Swiss mileage problem
#1
Original Poster
Join Date: Jul 2000
Location: MUC, Bavaria, Germany
Programs: LH SEN
Posts: 65
Swiss mileage problem
I flew to London City through Zurich. As I learned they have some problems to credit the miles. So I used the online tool to get them credit but it didn´t work. Now it says the following on my account statement:
9/12/2008 LONDON CITY AIRPORT-Zürich
Flug bereits erfasst
Business Class, J
10/12/2008 Zürich-LONDON CITY AIRPORT
Flug bereits erfasst
Business Class, J
Does anybody have the same experience ?
And will something happen automatically now ?
9/12/2008 LONDON CITY AIRPORT-Zürich
Flug bereits erfasst
Business Class, J
10/12/2008 Zürich-LONDON CITY AIRPORT
Flug bereits erfasst
Business Class, J
Does anybody have the same experience ?
And will something happen automatically now ?
#2
Join Date: Nov 2008
Location: HAM, ZRH
Programs: LH
Posts: 47
By 50% of all bookings with LX/LH experiended the same! Sometimes the missing mileage shows up within 2 weeks, sometimes not. If not, you have to contact SEN hotline. Chances are good that they fix it while online, if not, you have to send at least a copy of BCs and the etix. Sometimes they insist that a copy is not sufficient, they need the original BC. Be sure to have some reciept that you have sent it. From there on it may take another 2 to 4 weeks more. Life is hard sometimes!
#3
Join Date: Apr 2004
Location: Italy + Switzerland
Programs: BAEC GGL, M&M LT SEN, AZ Plat, WoH LT Glob, HH Diam
Posts: 195
It happened to me and a friend on Swiss Business Upgrades ticket. When claiming on line the missing miles, we got the Flug bereits erfasst mention. We therefore sent our BP to get the miles credited. I got them fairly quickly, while my friend got the flights credited more than 2 months later after e-mailing and calling them several time. I got it also on OS flights, but in this case it was because I claimed the missing miles 4 days after the flights and my claim may have crossed the credit as next day the credit came together with a second entry of the flight with the "Flug bereits erfasst" mention.
Would send my BP asap and if not credited within the next months then call.
Would send my BP asap and if not credited within the next months then call.
#4
Join Date: Jul 2007
Location: FRA, SZG, CAI
Programs: LH M&M SEN *G, Priority Club Plat. RA
Posts: 507
Cheers
aquaguy
#5
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,163
They did so and 90% of all problems can solved via the website. However, there will be always 10% left....
#6
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Anyone know how to handle a bar code mobile BP sent to your mobile ?
(the ones that come by MMS to your phone like an SMS)
(the ones that come by MMS to your phone like an SMS)
Last edited by Rambuster; Jan 10, 2009 at 5:42 am
#8
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
#10
Join Date: May 2007
Location: FRA/CGN
Programs: LH Sen, SPG Platinium, Sixt Platinum
Posts: 256
http://www.mtux.com
#11
Join Date: Feb 2006
Posts: 170
If your phone allows so, you can also forward the MMS to an e-mail. Otherwise, save the bar code as a picture and then send as an e-mail.
I wonder though whether M&M would at all be able to scan those barcodes in their retrocredit office
#12
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I have never used the MMS option, but I have been using the e-mail BP: Just print the E-mail.
If your phone allows so, you can also forward the MMS to an e-mail. Otherwise, save the bar code as a picture and then send as an e-mail.
I wonder though whether M&M would at all be able to scan those barcodes in their retrocredit office
If your phone allows so, you can also forward the MMS to an e-mail. Otherwise, save the bar code as a picture and then send as an e-mail.
I wonder though whether M&M would at all be able to scan those barcodes in their retrocredit office
#15
Join Date: Apr 2002
Location: Munich, Germany
Posts: 726
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) PPC; MDA_Vario_IV/1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)
Different experience here: for "horizont" promo reasons I asked at check-in to have my m&m number removed from my flight record. No M&M reference on the bording pass, but anyohw, the flightes were credited to my m&m account automatically (including horizont bonus ;-( ).
Originally Posted by steff
I flew to London City through Zurich. As I learned they have some problems to credit the miles. So I used the online tool to get them credit but it didn´t work. Now it says the following on my account statement:
9/12/2008 LONDON CITY AIRPORT-Zürich
Flug bereits erfasst
Business Class, J
10/12/2008 Zürich-LONDON CITY AIRPORT
Flug bereits erfasst
Business Class, J
Does anybody have the same experience ?
And will something happen automatically now ?
9/12/2008 LONDON CITY AIRPORT-Zürich
Flug bereits erfasst
Business Class, J
10/12/2008 Zürich-LONDON CITY AIRPORT
Flug bereits erfasst
Business Class, J
Does anybody have the same experience ?
And will something happen automatically now ?