Withdrawal of miles for taxes on European awards

Old Jul 30, 08, 12:52 pm
  #1  
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Withdrawal of miles for taxes on European awards

Can anyone tell me where this was announced or when it happened?

I was just about to book a nice FlySmart award all inclusive for 25 000 miles, and the miles for taxes option has... gone!
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Old Jul 30, 08, 12:59 pm
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Must be a technical glitch. Call the internet helpdesk and ask for it!
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Old Jul 30, 08, 1:01 pm
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The last page on the redemption booking engine seems to have been re-designed
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Old Jul 30, 08, 2:08 pm
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I used the offer 3 weeks ago so if there's been a change it must be very recent.
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Old Jul 30, 08, 2:11 pm
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Well, I called the internet help-desk and I must say, it was very un-German:

"If it's not there, you can't book it."

"It must have been withdrawn."

When pressed on this point: "Well, no-one has told us anything about it."

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Old Jul 30, 08, 2:12 pm
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Just tried to do a dummy booking, and it offered me the option of paying taxes with miles...
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Old Jul 30, 08, 2:14 pm
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Originally Posted by railways View Post
The last page on the redemption booking engine seems to have been re-designed
Really? It looks exactly the same as it has been a month ago for me (am based in JP)
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Old Jul 30, 08, 2:17 pm
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Originally Posted by railways View Post
Well, I called the internet help-desk and I must say, it was very un-German:

"If it's not there, you can't book it."

"It must have been withdrawn."

When pressed on this point: "Well, no-one has told us anything about it."

...LH IT ...
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Old Jul 30, 08, 2:21 pm
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Still no dice for me (BUD).

Not a option on the web-site, and IT won't help.
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Old Jul 30, 08, 2:28 pm
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Today, I called the hotline to pay the taxes and fees for an award with this "miles option" and it was possible!
So, probably LH IT mistake. Aren´t they on strike, too?
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Old Jul 30, 08, 2:34 pm
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I can't find any flysmart offers right now, but it will let me pay for taxes on regular award flights. I just looked at FRA-VCE on several dates and I could pay the taxes of GBP 85 (LH.co.uk) with 10.000 miles
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Old Jul 30, 08, 2:41 pm
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Originally Posted by Rambuster View Post
I can't find any flysmart offers right now, but it will let me pay for taxes on regular award flights. I just looked at FRA-VCE on several dates and I could pay the taxes of GBP 85 (LH.co.uk) with 10.000 miles
Problem is, whatever site I use, after I input my M&M number it defaults to the HU website - which now doesn't seem to offer "miles for taxes" on FlySmart or regular awards. It did yesterday!
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Old Jul 30, 08, 3:02 pm
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Originally Posted by railways View Post
Problem is, whatever site I use, after I input my M&M number it defaults to the HU website - which now doesn't seem to offer "miles for taxes" on FlySmart or regular awards. It did yesterday!
Modify you adress or call M&L !
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Old Jul 30, 08, 4:11 pm
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Originally Posted by Dennis View Post
Aren´t they on strike, too?
No, otherwise the website would work properly.
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Old Jul 31, 08, 2:04 pm
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Well, I think I've found an explanation - at least in part.

The destination was AGP and involved one leg of the four on DE (AGP-MUC). However, when I checked this earlier in the week it was available to book with miles-for-taxes. Now it is not.
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