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Toronto luxury hotels (consolidated thread)

Toronto luxury hotels (consolidated thread)

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Old Nov 13, 10, 10:49 am
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Toronto luxury hotels (consolidated thread)

This will be a very brief report. I had two stays at this property this past week. Here are my observations:

Stay 1:

Booked Park room on AAA rate, upgrade to Park Deluxe in the North Tower since I am a Hyatt Diamond member. Incidentally, this is the standard Diamond upgrade at this property.


Arrived from airport around 6pm. Doorman open door to the car and assisted with luggage but no real greeting or welcome to the hotel. Check in was quick and I declined luggage assistance.

The room is tastefully decorated and Hyatt has done a good job in keeping the room looking fresh despite its age. The Park Deluxe King rooms have a sitting area with sofa, coffee table and 2 side chairs while Park Deluxe Doubles only have 2 arm chairs in the sitting area.

Work desk features complimentary internet for all guests; the TV is a 42" LCD TV; and on the bed side table is an iHome clock/radio/iPod dock.

The bathroom was well lighted but a bit dark given the black marble and dark wallpaper. No stall shower and very narrow tub.


Stay 2:
Booked the Park room on the AAA rate and this time was upgraded to a Park Suite in the South tower.

Arrived by taxi and still the same non-greeting/non-welcome to the hotel. Check-in was swift but this time I did elect for baggage assistance.

The room has a small living room with sofa and two side chairs, coffee table, and a work desk while the bedroom has a queen bed, a chaise longue and the only bathroom in the suite. The bathroom is large with dual vanities but there is no lighting over the bathtub/shower making that area VERY dark. The tub is larger in the suite. Two flat screen TVs and this room had nice exposure to natural light as the room overlooked Bloor and Avenue Roads.

General Observations:
The service is friendly but not as polished as the Four Seasons across the street. There are no in-room coffee makers or complimentary tea -- one either has to go to the Lobby in the morning for the complimentary coffee or call room service and pay $9 for some tea.

The hotel does have a house car which is good for a 2-3km radius on a first come first served basis which is a nice feature.

The Stillwater Spa is a very nice spa -- I wish I had more time to be able to use its facilities and enjoy a treatment. Lots of locals come as well.

Annona, the hotel restaurant, is quite good. I had the opportunity to have breakfast and dinner in the restaurant. The breakfast quality is very high as is the service. Food at dinner was equally good but desserts were small for the price and the service waned as the evening wore on.

The Rooftop bar is one of the best features at the hotel and is a great place for a drink or three with friends while enjoying views of Toronto.

I toured the hotel with the Sales Manager and was able to view a couple of the larger suites and find that they don't seem to be worth the extra money as they are not overly large and do not have any other extras other than a little bit extra square footage.

Finally, the hotel is, supposedly, going to get a $60 million renovation some time next year as soon as Corporate approves it. I was unable to see the mock-up room but the North tower will be the one being renovated. Corporate is unsure what they will do with the South tower as the hotel is a bit large for Park Hyatt standards.

My apologies for the rapid fire and short review -- there wasnt much more to say!!
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Old Nov 13, 10, 11:22 am
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Originally Posted by luxury View Post
This will be a very brief report. I had two stays at this property this past week. Here are my observations:

Stay 1:

Booked Park room on AAA rate, upgrade to Park Deluxe in the North Tower since I am a Hyatt Diamond member. Incidentally, this is the standard Diamond upgrade at this property.


Arrived from airport around 6pm. Doorman open door to the car and assisted with luggage but no real greeting or welcome to the hotel. Check in was quick and I declined luggage assistance.

The room is tastefully decorated and Hyatt has done a good job in keeping the room looking fresh despite its age. The Park Deluxe King rooms have a sitting area with sofa, coffee table and 2 side chairs while Park Deluxe Doubles only have 2 arm chairs in the sitting area.

Work desk features complimentary internet for all guests; the TV is a 42" LCD TV; and on the bed side table is an iHome clock/radio/iPod dock.

The bathroom was well lighted but a bit dark given the black marble and dark wallpaper. No stall shower and very narrow tub.


Stay 2:
Booked the Park room on the AAA rate and this time was upgraded to a Park Suite in the South tower.

Arrived by taxi and still the same non-greeting/non-welcome to the hotel. Check-in was swift but this time I did elect for baggage assistance.

