The (very) unhappy HON thread…
Apr 14, 2009, 7:15 am
#61
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
, or several other countries I can think of.
Apr 14, 2009, 4:26 pm
#62
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
I found SQ is always more expensive than LH especially in C class and F class bookings and you never get treated any better. SQ always have the word NO when you ask them for any flexibility or any extra service.
Apr 15, 2009, 7:48 am
#63
Join Date: Jan 2005
Location: A Sight For Roll Eyes
Programs: :enrolleyes:+, :drôleyes:
Posts: 5,461
! Brand new LH lounges have been built everywhere I usually depart from, some of them pretty cool!That does not mean that people who do feel shortchanged (like several HONs, i.e., the most 'important' customers for LH) should be stripped-off of their right to voice their concerns here. I am confident they also do so officially.
It is true that people whine for just about everything. A couple of days ago, somebody was complaining to the lounge warden in the A(65) gates tower lounge that the windows are dirty, while at the same time there was a lot of noise from construction from above, and it was pretty obvious that you can't wipe those things every 3 minutes just to get them dirty again...
But if you want the flip-side of your argument, myself I wonder why there is so much hostility and sarcasm directed towards those guys! They are equally valuable to LH as the other HONs (and maybe more), but probably, they have different standards or they were just unlucky. (Mind you, blaming it on bad luck doesn't help either: the very first HON perk should be consistency in the services provided. Inconsistency voids the whole concept of HON.) In the case they just have different standards, this is a fact of life! Some people live in the slum and feel they are in Buckingham palace and vice-versa.
Apr 15, 2009, 8:42 am
#64
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Yes.
Ex Singa that is.
That can well be. I did not buy an SQ-only premium ticket in a loooong time.
Ex Singa that is.
I found SQ is always more expensive than LH especially in C class and F class bookings and you never get treated any better. SQ always have the word NO when you ask them for any flexibility or any extra service.
Sep 8, 2009, 11:02 am
#65
Join Date: Feb 2005
Location: ZG
Programs: LH HON, Qantas Platinum, Amex Centurion
Posts: 212
missed connex in FRA
I´m getting more and more convinced that HON service isn´t worth the loyalty any more. I just missed a connection coming from LHR via FRA. The driver picked me up, but was clueless about my tight connection. No escort to customs and security and back to the car. There would have been plenty of time to make it in 35 minutes. Instead I got the advice "you will have to run through the tunnel if you want to make it..!!!".
I didn´t. It cost me half a day. They do not go the extra mile any more for the customer. Another enhancement.
I didn´t. It cost me half a day. They do not go the extra mile any more for the customer. Another enhancement.
Sep 8, 2009, 11:22 am
#66
Join Date: Oct 2007
Posts: 2,069
They did that for me a few times during the summer , through a security / immigration section of FRA that I had not seen before . So I guess it is hit or miss.
Sep 8, 2009, 1:01 pm
#67
Join Date: Feb 2005
Location: ZG
Programs: LH HON, Qantas Platinum, Amex Centurion
Posts: 212
This has been done intentionally, well knowing that I would miss the flight. They just do not care anymore.
Sep 8, 2009, 1:26 pm
#68
Join Date: Oct 2007
Posts: 2,069
Sep 8, 2009, 10:30 pm
#69
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,732
I know it is a drag on your time but can you write an email to HON services with your flight details and put that the request was turned down by the supervisor? This is quite outrageous given your tight connection and status and the person needs a good 'smack' for what it is worth.
Was the supervisor solving an overbooking issue or what?
Was the supervisor solving an overbooking issue or what?
Sep 9, 2009, 7:42 am
#71
Join Date: Nov 2002
Location: CH / D
Programs: Amex, Avis, BA, BD, CX, FS, Hertz, HH, IC, LH, NH, RC, RCCL, Sixt, SPG, SQ, UA
Posts: 7,050
Unacceptable!
Maybe overbooking or family and friends on standby - your seat may have been re-assigned anticpating you would not make it. I was once prematurely offloaded from a Swiss flight and could not board despite being at the gate when it still said "Boarding" on the screen and it was 13min prior to the planned departure. Lost half a day as well, sadly one of the last half days my beloved grandmother.
No compensation.
Maybe overbooking or family and friends on standby - your seat may have been re-assigned anticpating you would not make it. I was once prematurely offloaded from a Swiss flight and could not board despite being at the gate when it still said "Boarding" on the screen and it was 13min prior to the planned departure. Lost half a day as well, sadly one of the last half days my beloved grandmother.
No compensation.
Sep 9, 2009, 7:44 am
#72
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I´m getting more and more convinced that HON service isn´t worth the loyalty any more. I just missed a connection coming from LHR via FRA. The driver picked me up, but was clueless about my tight connection. No escort to customs and security and back to the car. There would have been plenty of time to make it in 35 minutes. Instead I got the advice "you will have to run through the tunnel if you want to make it..!!!".
I didn´t. It cost me half a day. They do not go the extra mile any more for the customer. Another enhancement.
I didn´t. It cost me half a day. They do not go the extra mile any more for the customer. Another enhancement.
Sep 9, 2009, 8:23 am
#73
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I'd agree that HON Circle is BY FRA the best program out there.
Sep 9, 2009, 8:47 am
#74
Join Date: Aug 2008
Location: Switzerland
Programs: LX HON, Emirates Skywards Gold, HH diamond, Hyatt plat
Posts: 282
To deal with the hellhole FRA? Sure, I assume so. But hey no-status on a tiny Asian carrier gives you less bus rides, less time wasting security checks than LH ever offers you. No FRA no problem (ok make that no FRA/LHR/CDG, and any US port).
I'd agree that HON Circle is BY FRA the best program out there.
I'd agree that HON Circle is BY FRA the best program out there.
Sep 9, 2009, 8:50 am
#75
Join Date: Oct 2007
Posts: 2,069
