FRA - misssed connection, LH refuses hotel

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Old Jul 24, 09, 5:55 am
  #16  
 
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Originally Posted by sinus View Post
Booked on British LH website. Ticket issued by:
DEUTSCHE LUFTHANSA AG
WWW.LUFTHANSA.COM
LONDON
UNITED KINGDOM
#

I'd venture to say that UK small claims court might be the right venue under EU directive 261/2004.
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Old Jul 24, 09, 6:01 am
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Originally Posted by sinus View Post
had to pass the security 2 times, which was strange.
Not in FRA.
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Old Jul 24, 09, 6:04 am
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Originally Posted by sinus View Post
Booked on British LH website. Ticket issued by:
DEUTSCHE LUFTHANSA AG
WWW.LUFTHANSA.COM
LONDON
UNITED KINGDOM
Firmly request compensation; if they say it is Fra's fault, then tell them to deal with that aspect , and politely, but firmly insist on compensation. I am sure others such as Flying lawyer would be able to point you in the right direction but there is a compensation law that LH have signed up to. Your case should be clarified in that text. Best of luck
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Old Jul 24, 09, 6:05 am
  #19  
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Originally Posted by Toli View Post
Not in FRA.
It can happen in FRA too.
Last time I went airside from C to A26 (FCL) I had to pass through security twice. (I won't be doing that again ...)
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Old Jul 24, 09, 6:15 am
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Originally Posted by Toli View Post
Not in FRA.
FRA is very high on my list for potential multiple security checks for connections. There are few, if any, airports where you are safe in assuming that your security checks will be limited to ONE.
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Old Jul 24, 09, 6:20 am
  #21  
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Originally Posted by Toli View Post
Originally Posted by sinus View Post
And had to pass the security 2 times, which was strange.
Not in FRA.
I think "Not in FRA" was in response to "which was strange".
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Old Jul 24, 09, 6:21 am
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I thought Toli meant that it was "not strange" for multiple security checks in FRA.
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Old Jul 24, 09, 6:24 am
  #23  
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Originally Posted by Rambuster View Post
It can happen in FRA too.
Last time I went airside from C to A26 (FCL) I had to pass through security twice. (I won't be doing that again ...)
Rambuster- if you are in C- why two security checks to get to A?
Usually there is just the one to enter A (no security check to exit C). Also- if flying F departing from "C" why not just go to the FCL in B and they will drive you to the plane?
My only complaint about C is the lonnnng walk to A.
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Old Jul 24, 09, 6:27 am
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Originally Posted by TRAVELSIG View Post
Rambuster- if you are in C- why two security checks to get to A?
Usually there is just the one to enter A (no security check to exit C). Also- if flying F departing from "C" why not just go to the FCL in B and they will drive you to the plane?
My only complaint about C is the lonnnng walk to A.
At that time there was no FCL B !

IIRC I went airside (upstairs) into A on one side through security, walked across A towards A26 and then had to go through passport control and security again to get into the FCL A. A bit stupid of me: Should have gone landside.
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Old Jul 24, 09, 6:31 am
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Originally Posted by Rambuster View Post
At that time there was no FCL B !

IIRC I went airside (upstairs) into A on one side through security, walked across A towards A26 and then had to go through passport control and security again to get into the FCL A. A bit stupid of me: Should have gone landside.
Going landside is often quicker in FRA. "Airside" transfer can sometimes be an absolute pain there.
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Old Jul 24, 09, 6:36 am
  #26  
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You should have been given overnight accomodation if you miss the connection that you booked within MCT of FRA
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Old Jul 24, 09, 6:40 am
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Originally Posted by oliver2002 View Post
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You should have been given overnight accomodation if you miss the connection that you booked within MCT of FRA
Even if both flights were on-time?
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Old Jul 24, 09, 7:37 am
  #28  
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Sure. The FM of the connecting flight knew the pax had landed on the flight before and was on its way.
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Old Jul 24, 09, 11:20 am
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Originally Posted by nswat View Post
Did LH issue the ticket or your Travel Agent?
That question has been answered by British, US, and Swiss courts if memory serves right - it is entirely immaterial, LH vouches for tickets sold.
Originally Posted by Rambuster View Post
It can happen in FRA too.
Last time I went airside from C to A26 (FCL) I had to pass through security twice. (I won't be doing that again ...)
One of the many reasons why I avoid FRA like the plague. It was especially obscene with the old ZRH departures where the two useless security carnivals were installed within visible range .
Originally Posted by oliver2002 View Post
Sure. The FM of the connecting flight knew the pax had landed on the flight before and was on its way.
Could/should/ought to have known ... I guess.

But also wasn't told/bungled/ignored/couldn't be bothered about that piece of information.
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Old Jul 24, 09, 11:24 am
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Originally Posted by weero View Post
Could/should/ought to have known ... I guess.

But also wasn't told/bungled/ignored/couldn't be bothered about that piece of information.
FMs don't take the decision to offload pax llightly, specially on the last flight of the day. Unless of course the flight was oversold and the misconnecting pax helped to solve the oversold situation
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