The room has a small living room with sofa and two side chairs, coffee table, and a work desk while the bedroom has a queen bed, a chaise longue and the only bathroom in the suite. The bathroom is large with dual vanities but there is no lighting over the bathtub/shower making that area VERY dark. The tub is larger in the suite. Two flat screen TVs and this room had nice exposure to natural light as the room overlooked Bloor and Avenue Roads.

General Observations:
The service is friendly but not as polished as the Four Seasons across the street. There are no in-room coffee makers or complimentary tea -- one either has to go to the Lobby in the morning for the complimentary coffee or call room service and pay $9 for some tea.

The hotel does have a house car which is good for a 2-3km radius on a first come first served basis which is a nice feature.

The Stillwater Spa is a very nice spa -- I wish I had more time to be able to use its facilities and enjoy a treatment. Lots of locals come as well.

Annona, the hotel restaurant, is quite good. I had the opportunity to have breakfast and dinner in the restaurant. The breakfast quality is very high as is the service. Food at dinner was equally good but desserts were small for the price and the service waned as the evening wore on.

The Rooftop bar is one of the best features at the hotel and is a great place for a drink or three with friends while enjoying views of Toronto.

I toured the hotel with the Sales Manager and was able to view a couple of the larger suites and find that they don't seem to be worth the extra money as they are not overly large and do not have any other extras other than a little bit extra square footage.

Finally, the hotel is, supposedly, going to get a $60 million renovation some time next year as soon as Corporate approves it. I was unable to see the mock-up room but the North tower will be the one being renovated. Corporate is unsure what they will do with the South tower as the hotel is a bit large for Park Hyatt standards.

My apologies for the rapid fire and short review -- there wasnt much more to say!!
The North Tower is the one facing the ROM/Bloor, correct? I like the bar and spa. Was Joe Grimes on hand (I think he's been tending the Rooftop bar for 50-some years) Hopefully they don't change the bar and spa too much during the renovation. Haven't tried the restaurant.

Will the rooms be more "Park Hyatt-ish" in design in comparison with the other PH properties? They'll have to step it up a level with all the new Toronto properties opening.

Last edited by Shangri-La; Nov 13, 10 at 11:29 am
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Old Nov 13, 10, 7:26 pm
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The South Tower faces Bloor and the ROM. The South Tower will not, at this point, be renovated and may be converted into condo's or office space. It is unknown yet as the famous roof top bar is atop the South Tower.

Corporate wants to downsize the property to about 200 rooms and the hotel is currently at about 340 keys. Thus, the plans are to renovate the North tower.

From what I understand, yes, the new rooms are to be more Park Hyatt-ish but what that means in the context of Toronto I do not know. The Canucks were in house and thus occupied many of the rooms including the mock up.
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Old Nov 13, 10, 11:42 pm
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Originally Posted by luxury View Post
The South Tower faces Bloor and the ROM. The South Tower will not, at this point, be renovated and may be converted into condo's or office space. It is unknown yet as the famous roof top bar is atop the South Tower.

Corporate wants to downsize the property to about 200 rooms and the hotel is currently at about 340 keys. Thus, the plans are to renovate the North tower.

From what I understand, yes, the new rooms are to be more Park Hyatt-ish but what that means in the context of Toronto I do not know. The Canucks were in house and thus occupied many of the rooms including the mock up.
Strange in not wanting the views of The South Tower over the North Tower.
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Old Nov 17, 10, 9:03 pm
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Originally Posted by Shangri-La View Post
Strange in not wanting the views of The South Tower over the North Tower.
Probably had more to do with the number of rooms in each tower.
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Old Aug 2, 13, 5:31 pm
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Something A Little Newer About The Park Hyatt Toronto

We stayed at the Park Hyatt Toronto in June - and here's what I wrote our travel agent about our stay.

Tomorrow is our last day in Toronto. Then we're off to a family wedding in Michigan. When I return home - we'll have workers in our house for a couple of weeks. So I'll write now while my memories are fresh.

My observations in no particular order.

The Park Hyatt is an older property. Which means it has inherent limitations. Smaller rooms - smaller/dated bathrooms - etc. The night we arrived - the entire wing where our original smoking suite - one of the few smoking rooms and the only smoking suite in the hotel - was located had no water (plumbing/leak issue). We were relocated to the same type suite in a non-smoking room (where I am allowed to smoke). I guess that means the hotel will have to "fumigate" my room when I leave.

