Great Service to make Transfer in FRA after arriving in F

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Old May 5, 08, 9:35 pm
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Great Service to make Transfer in FRA after arriving in F

I recently completed a RTW in F, as part of a birthday present (the birthday is for a number ending in a zero).

Flew IAH (Houston) - FRA - BRU, with the first leg upstairs on the 747 in F.

Only had an hour connecting in FRA, but with so many planes flying from FRA - BRU, I wasn't concerned if I missed it as I might then be able to try the F terminal.

Plane was late leaving Houston and after docking, I only had 35 minutes to connect. Again, not overly worried, talked to the crew and they said should be able to make it.

As we were coming down the stairs, some of the business class passengers were trying to get off which stopped our exit. All of a sudden, extra crew arrived and blocked the others from leaving, letting us get off. (I think they may have even linked arms - to stop the mob from getting in our way.)

As I was walking down the airbridge was a very nice looking lady holding up a sign with my name on it - the only sign there.

She said she would escort me to my next flight. We walked to passport control and took the crew lane, no wait (they stamped a form she had). We then went to the security screening point and she escorted me straight to the front of the line - all these other people came up and said they had flights to catch as well in a few minutes, but she said she couldn't help.

All these people strained their heads to see who I was.

We then went to an area where we got into a car and drove around the airport until we got to the gate, where I went back inside the terminal and they had already started boarding.

Made the plane with about 10 minutes to spare.

There is no way I would have made it without the speedy passport control and security escort. The car ride was amazing - driven around airports in buses - never in a car. And if this is how they treat F passengers in Frankfurt, it makes me want to fly F with them again to try the terminal. It did make me feel very very special.

Of all the flights on the RTW, I think this is one of the best memories I will have for some time to come.
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Old May 5, 08, 10:01 pm
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and belated happy birthday Gotta Requalify

I hope you get to sample the FCL/FCT next time.
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Old May 5, 08, 11:32 pm
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This reminds me of my experience a couple of months ago...

I was transiting in ZRH on my way to SIN. The plane left Germany late (can't remember where I flew from) and I passed out the entire flight (was only an hour long). I sat in C but the middle seat was taken because the earlier flight was cancelled (so they put everyone on my flight).

Anyway, we land in ZRH and I see my SQ plane on the right side of the plane - my heart almost stopped when we turned left to a tarmac position. I thought to myself that I will never make the flight (with 20 minutes left to connect).

As I walk down the stairs I have a nice lady waiting for me with a sign with my name on it and an S-Class ready for me to sit in. She is a little shocked at my appearance (early 20's, dressed in a hoody - I like to be comfortable!) but helps me with my things and drives me to the terminal bringing me through security.

And - take note - I was flying SQ F. Not LX. I'm not even a HON. I don't even want to know how much SQ paid for this service...
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Old May 6, 08, 1:02 am
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Originally Posted by Gotta Requalify View Post
I recently completed a RTW in F, as part of a birthday present (the birthday is for a number ending in a zero).

Flew IAH (Houston) - FRA - BRU, with the first leg upstairs on the 747 in F.

Only had an hour connecting in FRA, but with so many planes flying from FRA - BRU, I wasn't concerned if I missed it as I might then be able to try the F terminal.

Plane was late leaving Houston and after docking, I only had 35 minutes to connect. Again, not overly worried, talked to the crew and they said should be able to make it.

As we were coming down the stairs, some of the business class passengers were trying to get off which stopped our exit. All of a sudden, extra crew arrived and blocked the others from leaving, letting us get off. (I think they may have even linked arms - to stop the mob from getting in our way.)

As I was walking down the airbridge was a very nice looking lady holding up a sign with my name on it - the only sign there.

She said she would escort me to my next flight. We walked to passport control and took the crew lane, no wait (they stamped a form she had). We then went to the security screening point and she escorted me straight to the front of the line - all these other people came up and said they had flights to catch as well in a few minutes, but she said she couldn't help.

All these people strained their heads to see who I was.

We then went to an area where we got into a car and drove around the airport until we got to the gate, where I went back inside the terminal and they had already started boarding.

Made the plane with about 10 minutes to spare.

There is no way I would have made it without the speedy passport control and security escort. The car ride was amazing - driven around airports in buses - never in a car. And if this is how they treat F passengers in Frankfurt, it makes me want to fly F with them again to try the terminal. It did make me feel very very special.

Of all the flights on the RTW, I think this is one of the best memories I will have for some time to come.
Nice! So the vital point: did you get her phone number?
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Old May 6, 08, 1:26 am
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Originally Posted by Gotta Requalify View Post
As we were coming down the stairs, some of the business class passengers were trying to get off which stopped our exit. All of a sudden, extra crew arrived and blocked the others from leaving, letting us get off. (I think they may have even linked arms - to stop the mob from getting in our way.)
Not to spoil the party but I am afraid that is a standard procedure for pax seated on the upper deck - even if it is not their birthday...

Happy Birthday though! And many happy landings in F
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Old May 6, 08, 6:29 am
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The Gate had this post linked, and I knew it must involve FRA.

Recently I had a SFO-FRA-MAN connection. The UA flight was 90 minutes late leaving SFO, and our layover was just 90 minutes! We made up some time as is usual flying eastbound, and landed with just 45 minutes before our Lufthansa MAN flight.

