LH conducting new seat study
Sep 2, 2009, 4:35 am
#1
Original Poster
Join Date: Jun 2007
Location: FRA
Programs: LH SEN, SPG Plat, Hyatt Plat
Posts: 566
LH conducting new seat study
Just got off the phone with a lady from LH market research, who asked me to participate in a LH seat study, where they would like to get feedback from frequent travelers. They are conducting about 1 hour presentations of the new seat(s) in Raunheim (near FRA). She offered September 18th, but I am on a 4 week holiday and the study will unfortunately end before I come back, so I can't participate (although I would loved to).
Anybody else receive these kind of calls and might be willing to share info after the presentation?
Mods, please feel free to merge with any other appropriate thread (did a quick search, but wasn't sure where to post).
Anybody else receive these kind of calls and might be willing to share info after the presentation?
Mods, please feel free to merge with any other appropriate thread (did a quick search, but wasn't sure where to post).
Sep 2, 2009, 5:59 am
#3
Original Poster
Join Date: Jun 2007
Location: FRA
Programs: LH SEN, SPG Plat, Hyatt Plat
Posts: 566
Well, she didn't want to say, but said it would be for a new aircraft joining the fleet shortly (I wonder which one it is ). Since we aren't really expecting big changes in C seats, I would assume it's either Y or F, but you never know...
). Since we aren't really expecting big changes in C seats, I would assume it's either Y or F, but you never know...
Sep 2, 2009, 6:27 am
#4
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Actually I'd expect them to introduce a new C seat as the current C seat is not really competitive compared to LX new C, BA C and the like. As we are talking about LH it will most likely remain an unfulfilled expectation though.
Sep 2, 2009, 8:17 am
#7
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Sep 2, 2009, 8:17 am
#8
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
That won't probably stop me from booking BA C but LH C would be an alternative again if their price is competitive as well.
Sep 2, 2009, 8:31 am
#9
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
Sep 2, 2009, 8:37 am
#10
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Could be a problem for LH.
Sep 2, 2009, 8:55 am
#11
Original Poster
Join Date: Jun 2007
Location: FRA
Programs: LH SEN, SPG Plat, Hyatt Plat
Posts: 566
Sep 2, 2009, 8:57 am
#12
Join Date: Aug 2001
Location: Berlin
Programs: LH/BA/DL
Posts: 832
Sep 2, 2009, 9:03 am
#13
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
At least not one that incentivises loyalty or raises expectations of passengers in any way
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Sep 2, 2009, 9:07 am
#14
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
I got an email with a link to an online questionaire from LH a while ago asking various questions about the C product and seats. The questionaire had various C seat configurations and seat layouts on it and you had to chose your favorite. Some of the options were similar to UA new C seat configuration with rows of reverse seating. Others were similar to VS with slanted seat and there was even one with the legroom of the one row going into the space between the two seats in the row in front of it. I think that LH evaluates the seats regularly but I would not expect a big roll out of new C seats anytime soon. New seat on newly ordered planes like the A380 does make sense though.
Sep 2, 2009, 10:38 am
#15
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
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