The hotel is very pleasant - although subject to the limitations mentioned above. The room is "fresh" - not tired. Has been decorated/painted very recently. Very clean. Flat screen TVs/iPod docks - etc. The bed is super comfortable.

The service here is excellent and friendly. Room service 20 minutes or less in the morning from when we call up. Good courtesy car. Free wireless internet is bullet-proof. Stuff like that. As long as everything in a hotel works - I don't necessarily need the "latest and greatest" place - especially if the service in the latest and greatest place is below excellent. It's like my husband says - what he likes about this hotel is there's nothing to dislike .

Our room (like most places in Toronto) - has a view of a construction site (there's a ton of construction going on). Noise starts at 8 am. When I mentioned this in passing to the front desk the next morning - it offered to upgrade my suite to a suite 2 levels higher (I don't think it could do anything about the noise - there are major construction sites on at least 2 - maybe 3 - sides of the hotel). This seemed very generous to me - but I declined because the higher level suite would have been non-smoking (I guess I suffer for my addiction).

I suspect at some point that the Park Hyatt will have to do what the second downtown Four Seasons in Toronto did. Convert this property to a condo and simply build a new hotel (the first Four Seasons in the 'burbs - the original Four Seasons Hotel - converted to another hotel brand a decade or 2 ago IIRC). Unlike the Beverly Hills Hotel (where most rooms were spacious to start with) - Four Seasons couldn't overcome the physical limitations in the original design simply by remodeling. Neither can the Park Hyatt. In the meantime - I would recommend the place for clients who want a Yorkville location and are willing to overlook the physical limitations of an older property [while getting excellent service]...

Robyn

P.S. I forget to mention to our TA. The Park Hyatt has a Kosher catering kitchen. Which is apparently a big source of revenue. The night we arrived - it was hosting a totally huge (and what what seemed to me) a very expensive (Jewish) wedding. About 300 people or so! Took a look around - and found people who knew people I know (that's Jewish geography for you ).
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Old Aug 16, 13, 10:11 am
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Trip Report: Shangri-La, Toronto

Shangri-la Hotel Toronto

Map| 3 Reviews | 100% Recommended

Shangri-la Hotel Toronto

188 University Avenue Toronto, ON CA M5H 0A3

Shangri-la Hotel Toronto (0 Photo)

Shangri-la Hotel Toronto

This will be a short report, but I thought a few people here would be interested in a review of the new Shangri-La property in Toronto. I stayed here for 3 nights recently, in what was a bit of a lucky coincidence of them offering a great last minute rate, and most other properties in downtown being sold out (my corporate expense policy does not normally tolerate anything even remotely close to a luxury hotel!).

Room

So, the good: almost everything. This is a hotel that has really got all the little things right. There was literally nothing I could complain about in my standard King room. When it was dark, it was dark--no electronic lights shining in your face (pet peeve of mine). The drapes likewise worked perfectly in being dark so no gaps to let light in (another pet peeve). The lights over the bed were very pleasant soft light and were totally enclosed so you didnt get a bright bulb shining in your face if you are lying down to read at night. AC was very quiet. There were L'Occitaine products in the bathroom, which was spacious and spotlessly clean. Nice soaker tub, separate shower stall. Bed was very comfortable to sleep in, but definitely a soft pillow top which might not be to everybody's taste. Overall the decor was very tasteful, largely muted colors, with a nod to the Asian origins of the hotel chain but with out being too in your face. One other unique thing: every room has an iPad which you can use to order room service, check out, book appointments at the spa, etc. Very handy and the app is very well executed.

Service

On the service side, I got the feeling that it was very good, with very few kinks for a new property. They respected the "Privacy" light, even when I ordered room service. The concierge was very helpful when I used them (but that was not very much). Food was generally very good, although based on my experience I am not sure "Bosk" deserves the raves it has been getting. Maid service and turn down service was impeccable, and there was always complimentary bottled water at my bedside. Service in the gym was likewise very prompt and courteous. Overall, I was very impressed with this.

Note

The only caveat I will offer is that I don't normally stay at city luxury hotels--my experiences with true luxury properties are almost entirely at Amans, and luxury safari properties--so I dont have much of a basis for comparison. But based on my more limited experiences, I would say that the hotel is off to a very good start.

