M&M and Avis: REVERSAL 500 BONUS ???

Old Dec 3, 08, 12:13 pm
  #1  
Original Poster
 
Join Date: May 2007
Location: BOS, HAM, RLG
Programs: LH FTL, AVIS Preferred First, Hertz Gold
Posts: 72
M&M and Avis: REVERSAL 500 BONUS ???

After getting a long waited for LH promotion getting credited, today I saw another big surprise on my M&M account. All the promotion bonus miles (500 bonus miles per rental) from Avis in the last two months got reversed. What is this supposed to be now about? The standard LH IT problems? Or is there a reason for getting them reversed?

The promotion terms said: Earn with each rental 500 bonus miles worldwide. My rentals were all in the US, that should be included in "worldwide". Besides I am FTL and always used the required AWD number. M&M is still showing this promotion on their website. Anybody else experiencing these problems? Who should I call now, Avis or LH?
kuususi is offline  
Old Dec 3, 08, 2:40 pm
  #2  
 
Join Date: Jul 2007
Location: FRA, SZG, CAI
Programs: LH M&M SEN *G, Priority Club Plat. RA
Posts: 507
Hello

Saw the same thing today. I have sent the online email to M&M. Lets see what they say. I suggest you write to M&M too.

Cheers
aquaguy
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Old Dec 9, 08, 12:38 am
  #3  
 
Join Date: Jul 2007
Location: FRA, SZG, CAI
Programs: LH M&M SEN *G, Priority Club Plat. RA
Posts: 507
Hello

Got an answer from M&M

"Sehr geehrter Herr aquaguy,

vielen Dank für Ihre E-Mail.

Avis bietet allen Frequent Travellern, die mit der Miles & More AWD buchen, doppelte Meilen pro Anmietung an. Fälschlicherweise wurde Ihnen ebenfalls diese Gutschrift erteilt, obwohl die erforderliche AWD nicht genutzt wurde. Daher hat Avis Ihnen die 500 Meilen wieder abgezogen. Gerne können Sie aber in Zukunft das Angebot unseres Partners in Anspruch nehmen, wenn Sie die AWD C327301bzw. O855801 für Kreditkarteninhaber bei den Reservierungen angeben.

Es würde uns freuen, Ihnen beim nächsten Mal doppelte Meilen für die Nutzung eines Leihwagens bei Avis anrechnen zu können.

Mit freundlichen Grüßen
Ihr Miles & More Service Team"

In a nutshell, did not use the mentioned AWD (used one giving more rebate), so therefore no FTL bonus miles.
Rediculous.

Cheers
aquaguy
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Old Dec 9, 08, 3:17 am
  #4  
 
Join Date: Aug 2004
Location: HAM
Programs: LH FTL, PC Gold, HH Gold
Posts: 98
I have had the same situation and claimed it with AVIS, not M&M. As I always book online and my Avis user profile contains the required AWD I did not see any point why they reversed the bonus miles. One day later the miles were back again on my account.

So my advice: Claim it at Avis!
Hamburger is offline  
Old Dec 9, 08, 7:25 am
  #5  
 
Join Date: May 2000
Location: Naples, Florida
Posts: 7,422
Originally Posted by aquaguy View Post
In a nutshell, did not use the mentioned AWD (used one giving more rebate), so therefore no FTL bonus miles.
Rediculous.
I also used another AWD to get a better rate. I checked my M & M account today and both 500 miles from Sept. and Oct. are still there.

Read this from AVIS' website:

For BA:

"Program Reward
Avis has always gone the extra mile for Executive Club members. But now Avis is going even further by offering benefits than any other car rental company. Simply rent using Avis Worldwide Discount (AWD) number N744100 (Blue), N744300 (Silver) or N744400 (Gold) and present your Executive Club card when you collect your car to receive the following benefits:
Blue members earn 500 BA Miles per rental"


For LH:

Program Reward
Members earn 500 miles with each qualifying Avis rental.
Terms and Conditions
Members must present Miles & More card at time of rental
Valid at participating Avis locations worldwide
Miles may not be earned on tour and airline employee rates and discounts, and may only be earned one frequent flyer program per rental


Bottom line: YOU DO NOT HAVE TO USE THE LH AWD IN ORDER TO GET 500 M&M MILES!
For BA and others, you have!

Last edited by USAFAN; Dec 9, 08 at 7:37 am
USAFAN is offline  

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