24h free cancellation policy on Lufthansa
 

Came across this which confirms the free cancellation poilcy for all online bookings within 24h or the monday after the weekend:

sounds to me that this only applies to agencies though... would be a nice feature for individual customers as well.

I've cancelled bot flysmart awards as well as regular tickets booked on lh.com by calling the internet helpdesk. They always checked if it was within the 24h limit or if the ticket number had been issued. I thought this was a service which they did as an exception, but there seems to be a logic/rule behind it :)^

I tried to do this a couple of times with the SEN desk, didn't work. So the "trick" would be to call the internet helpdesk?

Cancelation
 

I was not aware of this. Nice feature.
With SWISS, once, after printing out the reservation, I discovered that I was using the wrong month. Sent an E-Mail to the booking office 10 Minutes after clicking the confirmation button. Booking was "Anuliert" later.

With the Internet Helpdesk it works very well. I did that twice because of mistakes in my bookings. As long as it is less then 24 hours, they cancel your booking without further questions.

That would indeed be a pleasant feature. I have only ever used a FlySmart award once in my life as one cannot hold them while making other reservations. That feature would add a whole new perspective to this ^.

Not bad a find there Oliver.

I used this policy also once, when I had booked a flight at evening and on the next day there was a RTF available to my destination. This really works and you don´t have to wait 3 or more weeks to get the money back on your CC.

It also works with award bookings. They won't charge the 40 € if you cancel within 24 hours.

Same to me - I've typed a wrong name during a booking last summer for a friend. After calling the online helpdesk the ticket was canceled and no fees applied.

This 24 hours cancellation policy for online tickets works also for LX, necessary to call the LX online support.

Best regards,

taigatrommel

24hrs cancellation policy for LH
 

Hi there.

LH will cancel your booking made online (paid ticket but also award) if you call the web support within 24 hours. You dont have to give any reason and no fee will be charged (unless the departure is really close and ticket is issued, they ll keep the ticket service charge only)

This is definately the rule for lh.com. The only person authorized to do that are the agents working for web support. So just call them within 24 hours.

K2N

Does anyone has a link, where this is written on the LH Website?? Would help me sooo much...

Thanks & cheers,

Peter_D

Hi,

Is this just an LH feature or more general? I was wanting to cancel an SQ booking I made online last night.

I think it is an LH only thing. At least it does not work for Air One which is said to be an completely integrated partner ("Vollintegrierte Airline-Partner").

I would need to do just that right now...and only have a couple of hours left to do so... I can only find "web check-in support" numbers on the swiss.com site, but no general LX online support...am I looking in the wrong place?

Thanks!!