempting to upsell to half board, which I did not want.
At this point, I would call central reservations and insist that the General Manager of the property call you. Iíd make it quite clear that the errors thus far are not acceptable and youíd like some gestures to both make up for those unacceptable mistakes and to assure you that your future stay will be to the highest standard. Depending on how aggravating this has been, I donít think itís unreasonable to ask for upgraded accommodation or even a free night. If the GM cannot provide reasonable assurance and/or compensation, or if the GM is not able to reach out, then I would cancel and extend my stays elsewhere.

Never force a stay. If it feels like itís going to be bad, let them know how you feel, and why youíre feeling that. If they donít make it up to you, donít stay. If they do make it up to you, chances are better that they will take good care of you.
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Old Oct 1, 18, 11:19 am
  #99  
 
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Originally Posted by bhrubin View Post

At this point, I would call central reservations and insist that the General Manager of the property call you
That's what I thought, thanks. Given that the communication between central reservations and the hotel seems to be non-existent, I am not holding my breath, though.
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Old Oct 1, 18, 11:33 am
  #100  
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those here who deal with management level do so for a reason

that does not mean there are never issues with management level

not sure how some here are lucky (or use agent) as i have never had a situation where i was impressed when doing lower level communicating with luxury properties/chains. for sanctuary scottsdale at one point, i was 'impressed' that the person who answered main phone knew about inventory/renovation status of multiple residences and other high levels of detail.

with OP's case, surprise is that OP wanted to give more money, and hotel hasnt taken it!
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Last edited by Kagehitokiri; Oct 1, 18 at 12:33 pm
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Old Mar 12, 19, 8:28 pm
  #101  
 
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Heading to Mauritius in late May. Yes, it's winter but the weather seems pretty good overall. Will the east coast be windy at that time? I've heard it isn't too bad until July/August. Any recommendations on hotels to stay at?
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Old Mar 14, 19, 11:18 am
  #102  
 
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Originally Posted by Inception View Post
Heading to Mauritius in late May. Yes, it's winter but the weather seems pretty good overall. Will the east coast be windy at that time? I've heard it isn't too bad until July/August. Any recommendations on hotels to stay at?
Constance Le Prince Maurice or The Oberoi Mauritius.
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Old Apr 10, 19, 11:43 am
  #103  
 
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Does anyone have a view on whether it is worth upgrading to the Premier Pool Villas at The Oberoi? It looks like a reasonably new room category so I assume they have just recategorised existing pool villas?

Also any experiences with using the Yu Lounge at Mauritius?
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Old Jun 8, 19, 2:58 am
  #104  
 
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Originally Posted by vuittonsofstyle View Post
Constance Le Prince Maurice or The Oberoi Mauritius.
Iíll spend 4 nights each at this 2 properties in early august on vacation. Iíve booked a Luxury Pavilion at Oberoi (BB) and a Junior Suite at Constance Prince Maurice (HB). Any suggestion on room location, restaurants, Ö?

Thanks in advance! ;-)
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Old Jun 10, 19, 9:12 am
  #105  
 
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Originally Posted by TravelerIT View Post
Iíll spend 4 nights each at this 2 properties in early august on vacation. Iíve booked a Luxury Pavilion at Oberoi (BB) and a Junior Suite at Constance Prince Maurice (HB). Any suggestion on room location, restaurants, Ö?

Thanks in advance! ;-)
Absolute must is to eat at Le Barachois at Le Prince Maurice - floating pontoons on the lagoon. The best restaurants are all in the resorts. An interesting one to try when you are at Oberoi is at the Relais & Ch teaux, 21į Sud - https://www.20degressud.net/en/
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