Overall

One final observation: the property is located at a very busy intersection (University and Adelaide, if you know the city at all). If you book a room there, it would be best to ask for a room on the west side of the building. That doesnt face University, and would have much less traffic noise. Having said that, I never had a problem sleeping even though I was on the east side of the tower.

Shangri-la Hotel Toronto

Would you like to write a review on the Shangri-la Hotel Toronto?

No, thank you.
Yes
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Old Aug 16, 13, 6:24 pm
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great details !

Originally Posted by ridefar View Post
One final observation: the property is located at a very busy intersection (University and Adelaide, if you know the city at all). If you book a room there, it would be best to ask for a room on the west side of the building. That doesnt face University, and would have much less traffic noise. Having said that, I never had a problem sleeping even though I was on the east side of the tower.
what did you think of soundproofing in general?
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Old Aug 16, 13, 7:16 pm
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Originally Posted by Kagehitokiri View Post
great details !



what did you think of soundproofing in general?
Very good with the exception of the street noise. I didnt hear any noise at all from adjacent rooms, and almost none from the hallway. The room door was very solid, and didnt make a big banging noise when closing at all--one of the best I have heard (or not heard as the case may be!). I also liked the layout of the room for minimizing noise: the sleeping area was at the end of a hallway/dressing area, past the bathroom and wardrobe. And the headboard was around the corner. And mercifully, no doors to another room to create a "suite" which is a problem in most mid-range hotels in Canada.

I did wonder if they shouldnt have invested in some better windows for soundproofing. I am relatively used to sleeping with street noise thanks to a few years in a city centre condo, but I am not sure everybody would deal with it well. Ms. Ridefar likes it q-u-i-e-t at night and would have needed earplugs for sure. This was really the only disappointment I had with the hotel.
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Old Aug 16, 13, 10:03 pm
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This hotel is a Virtuoso property so I hope you received the Virtuoso amenities:

Daily American breakfast for 2;
Upgrade if available at check-in; and
$100CAD Food and Beverage credit once per stay.
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Old Aug 17, 13, 3:04 pm
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Originally Posted by luxury View Post
This hotel is a Virtuoso property so I hope you received the Virtuoso amenities:

Daily American breakfast for 2;
Upgrade if available at check-in; and
$100CAD Food and Beverage credit once per stay.
Alas, no. The joys of corporate travel.

On the flip side, the rate I got was far better than I have seen anywhere else, and I don't see anything within $100 or more of it for many months to come. I mention this because I booked 3 days before arrival--so they may be a property that offers exceptionally low rates for last minute bookings if they are not at capacity. It is not a large hotel though, only 200 rooms.

But they would certainly be my choice to stay if I was traveling on my own dollar. The Four Seasons is not ideally located for business, in my opinion, and the Trump just isn't my thing. I believe those two are the only real competitors in Toronto at the moment--the city really does not have many great hotel choices.
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Old Aug 17, 13, 3:31 pm
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Originally Posted by ridefar View Post
The Four Seasons is not ideally located for business, in my opinion, and the Trump just isn't my thing. I believe those two are the only real competitors in Toronto at the moment--the city really does not have many great hotel choices.
IŽd agree Toronto doesnŽt have many great hotels, though IŽd probably include the Ritz Carlton in the list.
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Old Aug 17, 13, 6:09 pm
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Originally Posted by Jasper2009 View Post
IŽd agree Toronto doesnŽt have many great hotels, though IŽd probably include the Ritz Carlton in the list.
Right, forgot about R-C. Totally agree they should be on the list.
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Old Aug 18, 13, 4:29 pm
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One thing that hasn't been mentioned is the David Chang restaurant complex that's adjacent to/part of this hotel. It's IMO. Robyn
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Old Aug 21, 13, 10:51 am
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Originally Posted by ridefar View Post
Alas, no. The joys of corporate travel.

On the flip side, the rate I got was far better than I have seen anywhere else, and I don't see anything within $100 or more of it for many months to come. I mention this because I booked 3 days before arrival--so they may be a property that offers exceptionally low rates for last minute bookings if they are not at capacity. It is not a large hotel though, only 200 rooms.

But they would certainly be my choice to stay if I was traveling on my own dollar. The Four Seasons is not ideally located for business, in my opinion, and the Trump just isn't my thing. I believe those two are the only real competitors in Toronto at the moment--the city really does not have many great hotel choices.
What about the Hazelton? The Park Hyatt could be a contender, but it's badly in need of a makeover.
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