arrivals/departures on lufthansa.com

Old Jul 11, 08, 8:47 am
  #1  
Original Poster
 
Join Date: Apr 2005
Location: PEK, China
Programs: OW Em (AA EXP+5MM), AA CK, Delta Silver, UA 1K
Posts: 253
arrivals/departures on lufthansa.com

Why does Lufthansa.com make we choose "arrival" or "departure" when I am checking on a flight? I am nearly always interested in both. And I have to go back many steps to reenter the exact same info to learn about the other. Why can it not just be about "flight information" and give me both?

I understand that the date matters - so there would have to be a way to indicate which flight I meant in the frequent case of overnights. But if I said "flight xyz, departing on date dd/mm/yyyy", I think it could tell me departure time, departure gate, arrival time, arrival gate all in one shot.

Wouldn't this be a simple change to drive a lot of value?

(in my experience, aa.com does this well, ba.com has same problem as lufthansa)
magellan01 is offline  
Old Jul 11, 08, 1:55 pm
  #2  
Moderator: Lufthansa Miles & More forum
 
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,728
Probably it is best to contact LHrelate and let her know about this issue. She will direct your feedback to the IT team.

The only thing that makes me wonder is that you wonder about airline IT and especially LH.com. LH is known for it's bad IT…
totti is offline  
Old Jul 11, 08, 6:58 pm
  #3  
Company Representative - Lufthansa Airlines
 
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Hi guys,

I'm already on it, I forwarded the feedback earlier today to programming team.



Michelle
LHrelate is offline  
Old Jul 12, 08, 6:18 pm
  #4  
Original Poster
 
Join Date: Apr 2005
Location: PEK, China
Programs: OW Em (AA EXP+5MM), AA CK, Delta Silver, UA 1K
Posts: 253
Thanks folks - appreciate it.
magellan01 is offline  
Old Jul 14, 08, 2:58 am
  #5  
Moderator: Lufthansa Miles & More forum
 
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,728
Originally Posted by LHrelate View Post
Hi guys,

I'm already on it, I forwarded the feedback earlier today to programming team.



Michelle
Thank you so much Michelle! It's great to have you around.
totti is offline  

Thread Tools
Search this Thread