We were flying in Y, so no special service for us, but we were in the first row of Y so only had a little delay getting off. A very brisk walk between terminals, 2 security checks and we made it to our gate with time to spare. (Just not enough time for Mrs 21H to use the restroom, which was outside security).

We boarded the bus to our plane, and went within 100 meters of the plane we had flown in on!

Although I was glad to have made our flight, as the next would have been five hours later, I was pretty sure that our bags would not have made such a tight connection.

However, after a brief queue at immigration, we got to the baggage claim to see one of our bags on the belt, swifty followed by the other two

to the baggage handlers in FRA and Lufthansa. I cannot imagine that LHR or any US airport would have achieved this.
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Old May 6, 08, 6:41 pm
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Originally Posted by SMK77 View Post
Not to spoil the party but I am afraid that is a standard procedure for pax seated on the upper deck - even if it is not their birthday...

Happy Birthday though! And many happy landings in F
I am pretty sure it was. I was just surprised how many crew it took to block the exit. Not just one or two, but maybe up to 6 or 7 people. Those business class passengers must be pretty determined people to get off the plane.

Nice! So the vital point: did you get her phone number?
Sadly no. The forceful way she told people at the security screening that she couldn't help them get to their flights on time, showed me she was very good at giving out rejection. And I wanted fond memories of our interaction, not the bitter and twisted, knife through the heart recollection.

My bags made it as well. When they didn't come out with the priority bags, I was sure they didn't, but they turned up. I can't believe how far it was from the plane to the baggage collection in Brussels.

I stayed at the Sheraton at the airport there, and there was less distance from once I got my bag to the hotel than there was from the plane to where I picked it up.

Thank you all for the birthday wishes. It is in fact coming up in a couple of weeks (just took the present early). I will in fact be flying the day before and the day after on Singapore Airlines.

I did three trips in a row and managed to do the following, over six weeks.
MEL-SYD-LAX-DEN-IAH-SFO-LAX-SYD-MEL (UA) - BNE-MEL (QF) - SIN-ICN-SFO (SQ) - PHX-IAH (US) - FRA-BRU (LH) //train // CDG-FRA-BUD-MUC (LH) - ZRH (LX) - SIN-MEL (SQ) in first class where possible and business where it wasn't.
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Old May 6, 08, 7:18 pm
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It wouldn't surprise me if our paths didn't unwittingly cross (maybe more than once).
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Old May 6, 08, 9:00 pm
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Originally Posted by Gotta Requalify View Post
My bags made it as well. When they didn't come out with the priority bags, I was sure they didn't, but they turned up.
This is amazing. In two out of two cases my bags didn't make it at LHR during my last RTW for a 2.5 hour connection (different terminals). No way they could pull off 35 minutes and FRA isn't even know to be a good transit airport.
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Old May 7, 08, 12:29 am
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Originally Posted by Gotta Requalify View Post
As we were coming down the stairs, some of the business class passengers were trying to get off which stopped our exit. All of a sudden, extra crew arrived and blocked the others from leaving, letting us get off. (I think they may have even linked arms - to stop the mob from getting in our way.)
It is standard procedure-- and they are very good about it. I generally see 4-6 FA's blocking C pax until all F pax have deplaned. It takes so many beacuse they have to block three points of egress from the C cabin.
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Old May 7, 08, 12:39 am
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Originally Posted by DownUnderFlyer View Post
No way they could pull off 35 minutes and FRA isn't even know to be a good transit airport.
Actually FRA is. I've never lost baggage during a FRA connection, and the baggage systems is still considered one of the best in the world.

And for Pax it's not a bad transit either, as long as you know your way around. Sure, MUC T2 is even nicer than FRA T1, but it's a lot smaller and almost 25 years newer.
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Old May 7, 08, 1:34 am
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Originally Posted by hch View Post
Actually FRA is. I've never lost baggage during a FRA connection, and the baggage systems is still considered one of the best in the world.

And for Pax it's not a bad transit either, as long as you know your way around. Sure, MUC T2 is even nicer than FRA T1, but it's a lot smaller and almost 25 years newer.
100% agreed. Given all the constraints FRA is doing an excellent job in many aspects. Baggage handling is one.
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Old May 7, 08, 2:57 am
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Originally Posted by SleepOverGreenland View Post
100% agreed. Given all the constraints FRA is doing an excellent job in many aspects. Baggage handling is one.
Maybe they do a good job regarding bags when you make a connection but when FRA is your final destination, it always takes forever. 30 minutes or more is pretty common in my experience!
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Old May 7, 08, 4:29 am
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Originally Posted by hch View Post
Actually FRA is. I've never lost baggage during a FRA connection, and the baggage systems is still considered one of the best in the world.

And for Pax it's not a bad transit either, as long as you know your way around. Sure, MUC T2 is even nicer than FRA T1, but it's a lot smaller and almost 25 years newer.
I agree, they are doing a good job there. I just wanted to express that FRA is not a great transit airport due to its age, layout etc.
They try to do the best say can but it still is an huge airport with a dated layout. It can be very confusing for people sometimes.
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Old May 7, 08, 5:07 am
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Originally Posted by DownUnderFlyer View Post
This is amazing. In two out of two cases my bags didn't make it at LHR during my last RTW for a 2.5 hour connection (different terminals). No way they could pull off 35 minutes and FRA isn't even know to be a good transit airport.
So in one out of three cases you got your bags after connecting through LHR ! That sounds like above average performance to me for LHR.

Had you been on BA your bags would now be in Milan being sorted by an outsourced service provider.
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